2/10 Sangat Buruk
stacy
Bepergian bersama keluarga
20 Jul 2025
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
HORRIBLE DO NOT STAY HERE!!!! We showed up 2 hours after initial check in and the front desk worker was completely rude from the beginning. I waited 10 mins for someone to even come to the desk then when she did she Told me the room wasn’t ready and couldn’t check us in at all. I asked how much longer she stated 10-15 mins. So we waiting 30 then when I asked again and told her I thought it was ridiculous check in is at 3 and it’s now 5:30 still with no room. She told me “they are cleaning I don’t know what you want me to tell you, if you want it done faster then go help them. “ Needless to say that did not sit well with me it turned into a screaming match and me asking for a refund. The manager came apologized, got our room for us while the front desk person continued to yell at us from behind the wall until the manager had to tell her to shut up. The manager was great and other staff was nice but she was completely horrible, She needs to be terminated from that behavior. The Room was clean but hallways are not, hotel smells of weed everywhere. Parking lot had people sleeping in work trailers. Would not stay again ever.
stacy
Menginap 1 malam pada bulan Juli 2025
