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"We stayed at Sapphire Beach Resort in St. Maarten and unfortunately the first room we were given was very disappointing. It clearly needed renovation, everything looked old and scratched, there was no hot water, and the bathroom is in serious need of a full update. Even the fridge was very outdated and not appealing. This left us with a very negative first impression and affected our first day. We requested to be moved and were given another room, which was much better. It appeared newly renovated, clean, and everything worked properly. On the positive side, the staff were very friendly and helpful throughout our stay. The view from the balcony overlooking the sea was beautiful, and we really enjoyed the beach. The cats around the property were also a nice touch. Overall, the experience was mixed, the initial room was very poor, but the second room, along with the location, beach, and friendly staff, improved the stay significantly."

"Horrible staff "

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"Shuttle service was much needed and very quick"

"staff was kind and helpful"

"Enjoying the Caribbean is always a crap shoot, Oyster Bay at this time of year was definitely a mix of good and bad. The counter staff was horrible but the bar and cleaning crews were so great!!!! I think this was the first time I have been hung up on in years but the actual staff that did the work were amazing. Poor customer service but great service, if that makes sense. If you want to relax this is the place, if you’re looking for a little action I don’t recommend Oyster Bay at this time of year."