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Ulasan untuk Mercure Box Hill Burford Bridge Hotel

4 out of 5
Mercure Box Hill Burford Bridge Hotel
At the Foot of Box Hill, Dorking, England

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 195 dari 450 ulasan" "
Penilaian 8 - Bagus. 147 dari 450 ulasan" "
Penilaian 6 - Cukup Baik. 51 dari 450 ulasan" "
Penilaian 4 - Buruk. 35 dari 450 ulasan" "
Penilaian 2 - Sangat Buruk. 22 dari 450 ulasan" "

8,4/10

Kebersihan

8,4/10

Staf & layanan

7,6/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Nick

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Comfortable hotel. Not easily accessible for those with mobility problems. Parking is an issue. But the hotel itself is very nice. Breakfasts are good. The restaurant offers good options for dinner. Nice bar. The pool is fantastic, the garden is lovely, and there are great walking possibilities. Some rooms have cosy balconies, but try to avoid loud weddings.
Menginap 4 malam pada bulan November 2023
Tanggapan dari Reception team pada tanggal 10 Apr 2024
Dear Nick,We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front office team

10/10 Sangat Bagus

Alethea

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent stay at the Burford Bridge Hotel! The hotel is older - my room was clean, comfortable, and very quiet. The bus stop just steps from the door took me to downtown Dorking for great food and a concert. Karima went above and beyond to help me with transportation, wi-fi, and made my experience top-notch. I will definitely stay here again on a future trip to Dorking.
Tanggapan dari Reception team pada tanggal 22 Mar 2024
Dear Alethea,We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front office team

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice services
Very comfortable hotel. Breakfast was good.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Reception team pada tanggal 15 Feb 2024
Good afternoon,We very much appreciate your review regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regardsFront office team

10/10 Sangat Bagus

Helen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very comfortable room. Reception staff were very welcoming and helpful.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Reception team pada tanggal 15 Feb 2024
Good afternoon Helen,We very much appreciate your review regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regardsFront office team

8/10 Bagus

Nicole

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Belinda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great stay
Tanggapan dari Reception team pada tanggal 15 Feb 2024
Good afternoon Belinda,We very much appreciate your review regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regardsFront office team

10/10 Sangat Bagus

Trudy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great hotel
Very nice hotel - busy but it was quiet by the time we went to bed and in the morning.
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Timothy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Beautiful property, with excellent, helpful staff. The rooms were well decorated and clearly well maintained, but were also a bit old, hence the window was a bit drafty. But that said, the room was still warm and comfy and the bathroom was excellent. I feel it’s such a shame that someone staying at a hotel is expected to pay for parking as an extra. This should be removed and if there is a negative, this would be it.
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

PHILIP, Ashford

Bepergian bersama teman
A nice place that needs a bit of TLC. The corridor smelt of damp really strongly and you could see some sections looked tired. The lounge area was really nice and parking is easy
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Andrea

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved the hotel, room was a little tired, bathrooms updated. Parking £10 but lots of water everywhere. Was visiting friends and a direct line call to taxi firm was told its £18 even when i was told them it was a 6 min drive away, didn't seem happy about no cash either. Bit of a ripoff to be honest.
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Christopher

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023

8/10 Bagus

James

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Francis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Reception team pada tanggal 3 Nov 2023
Thanks for the great review we hope to see you back here again soon!

6/10 Cukup Baik

Mandy

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

David

Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

Claire

Traveler bisnis
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kebersihan
The staff, service and hotel are great . However the black mould on the grout in my bathroom was terrible it was everywhere and I was disappointed when I brushed a face cloth over some and it came off easily. This suggests that the bathroom and tiles just had not been cleaned thoroughly which is not really acceptable. Such a shame for what could have been an otherwise excellent stay.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Reception team pada tanggal 23 Okt 2023
Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Front office team

