Dear Justo,It is wonderful to hear that you found everything to be "amazingly awesome" during your stay at Villas HM Paraíso del Mar. There is nothing more gratifying than knowing our guests have had a wonderful experience. Your satisfaction is our top priority and your words of appreciation motivate us to continue providing excellent service.We hope to have the pleasure of welcoming you back in the near future. Best regards, Guest experience managerVillas HM Paraíso del Mar

Estimada Ana Lourdes, nos alegra leer que el hotel es lindo para usted; lamentamos que su experiencia no fuera la mejor en las playas punta mosquito y punta cocos. En cuanto a las plantas marinas, entendemos que puede ser un poco desagradable y arruina la estética del lugar, sin embargo la isla pertenece a la zona protegida YUM BALAM, por lo que está prohibido removerlo, el hotel se apega a la NOM-059-SEMARNAT-2010 sobre conservación de la vegetación de duna costera como parte de las obligaciones establecidas para que de esta forma se logre proteger y conservar la arena del frente de playa.Agradecemos profundamente sus comentarios y sobre todo, su calificación.Saludos Cordiales

Estimado Gerardo:Estamos muy contentos de saber que su estadía en Villas HM Paraíso del Mar fue excelente.Esperamos darle la bienvenida en su próxima visita.Saludos cordiales

Dear Dennis, Thank you for your kind words! We're thrilled to hear that you enjoyed our lovely beach just a stone's throw away from your room. Our staff always strive to provide attentive service to ensure our guests have a wonderful stay. We look forward to welcoming you back in the future!

Dear Tor, Thank you for your kind words! We're thrilled to hear that you enjoyed our lovely beach just a stone's throw away from your room. Our staff always strive to provide attentive service to ensure our guests have a wonderful stay. We look forward to welcoming you back in the future!

Estimada Carmen:Nos alegra enormemente saber que tuvo una experiencia relajante en nuestro establecimiento, Villas HM Paraíso del Mar. Es un gran placer leer que nuestro servicio y la atención de nuestros meseros en la playa cumplió con sus expectativas. Sus palabras de apreciación nos motivan a continuar trabajando para brindar la mejor experiencia a nuestros huéspedes.Esperamos tener el placer de recibirle de nuevo en un futuro próximo.Saludos cordiales.

Estimado César:Nos alegra mucho saber que encontró nuestra atención a la llegada excelente. En cuanto a su comentario sobre la ubicación de la habitación, lamentamos sinceramente cualquier inconveniente que esto pueda haber causado. Nos esforzamos por garantizar la comodidad de todos nuestros huéspedes y valoramos sus comentarios que nos ayudan a mejorar.Gracias por compartir su experiencia con nosotros. Esperamos tener la oportunidad de darle la bienvenida nuevamente en Villas HM Paraíso del Mar.

Dear Roi,Your positive comments about your recent stay at Villas HM Paraíso del Mar are sincerely appreciated. It's heartening to know you enjoyed our well-appointed rooms, delicious breakfast, and prime location.Our team genuinely strives to deliver excellent service, and your words are a testament to their efforts. However, we regret to hear about your dissatisfaction with the shower. Your comfort is our top priority, and we're sorry to learn this aspect of your stay fell short.Your recommendation means a lot to us and we look forward to welcoming you back in the future. Villas HM Paraíso del Mar

Dear Guest,We are truly glad to learn that you appreciated the comfortable shade our property offers and its proximity to the beach. It's heartening to hear that our efforts in maintaining the property have not gone unnoticed and that you found the location ideal.We understand your point about the signing of food and drink items and we apologize if this caused any inconvenience. Our main goal is to ensure all our guests have a hassle-free and enjoyable stay. We appreciate your understanding that this practice is for tracking purposes and to ensure the best possible service.Your recommendation is highly valued and we look forward to the opportunity to welcome you back to Villas HM Paraíso del Mar in the future.Best regards,Guest experience managerVillas HM Paraíso del Mar

Dear Guest,Your kind comment about our property truly made our day! It's fantastic to hear that you enjoyed your stay at Villas HM Paraíso del Mar. Maintaining our property to the highest standards for guests like you is always our top priority. Once more, thank you for sharing your experience. We cordially invite you to visit us again in the future.Best regards,Guest experience managerVillas HM Paraíso del Mar

Dear Nathalie, What a delight it was to read your glowing review! We can't help but smile knowing that you and your teenage daughter had such an amazing time during your stay with us. Creating unforgettable experiences is what we strive for, and it brings us immense joy to know that we exceeded your expectations in every wayYour eagerness to return with the rest of your family warms our hearts, and we can't wait to welcome you all back with open arms. In the meantime, if there's anything we can do to make your next stay even more memorable, please don't hesitate to reach out.Warm regards, Jaki Vidal Front desk

Estimado/a Erminio:¡Nos alegra mucho saber que tu experiencia en nuestro hotel fue positiva! Agradecemos sinceramente tu calificación y el tiempo que te tomaste para hacerlo. Nuestro equipo trabaja arduamente para brindar un servicio excepcional, y calificaciones como la tuya nos motivan a seguir mejorando.Gracias por elegirnos y esperamos verte nuevamente en tu próxima visita. ¡Te deseamos lo mejor!

