Search Hotels Near Stone Lake, Cassopolis

"Staff unresponsive"

"Convenient location, clean rooms, and great selection for breakfast "

"Very friendly staff. "

"Upon arrival, I was made to wait for the woman to complete a reservation over the phone that took almost 7 minutes while my uber driver threatened to leave my dogs at the front door because he no longer could wait and I told her that and she had no sympathy and still made me wait. I feel I should have been took care of first since I already have a reservation and I was in front of her she could've easily placed her on hold. She was very rude to me. But the icing on the cake is the fact that she told my boyfriend as he arrived that I had had another male guests there earlier (my brother)! Can't even make this up.The woman tried to ruin my whole relationship , mingling in my personal business. As an IHG member, i expect to be treated with some respect , but I received the exact opposite. Very disappointed with this stay and the staff."

"The bath tub had mold. There was a bed not made ie someone was still there, as well as a mountain dew almost full. The kitchen sink was unusable, as it sprayed all over. I slept on the couch, not folded out. It had a oil stain on it. I covered it with a freshly washed comforter."

"Bedbugs"

"Our stay was good, but after checking out and half way home I was charged an extra $50 for them saying I stole two pillows! Which I did not. "

"Great hotel, just wish there were microwaves in the rooms, but 24/7 good coffee and a pleasant front desk experience made up for it."

"After checking in late got up the next morning. Had mold on the bathroom ceiling. Room was dirty. Only 2 towels for 4 people. Asked for more and they want 1.50 each. Because of the mold we checked out instead of staying the 4 nights. Refuse a refund for unused days. Place was nasty and staff was unhelpful."