First Ward hotel guide. Starwood Capital hotel in First Ward, Charlotte

"Enjoyed our stay, the breakfast and dinner was amazing. The staff was very friendly and helpful. Will book again in the near future. "

"The room was very clean and on a mid level floor. The staff at the front are AMAZING! We had a king room with a pull out sofa. The size of the space was fantastic but because of that there was a very limited space for the bathroom. The sink was in the hallway and tight. The bathroom door had about half an inch of clearance with the toilet seat and the toilet paper roll was behind the bathroom when open. There was drag racing in the streets all night every night and it was so loud!! The parking was also kind of chaotic. Valet is highly recommended! There wasn’t much direction on how to handle it other than park level 3 or above. So when we came out of the garage from parking we were a block and a half away. We didn’t partake in the attached restaurant but it was busy so it must be pretty good. The cafe was a great choice to have for breakfast even if it was a little pricey."

"Clean and quiet room, TV’s could use some upgrading."

"Extremely clean, helpful staff"

"Fantastic location, staff, and bar"

"I was very underwhelmed unfortunately, I had a room that a plug in AC unit and the room was next to another room that had dogs…heard them throughout the day..they didn’t have a phone in the room, I had two wash cloths that looked they were purchased from Walmart, two different colors, you had to ask the front desk for things needed, pretty much everything ; the ratings I saw seems to be embellished because my experience was nowhere near a 9.0 experience."

"Everything was great but the parking I too expensive"

"Excellent staff, especially in the dining area. Ms. Felicia and Ms. Blanca were so attentive and thorough, they made the experience feel warm, welcoming, and genuinely enjoyable. Their professionalism and kindness really stood out and made a lasting impression."

"Street noise was bad at night…war plugs were provided "