Cari Hotel di Leicestershire

"​I am writing to formally lodge a complaint regarding our stay from May 15th to 17th, 2026. What was meant to be a relaxing family retreat resulted in severe distress, unacceptable hygiene failures, and unexpected financial costs. ​Upon a late check-in on Friday, our room was infested with moths and insects crawling on the carpet. The reception staff were incredibly helpful and professional, doing their absolute best to reassign us to the 7th floor. Disappointingly, this second room suffered...

"Everything about this place was great. Recommend!!"

"Great location but little noisy during the night."

"Rooms are so ridiculously outdated. Broken furniture and marks everywhere. Staff not interested and barely acknowledged us it was almost like we were not good enough to stay there. Didn't ask if we wanted dinner or breakfast or even if our stay was ok on checkout. Unfriendly staff at the bar. Main areas seemed fine did not use any facilities decided against giving them any further money after the way we were treated. Beautiful from the exterior but that's about it!"

"The staff were friendly, the setting beautiful, the pool clean and relaxing and the breakfast set me up to have a lovely stay. "

"Was the perfect hotel while traveling for business! Will be back!"

"Would stay again"

"Room was dusty and very small little disappointing with the price paid"

"Noisy, no good noise separation between Hotel rooms, my room had a door leading to another room and it was not locked as I would have expected."

"The lift was broken so the service lift was the only option. However the landing areas were 'behind the scenes' and poor quality. I did not much care for the long black hairs stuck to the walls of the shower from a previous guest. Clearly not a good cleaning regime. The shower has my pet hate. The shower controls are behind the door. You can't use them without being inside it and it is too small to avoid getting the inevitable blast of cold water that is living in the pipes before whatever...

"Our usual stay In favourite park plaza. Never disappointed us :)"

"Great stay for a couple of nights. Clean and the staff super friendly."

"The room was clean and spacious for a family of four. Really enjoyed the pool and spa facilities"

"Simple with basic but adequate facilities but secure and reasonably quiet. Narrow but comfortable beds. Check in staff efficient and polite. Good tea & coffee facilities. Excellent and helpful cleaning staff. Good location for night attractions, dining and drinks. Excellent bus and tram links. Main problem was only one lift working...and that was temperamental. It does not help to see a sign " be healthy take the stairs" when you are oaps and need to carry suitcases up several flights."

"The property is clean, well appointed and quiet."

"Prime area, and the staff is realy great"

"Staff were friendly and helpful at check in. Sadly room was really cold, heating not on at all so had to plug in a radiator. Good breakfast and again helpful staff"

"The location is lovely"

"Really liked the location and quality of the hotel! Loads of green areas around for walks, kids go run around and kick about! The hotel is expansive, very generous rooms and decent food! Not much variety on the menu in the restaurant and including breakfast if you don’t eat pork you have limited options The only point of improvement would be restaurant service, we waited for over an hour for our dinner and having a toddler and a new born it wasn’t a good experience we saw many tables served...

"Fantastic location. Modern well maintained good sized rooms. Parking was conveniently located within a less than 5 minute walk Check in, sadly was less than friendly or efficient."