Hidalgo hotel guide. El Cid hotel in Hidalgo, Quintana Roo

"The rooms were kept nice and cold and very well cleaned. They would come in a restock the fridges and clean the rooms daily. The staff on the property was very nice, fun and helpful!! The buffet was also full of delicious foods and also had 3 other fancy restaurants at resort. Would recommend 1000%"

"The room was very clean, and their 24/7 room service was phenomenal."

"Clean room, family friendly atmosphere. Room could have more storage for a family of four. Also there were very few power outlets for charging devices. Staff was mostly good, but a few were rude - especially at one of the restaurants- Agra. Also front desk and check out staff were pushy with pitches for either time share presentation or paid vouchers for future stays."

"It’s good resort"

"The hotel was very clean, it wasn't overly crowded, and the staff were very friendly. The food was not good. It didn't make us sick, but it was a let down most of the time. There was one day when we were served hamburgers that were still raw in the middle. We also experienced very long wait times a few nights. One evening we had to wait two hours to get a table, and then it took another two hours to get through our meal. There was also a scheduling snafu on the part of the spa that was annoying. At check in, we took advantage of a deal on a couples massage and the front desk secured an appointment for us. When we went to the spa to check in for our appointment, we were informed that they had made a mistake on the booking and asked us to move our appointment. We had other plans and couldn't move it so we opted to cancel. At first the spa employee tried to tell us that it wasn't possible to cancel, so we had to push back and ask for a manager. Ultimately we were refunded the money. We would stay here again, but not before looking at other places first - and we wouldn't eat the hamburgers again."

"The bartender, Nicolas, was fantastic."

"Excellent place "

"yes"

"Room was clean and spacious, staff friendly, pools had plenty of shaded lounge chairs. Cons: restaurant food was mediocre, hallways were tired and a bit dirty, "