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"Excellent location and superb staff."

"Clean, well laid out rooms, staff were very friendly and spoke excellent English. Excellent location near the shinjuku station making it easy to get around and tons of restaurants and nightlife. Highly recommended!"

"The room layout causes problems compared to even smaller rooms in Japan. The bed consumes the entire width of the room, which means one partner needs to climb over the other when using the bathroom in the middle of the night. There's street noise (aka: "music") all night long. Literally 24/7 — pounding drums Thursday at 4 AM. The bathroom is quite large, making the rest of the space smaller than you might expect (notwithstanding the bed is wedged in perfectly). The bathroom is elevated by about 8 inches; stepping in is fine, but coming out into the room always seemed awkward. My partner and I both independently agreed we felt we would fall on the floor or crash into the wall while exiting the bathroom. We leared to brace ourselves when exiting, but this is bad design for a room expected to be used short-term for first-timers. The single-gender hot tubs are pretty nice on the top floor. Unfortunately, the outside one was closed, so I didn't get to check it out with the accompanying views from the 27th floor. The elevators are a disaster. We were on the 22nd floor. Even at non-crowded times you can wait 3+ minutes for the elevator to arrive. You get in going down (already people in the elevator). Then it stops 10 times on the way down. After a while the elevator is completely full so it stops, nobody can get in, and then continues down to ground level. Reprogram to not stop using the fact that weight didn't change at previous stop when the doors opened."

"Very attentive staff and great location to see Tokyo. Some of the rooms are a little old but they are renovating, so I asked if we could move to one of the newer rooms and we were given a brand new room which was excellent. Buffet breakfast is also amazing. "

"Great location. Rooms are small but clean. "

"We booked this hotel at the last minute, after missing our connecting flight to Osaka, and overall we could not have been more impressed with it, our room was spotless, the staff were extremely welcoming, and the breakfast was out of this world, I fully intend to stay here again on any future trip to Tokyo with we "

"Only room is old. The rest is good."

"Beautiful property. Close to all amenities. Enjoyed our stay here"

"Staff are very friendly and accommodating. Great location and rooms are very clean everyday"