Search Luxury Hotels in Gatlinburg

"Indoor pool was not heated and was very cold. Was told only 1 car per room. The sold out and allowed multiple cars per room also had sign that said no trailers and there were several in parking lot. Union check in was told they have a very strict parking policy and would tow if not followed. There was no parking Saturday night tried calling front could not get an answer tried at least 4 times. Parked along edge that had steep embankment beside it and 2 other cars . Walked to front desk and was told I needed to move to overflow lot up road. Asked why there was not room to park and why I should have to walk in the dark back to hotel. Was told by clerk they were sold out and multiple rooms had 2-3 cars per room. Asked if it was one car per room why were the extra cars per room permitted to park. He said they could park where they want. Explain where I was parked and he said I needed to move or be towed. Went to over flow and there was no parking. It was gravel lot and no definite parking spots. Cars and trucks just randomly parked and no room between any of them for a large SUV. Went back to room called the front desk and told them there was no room in the overflow I was parked on the edge next to embankment. There were non handicapped cars in handicapped spots. Cars parked blocking side walks on side walks. It was a disaster. Front desk clerk was very rude and offered no assistance. "

"Great location. There was pets on site "

"Rooms were clean and spacious. Views are amazing from the upper levels. While the property was off the beaten track and not walkable to downtown, it is a trolley stop which makes it somewhat accessible. Kids loved the pool. "

"Staff was nice! But the shower drain was clogged and there was a bug in the shower before taking one."

"This is my favorite motel in gatlinburg. Its not expensive, the location is perfect. Cleanliness is not an A+, but its not gross. For the money, the location and the atmosphere its definitely worth it. "

"The staff was very friendly, but the property needs refurbished"

"Little dates rooms, but convenient location"

"Room was not touched while we were there. Had to put trash in other bags. Our floor was not clean. The door to the balcony had gaps around it which is a fire hazard. There is not a closet in the room, just hooks on a wall. Never saw staff cleaning anything."

"The air conditioner is extremely noisy and will keep you up. The place is right on the street so you hear traffic all night. The fitness center has hardly anything and the one machine was broken. We actually couldn’t get a refund so we paid for another hotel rather than stay there"