Dear Marc, it was a real pleasure to have you here with us. We express deep gratitude for you valuabe comment. We work hard every day to keep provide a good service. Thank you for visiting us, we hope to see you again.

Greetings Mr. TimothyWe apologies for the waiting time of the room, as we mentioned rooms are ready until 3 pm, the delay was becuase we were at full capacity. But agian our apologies for the extra waiting time. We understand about the ecotax, but it is a state tax that is not mentioned in any booking website. And regarding the pool it was because of a general water problem of the island, which kept us from mantaining it in optimal conditions. We hope to have you back at our hotel someday and offer you a better service.Kind regards.

Dear Chelsea, we are very happy to hear that you had a wonderful time at our hotel, it was a real pleasure to have you here with us. We express deep gratitude for you valuabe comment. We work hard every day to keep provide a good service and to keep our hotel as beautiful as possible. One agian thank you for visiting us, we hope to see you soon agian.Kind regards.

Dear Gisela,Thank you very much for your feedback, we are happy that you enjoyd your stay with us. We work very hard every day to give an excellent service. We hope to see you soon again.Kind rergards

Dear Brigitte:We are very sorry to hear about your experience at our hotel. We strive to provide exceptional service to all our guests and clearly did not meet your expectations on this occasion. We sincerely apologize for the dripping you experienced with your shower. We are taking immediate steps to address these issues and ensure they do not occur again. We are saddened to know that you had to change rooms and that you did not allow us to support you in moving them. We understand that you felt you did not receive value for money however you were compensated monetarily for the dripping shower. Once again, we sincerely regret that your experience was not positive for you. We appreciate your patience and understanding. We are committed to improving our services and welcome your feedback as it helps us identify areas where we can improve.Regards.

Dear Miss RebeccaThank you very much for you valious feedback. We are so happy you enjoyed your time at hotel with us, we work very hard to always give an excellent service. Your feedback is very appreciated and we will take note, once again we thank you for your contribution.Kind regards Villas Paraiso del mar.

Querida Karina,Mucha gracias por dejar su cometario para nuestro hotel, le agradecemos toda la información que nos proporciona y de esta manera podemos mejorar a cuanto nuestro servicio.Respecto a las habitaciones entendemos que nos le pudimos asignar una más de su agrado debido a que el hotel estaba al 100 de capacidad sino con todo gusto podríamos haberla cambiado de habitación. De nuevo gracias por su opinión y esperemos que vuelva algún dia.Saludos cordiales.

Querida Claudia,Muchas gracias por su cometario, le agradecemos sus palabras y nos alegra muchísimo que se la haya pasado muy bien en su estancia con nosotros. Esperemos nos vuelva a visitar pronto.Saludos,

Dear Nea,Thank you very much for your comment, your comment is very valuable to us. We are happy you had a very good time at our hotel. We hope to keep up the good work so guest can keep enjoying our hotel. We hope we can see you soon again.Kind regards.

Dear Mr. AndrewWe are thank you for your visit and your feedback. We are so sorry that we couldnt of done more for your room. unfortountley we were at full capacity and were unable to give you a new room. The room needed of a deeper maintance process. This is why we couldnt do anything at the moment. Our most sencire apologies.Kind regards.

We are glad to know about the wonderful and pleasant experience on the island during and your stay with us. We hope to see you soon again!

Lamentamos escuchar que tu experiencia no cumplió con tus expectativas. Agradecemos tus comentarios y los tomaremos en cuenta para mejorar nuestro servicio. Nos esforzamos por ofrecer una variedad de opciones y un servicio eficiente, y sentimos no haberlo logrado en esta ocasión. Si decides darnos otra oportunidad, nos encantaría demostrarte los cambios positivos basados en sugerencias como la tuya

Roberto, muchas gracias por calificarnos; esperamos verte pronto nuevamente de visita!

Lamentamos profundamente que no hayamos podido cumplir con tus solicitudes y preferencias a pesar de haberlas realizado con antelación. Entendemos la importancia de estos detalles en la experiencia de nuestros huéspedes y nos disculpamos sinceramente por cualquier inconveniente causado. Apreciamos que nos hayas informado sobre esta situación y te aseguramos que estamos revisando nuestros procesos para asegurar que esto no vuelva a suceder. Si hay algo más que podamos hacer, por favor, no dudes en contactarnos.

Elias,Muchas gracias por tu rating, le agrademos la confianza en nuestro hotel y esperamos verlo pronto de nuevo.Saludos cordiales

Dear guest,We sincerely appreciate his comments and deeply regret that his experience at Villas HM Palapas del Mar did not meet his expectations.First of all, we are pleased to know that our staff was very helpful during your stay. Our team constantly strives to provide exceptional service and personalized attention to all of our guests.However, we are saddened to hear that the pool did not meet your standards. We take the cleanliness and maintenance of our facilities, especially the pool, very seriously. We are sorry that you found the pool in unsatisfactory condition. We appreciate your feedback and are committed to investigating and addressing this issue immediately.Again, we thank you for sharing your comments with us. We value your opinion and hope to have the opportunity to welcome you again in the future to demonstrate our dedication to excellence.

