4/10 Buruk
Amanda
Bepergian bersama keluarga dan anak
2 Agu 2025
Disukai: Kebersihan
Tidak Disukai: Fasilitas
I recently stayed at the Lotus Hotel at Diamond Head, and the experience didn’t meet expectations. Hidden amenity and parking fees added $270 to my three-day stay, which felt misleading. The hotel has only one elevator for multiple floors, making it inconvenient to come and go.
The room advertised a complimentary bottle of wine, but I received two cans of hard seltzer instead. Another “amenity” was a free glass of wine from the hotel’s restaurant, but the restaurant was understaffed. Despite two bartenders chatting at an empty bar, we were told to wait for a hostess. A couple ahead of us was told the same thing, and now we were all just standing there waiting. After 10 minutes, we left. It felt more like a hassle than a perk.
Borrowed beach chairs had broken straps, and the foot wash station was plagued with mosquitoes, making it unusable.
On the positive side, the front desk staff were kind, the room was clean, and the welcome oshibori was a nice touch. However, these small details didn’t make up for the extra fees and overall lack of value. The hotel has potential but needs serious attention to service culture, staffing, and transparency about charges.
Amanda
Menginap 3 malam pada bulan Juli 2025
