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Ulasan untuk InterContinental Hanoi Westlake, an IHG Hotel

5 out of 5
InterContinental Hanoi Westlake, an IHG Hotel
5 Tu Hoa, Hanoi

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 608 dari 1002 ulasan" "
Penilaian 8 - Bagus. 294 dari 1002 ulasan" "
Penilaian 6 - Cukup Baik. 55 dari 1002 ulasan" "
Penilaian 4 - Buruk. 23 dari 1002 ulasan" "
Penilaian 2 - Sangat Buruk. 22 dari 1002 ulasan" "

9,2/10

Kebersihan

9,2/10

Staf & layanan

8,8/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Koji

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location in Hanoi. Feels luxury life. Breakfast has variety food.
Menginap 4 malam pada bulan April 2024

10/10 Sangat Bagus

Karan

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location and staff
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Huijia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very professional service and beautiful facilities
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Chung yee

All furniture and facilities are old The power in my room all switch off suddenly in 15 mins, Also the towel and bathroom not very clean The breakfast is pretty good
Menginap 4 malam pada bulan April 2024

6/10 Cukup Baik

anne, Hawthorne

Disukai: Kebersihan, staf & layanan
Rooms are quite dated . Tv old and not working very well . Beds extremely hard Old carpet in room needs replacing Staff however excellent and kept rooms clean
Menginap 7 malam pada bulan April 2024

8/10 Bagus

TOMONORI

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
clean bed hardness was good breakfast
Menginap 3 malam pada bulan April 2024
Tanggapan dari Van Nguyen - Executive Assistant pada tanggal 12 Apr 2024
Dear TOMONORI,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,

10/10 Sangat Bagus

Yuk Yip Noel

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
早餐選擇多，職員態度親切有禮。
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

DRUKUMAR PARTAB

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We loved our stay at the hotel. The staff were very helpful and always willing to accommodate our every small requests
Menginap 4 malam pada bulan April 2024

6/10 Cukup Baik

Stacy

Disukai: Staf & layanan
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Hirofumi

Disukai: Staf & layanan
Menginap 3 malam pada bulan Maret 2024

10/10 Sangat Bagus

Simon

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Quick stopover on our way to Halong Bay Hotel was very Clean and Comfortable Breakfast was Outstanding Staff very Professional and Friendly
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Ryuta

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good place to stay.
Menginap 2 malam pada bulan Maret 2024

10/10 Sangat Bagus

Manish, Reservoir

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We loved our stay at InterContinental Hanoi Westlake. There concierge staff named “Tran Hue” also known as Mia was the best. She went above and beyond to provide the best customer service. She was very polite and helpful in booking all our private tours. Thank you so much again.
Menginap 4 malam pada bulan Maret 2024

10/10 Sangat Bagus

Dan

Disukai: Kebersihan, staf & layanan
Beautiful properties
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Van Nguyen - Executive Assistant pada tanggal 18 Mar 2024
Dear Dan,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,Van NguyenExecutive Assistant

10/10 Sangat Bagus

RYOHEI

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stuff are very kind to us!
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Van Nguyen - Executive Assistant pada tanggal 28 Feb 2024
Dear RYOHEI,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,

10/10 Sangat Bagus

ian

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A beautiful property with a great staff that always made you feel welcomed.
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Van Nguyen - Executive Assistant pada tanggal 22 Feb 2024
Dear Ian,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,

8/10 Bagus

YuJung

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Friendly staff, cleanliness, housekeeping service is good. But the food at Saigon restaurant was really under par, not what you would expect from a 5 star hotel.
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Van Nguyen - Executive Assistant pada tanggal 16 Feb 2024
Dear YuJung,Thank you for letting us know about your feedback for the recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and we made sure to forward your comments to our Executive Chef and Kitchen team to work on and improve our menu in order to deliver the best cuisine experience to our valued guests.Warmest regards,

10/10 Sangat Bagus

Nanaho

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Van Nguyen - Executive Assistant pada tanggal 16 Feb 2024
Dear Nanaho,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,

10/10 Sangat Bagus

Travel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari Van Nguyen - Executive Assistant pada tanggal 8 Feb 2024
Dear Travel,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,

10/10 Sangat Bagus

Thibault

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Van Nguyen - Executive Assistant pada tanggal 5 Feb 2024
Dear Thibault,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,Van NguyenExecutive Assistant

6/10 Cukup Baik

PETER

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Janice

Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Van Nguyen - Executive Assistant pada tanggal 16 Feb 2024
Dear Janice,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Januari 2024

6/10 Cukup Baik

masanori

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
西湖の湖畔にあり、散歩も出来て静かに休暇を過ごすには最高です。ベトナム訛りの英語が聞き取りづらいのと、旧市街まではタクシーで往復が必要です。
Menginap 2 malam pada bulan Januari 2024

8/10 Bagus

??

