"Quiet,clean and Nice. Everything was perfect. Need some love to refresh furniture and décoration."

"A one night stay which included a trip to the spa. The spa experience and service was a 10. Our room was not ready to check into until 4pm the same time as our spa appointments. We were allowed to use the parking garage before that which was appreciated. So we did not get to our room until later ..."

"Had a great time. Staff was excellent. Facilities were exceptional."

"The staff was very helpful, the property is easy to get to, and right on a walking path. There is a short trail to get to both grocery stores in town and its an easy walk to the area with more shops and restaurants. We'd stay again."

"We loved our stay at the Otter Hotel in Banff. Beyond being in such a magical location, the hotel itself was wonderful and the staff incredibly friendly and helpful. Having on-site parking was a big plus. The restaurant is absolutely to die for — do yourself a favor and have both breakfast and dinner ..."

"Amazing experience. The hotel is decorated beautifully and is very comfortable in all aspects. The hotel staff were extremely welcoming and accommodating. I would definitely recommend staying here and will definitely stay here again when visiting Banff!"