2/10 Sangat Buruk
william
Bepergian bersama teman
27 Jan 2026
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
First off we were never informed that the hotel was in construction.
Some of the hotel staff were rude and made us feel bothersome.
The “pool” although it was an infinity pool and had a beautiful. Ore was wide enough for 3 people to go across the width of the pool.
They did not warn us about the ragae buses that just drop you off anywhere they wanted to. Therefore we had to walk more than half a mile to go back in opposite direction to get to our restaurant which we were 45 minutes late for. They should have their own hotel buses that take guests where they need to go.
Since they were still in construction electric had to be shut off couple times at 10:00 pm and when asked why isn’t the work being done when guests are not in their rooms there was no response.
The bar outside by the small infinity pool was still being constructed so there was no bar and they were cutting marble out there while we were by the pool so the dust from the marble was getting every where.
There was one small dining area which closed at 8 pm and even though you could order food from the bar until 839 you couldn’t sit at the bar and eat.
Sunday you wake up and want mimosas poolside….they can out of prosecco Sunday AND Monday!!! How do you run out of a major component of drinking on vacation?!
I would never ever recommend this hotel to any one and I truly think we are owed a full refund for such an awful stay. We were at h2ocean club 2 years ago and it was wonderful.
william
Menginap 5 malam pada bulan Januari 2026
