"This was the 5th time I’ve been to this hotel and will be the last. Sadly it’s just going downhill so much and is in need of major renovations. The hotel was only 50% full and sadly at night nobody uses the restaurant or bar.
The perks they gave you are no longer unless you book directly through them which I feel will be a game changer. They only issue you one key card which is madness and I found reception staff very rude and abrupt.
No signal on the room TV and constant plumbing problems from poor water flow, temperature and sink issues.
The good bits are the breakfast and hardly anyone uses the sun beds so you can sunbath in peace. The gym is very limited with free weights only going up to 20kg.
Apart from the reception staff, the rest of the workforce are brilliant. If you put the cleaners and security staff on reception then the aura would improve immediately. The hotel is like the Titanic, sinking and deteriorating but kept alive by the lovely workers. The hotel needs a new manager who is customer focused and can bring this once great hotel back to its glory but until then there are far better hotels in the area that I will now use."
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