Cari Hotel di Santa Cruz de Tenerife

"The service was very good. Staff were friendly and helpful, especially a lady by the name of of Sonsolas at the Guest Experience desk and Fabian at check in desk The amenities was let down by the very low powered air conditioning that on warmer nights made sleeping uncomfortable. Also only one small bottle of water was provided for the whole stay. Thank goodness there is a mini supermarket across the road for bottle water. There was no tissue box. Food at restaurants were good. We had...

"Excellent room, excellent house keeping and room services. Large breakfast selection. Mirador food not great at all, breakfast service for coffees, teas etc very slow/had to remind them of order as regularly finished breakfast before coffee was brought out. Spa facilities not included unlike other ‘luxury’ hotels I’ve stayed in. Service and food overall was a little disappointing but the hotel served its purpose as we weren’t staying planning to stay at the hotel throughout day anyway."

"This is a really great family hotel, second time here. Lots of things for youngsters to do. Maybe not so much for adults but keeping the shorties occupied is part of the reason for being here. Staff are friendly and excellent, any problems you might have(or at least I have had) get rectified straight away. Food is good, great variety and lots of options. Room was excellent, comfortable, well equiped and clean. Could do with more coffee sachets though :D Oh, parking can be a bit of a pain, you...

"L’hôtel est magnifique. Très belle decoration. Personnel adorable et tres professionnel. Les chambres tres spatieuses et vue superbe sur la mer (15407). Petit bemol…pas de plage à proximité et Adultes Only +16 donc pas d’activités pour grands ados."

"We enjoyed our room and all the 'Mod Cons'. Staff were always helpful and polite. Very convenient facilities. Only downside was the pool looking bigger in the picture and the reserving sin beds seemed unfair."

"We stayed at the Gran Melia Palacio Isora in August 2026 (2 adults & 15 year old). The hotel is one of the most beautiful properties we’ve ever stayed in with the pool area a particular highlight. The staff are all incredibly friendly, whether that be in the restaurants, bars, housekeeping or pool attendants - they are a credit to the hotel and we cannot praise them highly enough. We stayed in a deluxe pool facing room which was huge and had every amenity we could need. The bathrooms were...

"This property is fantastic! It's perfect for families and boasts breathtaking views of both the sea and the mountains. The staff members are incredibly helpful and friendly, ensuring a pleasant stay. I wholeheartedly recommend this property to anyone planning a visit to the island!"

"Sehr super"

"The property was very close to the airport but secluded which allowed for privacy and quiet. The staff was amazing, always helpful and attended to our every needs."

"Another great stay. Beautiful location, beautiful hotel, lovely garden view from the room. Ok breakfast."

"Hôtel récemment rénové. Très beau mobilier. Personnel agréable et serviable, certains parlent français.Le restaurant est bon. La qualité de la literie excellente. Pas de parking mais stationnement facile à proximité. Nous avions réservé une suite junior au bord de la piscine : Emplacement idéal. Salle de sport agréable et bien équipée. Eau filtrée à volonté dans la salle de sport ouverte 24/24. Bar ouvert tard. Ambiance générale chaleureuse et très reposante. Piscine propre et transats toujours...

"We had a fantastic stay overall. The apartment was a good size, and the kitchen was well equipped with all the appliances we needed. The beds were very comfortable, and the lovely balcony was a great addition. The only issues we experienced were with the air conditioning. The bedroom unit seemed to bring in an unpleasant sewage-like smell whenever it was switched on, which unfortunately continued throughout our stay. The living room air-conditioning unit also started leaking at one point, but...

"Size of the unit was amazing and the full kitchen made it very convenient to prepare my own meals. If people have any mobility issues, it was not easy to get to the unit without help. Also the poolside restaurant had very good food and was reasonably priced."

"Our plunge pool balcony was excellent. We stayed on it most of the day. Will be returning."

"We had an amazing holiday at Alua soul. Brilliant entertainment night and day, shoutout to Marco who was great fun! Room was lovely, very spacious and modern. 2 minute walk from beach and from a great supermarket. Food was very good and it changed every day. We went to Siam park, there is a free shuttle bus which takes 10 minutes, the bus stop is a 6 minute walk from hotel. Would highly recommend and definitely come back!"