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Housekeeping needs a shake up with room cleaning and replenishing items in rooms especially provided. The age of property is apparent however not acceptable for such a special hotel. Mold in bathrooms could use bleach and treatment. Rotting wood around windows and access French doors in bedrooms. Breakfast should include a selection of more healthy options I.e smoked salmon avocado. Eggs Benedict on Sundays .
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Reception team pada tanggal 23 Okt 2023
Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Front office team

6/10 Cukup Baik

Jeremy

Bepergian bersama teman
Disukai: Staf & layanan
Hotel is dated, bar had limited stock Staff were very friendly and efficient. Very excessive to charge £10 additional charge for overnight parking in their own carpark
Menginap 1 malam pada bulan September 2023
Tanggapan dari Room sales administrator pada tanggal 3 Nov 2023
Thank you for your review Jeremy. We are very happy to hear our staff provided you with great customer service. The carpark charges are in line with other hotels and is due to its location.

10/10 Sangat Bagus

Russell

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Clean and comfortable and super swimming pool for a dip before an excellent buffet breakfast with easy access to the Boxhill walks followed by a swim in the pool
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Reception team pada tanggal 23 Okt 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front office team

10/10 Sangat Bagus

Stephen

Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Reception team pada tanggal 23 Okt 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front office team

4/10 Buruk

David

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Don’t be fooled by the reception area
The reception and bar/restaurant area of the hotel are really nice and exactly what you would expect from a hotel at this price point. The rooms unfortunately are not, in my room the bathroom ceiling was covered in mould the paint was peeling from the walls and the carpets were disgusting. It definitely needs a face lift.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Reception team pada tanggal 23 Okt 2023
Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Front office team

6/10 Cukup Baik

Andrew

Traveler bisnis
Disukai: Kebersihan
Rooms were tired. I stayed on a Sunday night for work purposes and there was a party with loud music which I could hear from my room until 11.00 pm.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Room sales administrator pada tanggal 3 Nov 2023
Hi Andrew, Thank you for your feedback. We are working to refurbish our rooms in due course. The music was from a wedding, we are sorry this disturbed you but it did go off at the permitted time. We hope you feel you can give us another try in the future.

8/10 Bagus

Anaina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful place to stay!
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Reception pada tanggal 10 Okt 2023
Thank you for your review, we hope to see you again!

8/10 Bagus

christopher

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Reception team pada tanggal 23 Okt 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front office team

10/10 Sangat Bagus

Andrew

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Reception pada tanggal 10 Okt 2023
Thank you for your great review! We are glad you had a great time and we hope to see you again

10/10 Sangat Bagus

Yurii

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Reception team pada tanggal 23 Okt 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front office team

2/10 Sangat Buruk

Lesley

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Damp smell. Carpets were badly stained. Mould and dirty grout round bath. Badly stained wash basin. Missing handle on wardrobe door. Asked to change rooms and 2 others I was shown were the same. Checked out after 1 night.
Menginap 4 malam pada bulan September 2023
Tanggapan dari Room sales administrator pada tanggal 3 Nov 2023
Thank you for your feedback. We are in the process of refurbishing our rooms and we hope you will come back to us when this is done to give us another go.

6/10 Cukup Baik

Mr RC

Need better response to problems.
Disappointing response from reception to a couple of problems. 1. Went to reception to ask if they had any spare tv remote controls as the one in our room was faulty. A shrug from the receptionist and a simple “No” was all I got. After trying to reset it and putting new batteries in, I went back and asked if I could get one from an unoccupied room. This caused her to give a big sigh and was obviously an inconvenience, though it did produce a positive result. 2. Reported on Sunday evening that there was a problem with the toilet flush in our room, in that not even paper was not being flushed away. I was told that there was no one from maintenance on site, so the only solution was a room move. As it was late, we decided that we would manage without overnight as they could look into the problem in the morning. When we were going out on Monday morning, I reminded reception that we had the flush problem and said we would be out all day. Upon our return late on Monday we discovered that the flush was still not working properly, but as we had only 1 night left we didn’t bother trying to get it sorted then. We also had a problem with the hot water going off in our block but we were able to use the shower in another room, which was helpful but not ideal. The water was reinstated the same day. We have stayed here plenty of times before and will do again as it is convenient for us. So this experience hasn’t put us off but was a let down on our previous visits.
Menginap 4 malam pada bulan September 2023
Tanggapan dari Room sales administrator pada tanggal 3 Nov 2023
We are sorry to hear that your stay wasn't as good as you or we would hope. Please do get in touch when you would like to stay next and we will do what we can to make sure your future stays are up to the standard we all expect.