Buen día Rafael. ¡Agradecemos mucho tus comentarios y su preferencia al elegir nuestro hotel en dos ocasiones! Nos alegra saber que disfrutaste de una estancia agradable durante 7 noches. Valoramos tus elogios al servicio en el restaurante, la limpieza de las habitaciones y la excelente atención del personal.En cuanto al sargazo en la playa, lamentamos que no haya cumplido con tus expectativas. Tomamos en serio tus comentarios y los compartiremos con nuestro departamento de mantenimiento para que tomen nota y trabajen en mantener la playa limpia. Apreciamos tu recomendación amplia y esperamos verte nuevamente en el futuro. ¡Gracias por elegirnos!

Thank you very much for you valuation, we are so greatful.

¡Nos alegra enormemente escuchar que tu estancia en Villas HM Paraíso del Mar fue tan placentera! Agradecemos tus amables palabras hacia nuestro personal y nos complace que la comida haya sido de tu agrado. Te esperamos con los brazos abiertos para tu próxima visita. ¡Gracias por recomendarnos!

Dear Mr. Rami,Thank you very much for your feedback, with every comment you help us to improve our services. We are happy that you enjoyed your stay with unless despite the other incidents that you had. We will take note and improve our services so we can do better. We hope you visit us soon again.Kind regards.

Buenos días Lourdes Yael: Te agracecemos el tiempo que te tomaste para evaluarnos, te esperamos en tu próxima visita con los brazos extendidos.

Buen día Saul, nuestro equipo de trabajadores siempre están a la vanguardia de mantener limpias nuestras áreas, gracias por hacernos llegar tu comentario para seguir mejorando y darte una estancia acogedora en tu próxima visita. Te esperamos con los brazos abiertos.

Estimada Carla, que gusto saber que nuestro hotel ha sido de tu agrado. Muchas gracias por este gran comentario. De las calles, lastimosamente las lluvias nos impiden mantenerlas en un estado impecable, aun así, hacemos nuestro mejor esfuerzo en mantener la entrada de nuestro hotel lo más presentable posible. Esperamos regreses pronto y disfrutes de la isla nuevamente.

Hola Sofia Estamos encantado de haber reservado con nosotros y saber que tuvo una amena estancia. Esperamos tenerle pronto de vuelta.

Dear Kerl We are glad to know about the wonderful and pleasant experience on the island during and your stay with us, this is fundamental for our growth in our services. We are waiting for you at home for your next vacation.

WE THANK YOU THAT YOU LIKED YOUR STAY AT THE HOTEL. WE HOPE TO SEE YOU SOON ON YOUR NEXT VISIT.

Hola Lucia:Apreciamos su opinión y su preferencia. Nos complace saber que le gustó la ubicación frente al mar y la cercanía al centro. Sentimos que haya tenido que depender del carrito para moverse. Le agradecemos su visita y su confianza.

We greatly appreciate your comments and we are very pleased to hear that everything about your stay was perfect. We hope to have you back soon!

Dear David:Thank you for sharing your experience with us. We are glad to hear that you enjoyed your stay on our island, despite the adverse weather conditions. Our staff strives to provide the best possible service to our guests, even in difficult situations. We appreciate your understanding and your kindness. We hope to see you again soon on our paradise island.Sincerely, HM front Desk Team

Hola Carlos,Agradecemos mucho tu preferencia y tus comentarios. Nos da mucho gusto hayas pasado una estancia agradable y nuestro servicio haya sido útil. Te esperamos pronto.Saludos.

Hello Andrew! Thank you so much for taking the time to share your experience at our hotel. We are glad to hear that you enjoyed your stay and that our staff was able to make you feel welcome and cared for. Thank you for recommending our hotel to your friends! We look forward to welcoming you back in the future - have a great day!

Hola Dave, nos encanta que tu estancia haya cumplido tus expectativas. Te esperamos pronto para seguir alegrándote tus vacaciones.

Hola Jonathan, nos podrías proporcionar detalladamente tu experiencia en el hotel.

Hello Scott, We appreciate your preference and we will take your comments into account to improve our guest service. Greetings.

¡Hola! Gracias por compartir su experiencia en nuestro hotel. Nos alegra saber que disfrutó de nuestras instalaciones y actividades. Lamentamos que el servicio no haya sido excepcional durante su estancia. Agradecemos sus comentarios sobre la falta de atención en la piscina y la playa, y sobre el lunch box que no se entregó. Tomaremos medidas para mejorar en estos aspectos y asegurarnos de que nuestros huéspedes reciban un servicio de calidad en todo momento. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro.

Hola Omar, lamentamos mucho que el buffet no haya cumplido sus expectativas. Tomaremos en cuenta sus comentarios y mejoraremos para que en su próxima visita el hotel cumpla con sus expectativas.

Hola Dennis! Lamentamos mucho que el hotel no haya cumplido sus expectativas. Nos gustaría leer sus comentarios para así poder saber en qué áeras mejorar