El Hoyo hotel guide. Occidental hotel in El Hoyo, Punta Cana

"Wonderful experience "

"I had a very disappointing experience at Serenade Punta Cana Beach & Spa Resort and would not recommend it. The food quality and hygiene were extremely concerning. At the buffet, nothing seemed to be kept at proper temperature—watermelon was warm and even had an onion-like taste. The à la carte restaurants were no better. At the Japanese restaurant, there was a cockroach on our table, and we saw oil dripping from the exhaust fan. The shrimp served to us were not properly cleaned and still had the vein in them, which was very unappetizing. We also tried the sports bar, where we ordered fish and chips and wings, but both were undercooked. We didn’t feel safe eating them and ended up leaving. The beachside hamburger truck was no better—the burgers were barely cooked through. The Steakhouse restaurant was the only somewhat decent option. At Olivo the chicken parmesan was dry and overly tough. On top of the food issues, the staff were consistently rude and unhelpful, which made the experience even worse. Overall, this was one of the worst resort experiences I’ve had. I would not return or recommend this place to anyone."

"Great staff, clean and close to the airport. The food was ok, I found getting things made to order (omelets, pasta, fried rice) from the buffet was best. The Asian restaurant is pretty good. "

"This was one of the best experiences we had in the Caribbean. The hotel was great, we got upgraded to a suite and it was amazing- right by the pool. The room was clean, right temperature and didn’t smell of any mold or dew or other stuff we would normally see in beach resorts. The pool was amazing with excellent service to bars and pizza. The kids enjoyed playing and adults enjoyed lounging and munching. The music and entertainment were just right. The staff were great no matter where we were. Special kudos to the restaurant crew at the buffets and also the private restaurants for accommodating and being super friendly. They would also come and love on the kids! So sweet. Everyone was smiling and welcoming us, it felt great. It made me wonder why we went to Mexico 9 times and never came here before. The hotel is just amazing. Oh and I should mention the water park that’s wonderful for kids and grownups alike. If anyone is thinking where to fly next or have a vacation- it’s Punta Cana Grand Sirenis! 10/10 review! "

"Great staff. Resort well laid out. Arturo our butler was great "

"Mike’s cafe is fantastic. I love the change of pace from high energy beach and pool vibe to chill cafe. We had a great vacation at Ocean Blue and Sand. I really enjoyed the staff at Mike’s. They were our fav people on staff. "

"A nice honest 3.5 to 4 star resort not even close to 5 star"

"There were 2 minor issues with our room, but they were addressed immediately. However, there were some issues with sporadic insufficient performance of wi-fi."

"Everything was great. The people were so kind, the suite was clean and perfect. "