Hotel Highgate di Irvington

"Room was small even when we upgraded to the executive. Also expensive and aged. The bathroom fixtures and TV were particularly dated. The ‘free’ breakfast wasn’t really a free breakfast but instead a bagel and a cup of coffee. I paid a lot for this stay and was very disappointed."

"Park Lane has always been an excellent stay right across the street from Central Park."

"Wifi is not working good, elevator right wing only one working so people have to que long time"

"Two problems - 1. Check-in was VERY slow. It took the front desk staff 20 minutes to check in each guest. There ALWAYS seemed to be a problem. 2. There is a $40/night resort fee that was not included in the Expedia price and was not properly disclosed. It changed the hotel from a less expensive option to a more expensive one. I would've stayed elsewhere., Also - my room was small noisy and I couldn't make it dark due to a window in the bathroom. There was no desk. My friend's room was...

"It’s looks really regal and all the gold accents were so nice to see around. The staff were all amazing like Jose, Edmond, and Saleem. They were so helpful when it came to parking and even getting my luggage (it was a lot) up to my floor. The only thing that was frustrating was the restaurant because even though it’s inside the hotel, I didn’t know we had to reserve a seat (which is understandable) but as a guest I just thought we could just go whenever it was available."

"Website touted free breakfast as “a rarity” in NYC. At check in we were provided a card for free coffee and a pastry from the coffee stand in lobby. Coffee stand staff said we could only have coffee. Website shd be corrected to accurately represent that you only get a cup of coffee for breakfast. Bathtub needed replacement or scrubbing. Bed linen was very crisp and clean. Thank you! But not enough to keep one warm at night."

"Property was conveniently located to Times Square, subway, etc. but property/room was simply adequate. Furnishings were badly in need of refurbishing or replacement. Room had only one light which was the main overhead light. There was a very weak bedside lamp that was barely hanging on to the fixture. Dresser and desk were pretty scarred and banged up. The black out blinds behind the window sheers had no mechanism for raising and lowering so they hand to be rolled up by hand and rested on...

"Everything was wonderful including staff, location and accommodations."