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
スタッフの方々と何処で会っても笑顔で接してくれたので、とっても心地良く過ごす事ができました。きめ細かい気配りのお陰で、早朝の帰国もスムーズにできました。
Menginap 4 malam pada bulan Desember 2023

10/10 Sangat Bagus

seoyeong

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
대가족여행에 최고!
룸도 넘 좋았고 실내 수영장도 정말 만족했습니다. 이틀 묵었는데 이튿날은 온수기가 고장났는지 수영장 온도가 낮았는데 그래도 실내라 춥지 않게 놀 수 있었어요. 튜브 바람 넣는 기계가 없는건 아쉬웠어요 ~ 아이들 튜브 입으로 불어서 썼네요.. 조식도 맛있고 전체적으로 정말 만족한 호텔입니다!
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

SUNHEE

Menginap 4 malam pada bulan Desember 2023

10/10 Sangat Bagus

Tommaso

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 10 malam pada bulan Desember 2023

10/10 Sangat Bagus

William

Disukai: Kebersihan, staf & layanan
Fantastic place to stay.
Menginap 4 malam pada bulan Desember 2023

10/10 Sangat Bagus

William

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This place is absolutely spectacular. We stayed here for three nights. The morning buffet was to die for. After a day walking around in Hanoi you will appreciate how quiet it is on the lake. Staff couldn't do enough for us… Highly recommend staying here.
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Perfect
The room is very clean, the food is delicious and it's perfect for seeing the sunset
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Marco

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Ottima posizione, suggerisco le villette sull’ acqua. Personale gentile ed efficiente. Lo raccomando
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

ATSUMI

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
市街地はバイク、車が行き交っているハノイですが、一歩ホテルに入ると高級でゆったりした時間が流れていました。
Menginap 4 malam pada bulan Desember 2023

2/10 Sangat Buruk

Tadashi

Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Van Nguyen - Executive Assistant pada tanggal 16 Feb 2024
Dear Tadashi,Thank you for telling us about your recent stay. We are sincerely sorry that we were not able to meet the expectation you had of InterContinental hotels.If you do not mind, please kindly share more details with us - we are eager to learn about your experience and what to improve in order to deliver better stays to our valued guests.Warmest regards,

10/10 Sangat Bagus

MATHEW

Menginap 4 malam pada bulan Desember 2023

10/10 Sangat Bagus

JEONGHYUN

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
직원들이 너무 친절하구 건물이 깔끔합니다 조식도 맛있습니다!!! 무조건 강추
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Leslie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Candy

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Vikram

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 7 malam pada bulan Desember 2023

6/10 Cukup Baik

Peter

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Van Nguyen - Executive Assistant pada tanggal 22 Des 2023
Dear Peter,Thank you for telling us about your recent stay. If you don't mind, we'd love to discuss your experience in more detail. Customer satisfaction is our No. 1 priority here at InterContinental Hanoi Westlake, and we'd love another opportunity to wow you.Warmest regards,

8/10 Bagus

manbeu

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good value with an excellent Breakfast. The quiet area away from the Old Quarter and yet within 10min drive was one of the main reasons for chosing this Hotel. The Hotel could do with a little rennovation but overall loved our stay here and have no qualms about staying here again. Staff was amazing from the moment we arrived to when we left and can't ask for more from them.
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Taku

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti

10/10 Sangat Bagus

Tien

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

yoonryung

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

CHIE

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
スタッフも丁寧で部屋もレストランも綺麗でした。夕食もついていてとても良い滞在になりました。
Menginap 3 malam pada bulan November 2023

10/10 Sangat Bagus

KUMI

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
眺め、接客、美しさどれをとっても素晴らしく、ブュッフェも豊富で大満足。スタッフの気配りに感謝の気持ちでいっぱいです。
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

BP

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Hyun Shik

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Heejin

Menginap 1 malam pada bulan November 2023
Tanggapan dari "Warmest regards, Van Nguyen Executive Assistant" pada tanggal 10 Nov 2023
Dear Heejin,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards

10/10 Sangat Bagus

BYEONGMIN

Menginap 9 malam pada bulan Oktober 2023
Tanggapan dari Van Nguyen - Executive Assistant pada tanggal 9 Nov 2023
Byeongmin 님께,멋진 리뷰에 정말 감사드립니다! 피드백에 진심으로 감사드리며, 즐거운 숙박을 보내신 것에 저희도 기분이 좋습니다. 다시 뵙기를 희망합니다.감사합니다,