Hotel dekat Donnell Lake

"Hotel is complete trash. Our room was not even cleaned. Looks like they went in and picked up trash and made the beds with dirty sheets. When I went to front desk they kept saying my room was clean and they didn't have any other rooms. I practically had to beg for clean sheets to put on myself. When I asked housekeeping the next day to clean our room because it was completely dirty. They came in and swept but that was it and they put the dirty stuff on the floor piled back up on the bed....

"Great place for price. The keycard mechanism did not work and never locked."

"clean room, staff friendly"

"Nothing for breakfast except coffee. Door on room did not fit well, allowing visible cracks that showed hallway. Sure seems like someone is living there as the food odors were very strong (and not good) at the same time each night. Check-in took too long, and check-out was even longer. People hanging around lobby during check-out made it very strange and the clerk said nothing so I assume they were related. I will NOT stay at this hotel again."

"Staff was ok. Good bed."

"Took forever"

"Amanda was great. She made check in easy and pleasant. Bed was very comfortable and room was clean and well kept. Good experience."

"Room started leaking during a storm. Paint fell off the ceiling and water was dripping on the AC unit plug."

"We stay here frequently as a stopover traveling from Midwest to East Coast. We are not looking for luxury or adventure, just a safe, clean, comfortable place to spend the night quickly accessible from the Thruway. This hotel has consistently met those expectations year-in and year-out. Breakfast choices are above par. In our experience, it is the best of multiple hotel options at this exit, and we have tried several. "

"Front desk staff was amazing. Hotel was clean besides outside trashes were overflowing all weekend. Do not care for the etiquette of the cleaning staff. I have stayed at this hotel twice in 4 weeks and both times the cleaning staff has not only knocked on our door 2 hours before check-out time but tried to come into our room both times. I understand the want to jump on rooms as soon as possible, but when a guest hasn't checked out, it's absolutely unacceptable. To not only be knocking on a...

"There was a storm in the area which knocked out soem of the amenities like the TV, but that was not their fault. The staff had to unlock our room door for us as the card feature was not working. The staff had to work extra hard to accomodate people. The room was clean and comfortable. Good staff tryign to make the best of a hard situation."

"Breakfast disappears early with no restocking. Was empty by 8:30 when breakfast ran until 10:00. Watch your charges. Last the a $50 extra charge appeared in our credit card. Told it was a mistake but credit card company had to fight it."

"The rooms were great and the breakfast and fitness room were both very nice. The pool and hot tub were great also and very conveniently located by our room on the first floor."

"I booked a 1 bed with king...I am give 2 gween room...right away went and said something, desk tells me that's what Expedia booked for you..I showed my reservation and she said stat strange..but I can't do anything..you booked 3rd party..want Hilton points, I said I can't spend points or it won't make my bed correct...bad place...no parking and bring your laughter for breakfast.."

"Everything they made feel at home. The cleaning staff very helpful and accommodating loved my stay ty staff."

"We were just traveling through and stayed here now for the second time. Nice, clean rooms, no weird smells, updated."

"Staff very helpful. Room nice and clean. Tim was really helpful at the desk."

"They should not be rooming people until the repairs from the tornado damage are completed. The windows are broken, the boarded windows are not sealed so who knows what kind of mold and animal life come through, including bugs. It smells like mold and weed. The water is brown, we had to use water bottles to brush our teeth and wash our hands/face. The towels are stained yellow. It feels gross being there, we left early. I complained to the front desk about the water and they told me “that’s just...

"When arrived there was no power. While the power outage was due to a storm, we were not contacted ahead of time of the situation. They did nothing to make the situation right. The power didn't come on until 2 in the morning. We were on the 3rd floor so we had to carry our stuff up 3 flights of stairs. The hallways had no lights and we were not sorry they didn't have any flashlights. No hot water since there was no power. We were told we could open the windows, they opened about an inch. There...