8/10 Bagus

Eunice Jean

Menginap 1 malam pada bulan September 2023
Tanggapan dari Reception team pada tanggal 23 Okt 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Reception team

10/10 Sangat Bagus

A N

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
just THE perfect 4*Hotel....
Menginap 1 malam pada bulan September 2023
Tanggapan dari Reception team pada tanggal 23 Okt 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front office team

10/10 Sangat Bagus

Mark

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff were very helpful and friendly
Menginap 2 malam pada bulan September 2023
Tanggapan dari Reception team pada tanggal 23 Okt 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front office team

8/10 Bagus

Peter, Evanston

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
My stay at the Mercure Box Hill hotel was pleasant in every regard with one exception. There was no lift (elevator). It had not occurred to me before booking that a hotel rated with 4 stars could lack such a vital amenity. It should be stated up front on the list of property amenities.
Menginap 3 malam pada bulan September 2023
Tanggapan dari Reception team pada tanggal 23 Okt 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,front office team

10/10 Sangat Bagus

Andrew, Palo Alto

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The area is beautiful. The hotel has charming character. The outdoors area and pool are well kept and a relaxed place to go. Our room lacked a safe and the bathroom extractor fan was not working. The surface of the parking lot needs attention near the exit,
Menginap 9 malam pada bulan Agustus 2023
Tanggapan dari Reception team pada tanggal 23 Okt 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reception team

10/10 Sangat Bagus

Alan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely Hotel, we stayed for a wedding and it was perfect, the staff organised everything on the day to make it enjoyable. Excellent food nice cleans room , comfy bed and the hidden gem of a fantastic outdoor pool was a bonus especially as the weather has been so good.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Reception team pada tanggal 12 Sep 2023
Hi Alan, Thank you for leaving a review on Expedia. We all love a good wedding and your event was amazing. I hope we are able to see you again soon and show you another great stay. Reception.

10/10 Sangat Bagus

Colin

Menginap 1 malam pada bulan September 2023
Tanggapan dari Reception team pada tanggal 12 Sep 2023
Hi Colin, It is great to see a perfect 10/10 score on your review and I am sure we will be able to show you another perfect stay on your next visit. Reception.

8/10 Bagus

Karen

Menginap 1 malam pada bulan September 2023
Tanggapan dari Reception team pada tanggal 12 Sep 2023
Hi Karen, Thank you for taking time to write a review on Hotels.com. It is great to see a score of 8/10 for your visit, however we are always looking for a perfect 10/10 score from our guests so I hope we are able to show you the commitment and dedication we are all so proud to deliver to our guests and visitors regularly on your next visit. Reception

8/10 Bagus

Mindaugas

Menginap 1 malam pada bulan September 2023
Tanggapan dari Reception team pada tanggal 12 Sep 2023
Hi Mindaugas, Thank you for leaving a review on Hotels.com and your great 8/10 score. I hope we are able to welcome you back and show you a perfect 10/10 stay next time. Reception.

2/10 Sangat Buruk

Joel

Menginap 1 malam pada bulan September 2023
Tanggapan dari Reception team pada tanggal 12 Sep 2023
Hi Joel, Thank you for taking time to leave a review on Hotels.com. I am truly saddened to see such a low review score with no explanation. We would always hope our guests would give us a chance to resolve any issues prior to their departure so we have a chance to regain their faith in our hotel and help any situation they may have before they leave with a bad feeling about our property. I am always open to listening to residents concerns and I hope you give us a chance to regain your faith in our hotel. Reception.

