Search Guest Houses in Lake Helen

"Would not recommend booking at this Hyatt. Way too many inconveniences. For starters out of only 2, there was only 1 elevator working and this property had 10 floors. So most of my vacation was spent waiting on the elevator. The steps weren’t an option the hotel locked the exit door to the steps stating it was a safety hazard so you were forced to wait 10-15 minutes for the 1 working elevator. My stay was for 4 nights and we never saw housekeeping. We had to ask the front desk for fresh towels and toilet tissue since the rolls our room came with were halfway used. This also required waiting on the 1 elevator to go downstairs. The parking is extremely tight so just expect for your car to have new dings and scratches. There are no microwaves in the room but the property said they provide a “community” microwave well it disappeared on my 2nd night being there and the front desk said it was broke and they did not replace it. This was a very disappointing trip and when I went to speak with the manger to see what plan they have in place for all the inconveniences I had this weekend I was told there was nothing they can do since I booked through a 3rd party. Very disappointing and the staff was really inconsiderate. "

"The property is well maintained. One problem I had was a lack of laundry facilities. There was only 1 washer and dryer. We had to go down several times before we had access to the laundry."

"The staff is completely rude. The area is terrible"

"Somewhat rundown. $8 additional fee to park a vehicle in the lot which was not first disclosed, so off-putting. Also, breakfast is additional. Typical college spring break hotel. Noisy depending on other people staying and how late they swim in the pool. Very average."

"Perfect view of the ocean "

"Friendly staff, clean room and 5 minutes from airport."

"The staff was very friendly. We enjoyed the room. It was spacious and looked remodeled. The balcony was larger than I expected. Very happy with the stay. "

"Our stay was for 6 nights. we booked a king bed with a sofa bed for our kids. The sofa bed did not work. The first night we were there, we noticed the springs holding the mattress up had torn the support for it. We,ve took the mattress off, placed it on the floor and that's where the kids slept. Essentially, room 486 only sleeps 2. This sofa bed should be fixed or replaced. Additionally, when we arrived, there was no bedding or pillows for the bed, it took hours for housekeeping to deliver them - we were told there was only one person doing that work the night we arrived. Cleanliness is pretty good with the exception there were cigarette butts outside our sliding glass doors. It's supposed to be a no smoking room. It's a nice hotel and there but there are items that should be fixed and replaced - ie. mirrors. Rusted lamps etc. a good inspection of your rooms would take care of this and these things would not cost a lot yet it takes someone to actually do this. Additionally, there was a sheer panel completely missing of one of the French doors rendering no privacy from kids. We were disappointed in the laundry as our clothes "smelled" after doing laundry in them. Make sure you have reservations to the restaurants there in the hotel otherwise it will be hard to get in. "

"My family and I love it here! This would have been my 3rd stay in a year span. They provide everything you need and the rates are amazing! "