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JW Marriott Hotel Hangzhou

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Luxury
5.0 star property
9.0

Wonderful

Luxury hotel near Hangzhou Tower Shopping Mall

Located close to Hangzhou Opera and Zhejiang Museum of Natural History, JW Marriott Hotel Hangzhou provides a terrace, a coffee shop/cafe and a garden. Treat yourself to a massage at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and Chinese cuisine. Fitness classes are offered at the 24-hour health club; the property also has dry cleaning/laundry services, a business centre and a steam room. Stay connected with free in-room WiFi.

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is Rp1.882.309
Rp2.194.772 total
includes taxes & fees
21 Jun - 22 Jun

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Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open daily from 10:00 AM - 10:00 PM

Front desk staffed during limited hours

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for CNY 200 per night.

Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1000 per night
  • Service fee: CNY 16.6 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CNY 198 for adults and from CNY 99 for children
  • Rollaway bed fee: CNY 200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Alipay
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:30 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 14 years old are not allowed in the health club or fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does JW Marriott Hotel Hangzhou have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 6:30 AM to 11:00 PM.

How much does it cost to stay at JW Marriott Hotel Hangzhou?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Hangzhou on 21 Jun 2026 start from Rp1.882.309, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JW Marriott Hotel Hangzhou pet-friendly?

No, only service animals are welcome at the property.

How much is parking at JW Marriott Hotel Hangzhou?

Self-parking is free at this property.

What time is check-in at JW Marriott Hotel Hangzhou?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at JW Marriott Hotel Hangzhou?

Checkout is at noon.

Where is JW Marriott Hotel Hangzhou located?

Located in Gongshu, this luxury hotel is within a 15-minute walk of Hangzhou Opera, Zhejiang Museum of Natural History and Hangzhou Tower Shopping Mall. Wulin Square and Westlake Culture Plaza are also within 1 mi (2 km). Wulinmen Station is 9 minutes by foot and Wulin Square Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.2

Cleanliness

8.6

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 156 out of 247 reviews
Rating 8 - Good. 66 out of 247 reviews
Rating 6 - Okay. 15 out of 247 reviews
Rating 4 - Poor. 4 out of 247 reviews
Rating 2 - Terrible. 6 out of 247 reviews

Reviews

Verified

10/10 Excellent

Jiying

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location, excellent staff
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Ellen C

Reception staff were very helpful and knowledgeable
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Ellen C

Liked: Cleanliness, staff & service, amenities
Our party of 20pax arrived at 10pm to checkin and the hotel staff took note of a request I made earlier in terms of room arrangements - connecting rooms, rooms on the same floor, etc. Excellent and extremely helpful front desk staff.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Tsz Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hospitality from the front desk to dining services.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Kun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

Booked for my parents and they liked it, stuff are very professional and friendly
Stayed 1 night in May 2024
Verified

10/10 Excellent

HUILI

Modern facilities. Nice staff and lots of food choices .
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Han

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay!

The staffs were extremely helpful and friendly. They provided a warm service to us during our entire stay. The mattress was really comfortable that if you get out of the bed you won't disturb your partner at all. We loved it! Location is also good that it's within a short taxi ride to major train stations and famous places or interest. Breakfast selection is overwhelmingly huge - we felt that we were spoilt with the choices. We will definitely return next time we are in Hangzhou.
Stayed 4 nights in Sep 2023
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is a bit tricky, but the hotel is fantastic in every way.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Pooja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved this hotel

Beautiful hotel!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
World class hotel !
Spectacular pool
Outdoor dining
Great bathroom
Beautiful building
Stayed 2 nights in May 2025
Verified

6/10 Okay

JIAN

Liked: Staff & service
Disliked: Property conditions & facilities
Love the location and breakfast buffet. But the hotel is a bit old and has some smell in the room.
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with good proximity to attractions in the area. Very friendly and helpful staff. Wide spread for breakfast buffet.
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

Boon Fook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good qnd perfect
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

wai fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will only stay at JW. Perfect

The bed and pillow are perfect. The aircon is also very quiet so I can sleep well. But in the morning the maid was loud when cleaning the room next door. Also, the staff were very helpful and polite
Stayed 3 nights in Mar 2023
Verified

8/10 Good

Ah Lam

Liked: Staff & service
Service was excellent but facilities need to be updated
Stayed 2 nights in May 2023
Verified

6/10 Okay

Dr. Alejandro

Liked: Staff & service
Compare to other hotels in China. They are old in services. Like other hotel in China you order food and they have a robot to take it to your room. Here you have to come down. The internet is slow for JW Marriott.
Stayed 4 nights in May 2024
Verified

2/10 Terrible

Johanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I asked for a non-smoking room but didn’t get it. My room was extremely smelly which was not pleasantly.
Stayed 2 nights in Sep 2024
Verified

2/10 Terrible

Asad Abbas

I have reserved a room, due to an emergency I missed my flight to China and was not able to check in. The amount was chagred by my credit card due to No show. I made several request on email to return the payment and informed that it was an emergency but the hotel staff refused a refund.
Stayed 1 night in Dec 2023
Verified

6/10 Okay

saemon

Liked: Staff & service
Disliked: Cleanliness

Disappointing!

I have stayed in many JW Marriott hotels and they have always well and truly exceeded my expectations. Unfortunately this hotel did not meet my expectations. The checkin staff were lovely and helpful but the rooms were an absolute letdown. I tried 3 rooms and all 3 had an overwhelming cigarette smell despite it being a non smoking hotel. As soon as we opened the lift there were cigarette butts at the entrance and I saw guests walking around with cigarettes. The lady that checked me in said yes the hotel was a no smoking hotel but people just smoked in the rooms anyway. I ended up having to sleep in this smoke filled room. The non smokers would understand how horrible that is. Clearly guests who have smoked aren’t penalized and made to pay for cleaning the room as is the custom at other hotels. What a disappointment! I would also like to add that I travel to China regularly and don’t believe my expectations are too high especially given the cost of the room that I paid for. I won’t stay here again.
Stayed 1 night in Jun 2023
Verified

8/10 Good

Chi Fung, Gavin

Liked: Cleanliness, amenities, property conditions & facilities
房間清潔十分理想，職員也十分有禮。
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

YoungJun

Liked: Cleanliness, staff & service, amenities
친절한 직원 서비스. 깨끗한 객실
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Santiago

Liked: Cleanliness, amenities, property conditions & facilities
La habitación y la almohadas la mejores
Stayed 1 night in Nov 2025
Verified

8/10 Good

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
職員很有禮貌 酒店乾淨整潔。只是酒店太舊、 早餐以5星級酒店標準要求 一般 地理位置一般。
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

HELLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flot værelse og badeværelse
Stayed 4 nights in Oct 2025
Verified

8/10 Good

HUI FEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
好的住宿體驗的酒店.但因為實在是舊了.原本的房間沒法上鎖.櫃台服務人員馬上幫忙換了一間.但兩道鎖只能上一道. 酒店有連通房.還不錯.
Stayed 3 nights in Oct 2024