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Dennis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Enkel overnatning Hjælpsomme God mad
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Reception team pada tanggal 30 Agu 2023
Dear Denis, Thank you for leaving a perfect review on Hotels.com. I hope we see you soon. Reception

10/10 Sangat Bagus

Jason

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great spot, surprisingly well connected
Loved it. Public transport connections surprisingly very good. Pool and outside area lovely. Good breakfast too
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Shane pada tanggal 28 Agu 2023
Dear Jason, Thank you for taking time to write a review on Hotels.com. I am delighted to see a perfect 10/10 score and we were able to make your stay "lovely". i hope we are able to welcome you in the future and show you another great stay. Shane

10/10 Sangat Bagus

Jennifer

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
My garandaughter enjoyed the pool
Family treat for the night
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Shane pada tanggal 28 Agu 2023
Dear Jennifer, Thank you for leaving a review on Hotels.com and your perfect score. Our pool is a great asset to the hotel and I am thrilled that your granddaughter enjoyed her stay with us. I hope we are able to welcome you back and show you both another great stay (try the pool yourself). Shane

6/10 Cukup Baik

Alex, London

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Advertised air conditioned room, but non functioning AC was available. Had to sleep with a fan and window open which wasn't ideal with lots of motorbikes going past.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Reception team pada tanggal 21 Agu 2023
Dear Alex, Thank you for leaving a review on Expedia.com. I am sorry that your air conditioning was not working, however we could have moved your rooms if we had known the situation was unsuitable for you. The road and the motorbikes are busy during the day and early evening, however overnight it is a quiet, back country lane.

10/10 Sangat Bagus

Beatriz

Bepergian bersama keluarga
Disukai: Fasilitas
Everything was fine
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Reception team pada tanggal 13 Agu 2023
Dear Beatriz, Thank you for leaving a review on Expedia.com and your perfect 5/5 score. I hope we are able to welcome you back and show you another perfect stay. Reception.

4/10 Buruk

Robert

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Dated and in need of repair
For a Superior room there was very little that was superior. Fixtures and fittings very dated, certainly not worth the value.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Reception team pada tanggal 8 Agu 2023
Dear Robert, Thank you for taking time to write a review on Hotels.com. I am sorry to hear that you were not impressed with our superior premium room. We are undergoing a continuous refreshment program and all our rooms are being updated throughout the year and I am certain your room will be back to its expected condition very soon. Reception Team.

10/10 Sangat Bagus

Anne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Fantastic hotel
What a wonderful hotel lovely staff beautiful grounds and pool. Lovely reception area comfy sofas. Great breakfast would thoroughly recommend
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Reception team pada tanggal 8 Agu 2023
Dear Anne, Thank you for leaving a perfect 10/10 review on Hotels.com. It is very rewarding to see that our hard work and commitment to guest care has made your stay lovely and wonderful. I hope we are able to welcome you back in the future and show you another perfect stay. Reception Team.

10/10 Sangat Bagus

Andrea

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Had a lovely stay, all the staff were extremely friendly and accommodating. The pool was lovely and breakfast was hot and replenished frequently. The hotel is very well kept and the grounds are immaculate. Saw lots of bunnies on the lawn and the location is perfect for Chessington, Legoland, Hampton Court etc Highly recommend and will be back!
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Reception team pada tanggal 5 Agu 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,reception team

8/10 Bagus

Richard

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Pleasant hotel. Convenient. Well staffed.
Helpful and friendly welcome. Good sized room. Clean. Generally quiet. Attentive bar staff. Decor in public areas a bit tired. Easy parking.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Reception team pada tanggal 5 Agu 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,reception team

8/10 Bagus

gabriela

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Reception team pada tanggal 5 Agu 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Sangat Bagus

Zekiye

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Reception team pada tanggal 5 Agu 2023
We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,