Hurghada hotel guide. Orascom hotel in Hurghada, Red Sea Governorate

"Amazing staff amd great facilities"

"The resort was very calm, very friendly staff"

"The room as very clean and the staff was wonderful! "

"Customer service is terrible. Tried to get in contact with resort multiple times before our stay with no response. Front desk staff are extremely monotone and seem like they do not want to help in any way "

"Any room backing on to Sheraton road is way too loud. Don't expect sleep. Definitely not a 5 star hotel. Only really has 2 restaurants outside the main restaurant. 1 is extra price the other is vegetarian only. Some staff are super friendly and helpful some bar staff and reception make you feel like you are an inconvenience. Don't think we will be going back"

" Merveilleuses vacances au bord de la mer Rouge Nous avons passé, mon épouse et moi, un séjour exceptionnel dans cet hôtel. Tout était parfait du début à la fin. L’établissement est magnifique, les chambres sont spacieuses, très confortables et disposent même d’une petite cour intérieure bien protégée, idéale lorsqu’il y a du vent. Le personnel est remarquable : toujours souriant, attentionné et soucieux du bien-être des clients. Un grand merci à Monsieur Pappu pour la qualité du restaurant : la cuisine est excellente et nous avons dîné avec plaisir chaque soir. Mention spéciale également à Monsieur Maher Sadek pour l’organisation d’une superbe surprise à l’occasion de nos 30 ans de mariage — un moment inoubliable. La plage est très grande, avec des espaces bien aménagés et suffisamment espacés pour se sentir à l’aise. Les amateurs de plongée seront ravis : un magnifique spot avec un jardin de corail se trouve à proximité. Félicitations aussi à Ahmed Nagy pour la gestion irréprochable de cet hôtel. Nous recommandons cet établissement à 100 % et espérons revenir bientôt"

"The hotel was spotlessly clean, private beach was beautiful. Staff in the whole were very good, polite and helpful. My only criticism were I did see one bar staff mocking a customer, and the pool attendants did nothing about people leaving towels on loungers for hours, despite mentioning in the hotel rules that unattended towels would be removed. One day at the adult pool we were told we couldn’t have a parasol because they were all being used, but 5 of them were with unattended towels for people should didn’t return for over an hour. Food is not labelled for allergens. This meant asking the staff every time, who were helpful but at times unsure and when asked if something had milk in a response was “maybe”. They did offer to cook something fresh but this isn’t what you pay for all inclusive for. Choice is expected. Otherwise the hotel was beautiful and guests were well catered for with activities, food and drink"

"We really enjoyed our stay at the Boutique hotel, so much so we booked another week whilst we were there and we have booked to come back in April. We had only been at the hotel for 2 days and we were upgraded to a sea view room. The staff are so friendly it is like staying with family and the hotel is in the perfect spot to enjoy all the bars,restaurants and shops of the marina. The beach is 20 seconds away and is clean and tidy. We would give this hotel 10/10 and we will be back many times in the future "

"States to be all inclusive. But it was not. I had to pay £400 in total for food drinks and any “all Inclusive spa treatments”"