Hotel Premier Inn di Hartlepool

"There was no internet in the entire hotel & no idea when it was going to be repaired. The rooms do not have safes. No washcloths either. Bathroom needs some deeper cleaning but nice shower."

"Staff were amazing on reception and a shout out to the male manager(?) next door at Beefeater! Excellent service! Room was sufficient for our needs the only thing that would be great would be a smart tv in the room!"

"The staff were amazing at this hotel—it is a basic hotel with a nice continental breakfast and a few hot items in the morning. it’s reasonably priced. we arrived in Darlington and unexpectedly, our other hotel did not work out. We had no hotel and were panicked! We were so glad that this hotel still had vacancy and was even able to accommodate the bed type that we wanted. The staff went out of their way to give us directions, help us find a good restaurant and feel very comfortable. This chain...

"Our stay was somewhat disappointing. The bed was too small for two people and not long enough, making it uncomfortable to sleep. We were assigned a disabled-access room, and unfortunately, the bathroom and toilet had a noticeable smell of urine. Breakfast was adequate but limited in variety. The poached eggs were undercooked, and the bacon was not crispy. I also observed that some wait staff handled food without gloves — for example, placing croissants in baskets or touching bread directly...