"Attitude was a real deal breaker for us. After arriving to our room we discovered the lights were out for 3/4 of the room - particularly troublesome for the bathroom. Went to front desk and waited about 20 min for someone to come and check out what we assumed to be a fuse issue. Another 20 min and problem is not resolved. Go to the desk to get an update and Miss Attitude is very sassy despite the patience and respect we afforded her. We had been on the beach all day and wanted to shower and head out for an anniversary dinner. Suggested maybe we could relocate to a new room… She was resistant to the idea and we went back to the room to wait longer. Meanwhile I had dropped ice on the floor and used a washcloth to clean it up and the floor was filthy! Imagine if I had lights to actually see… 15 min pass and a much nicer staff member came & gave us the code to a new room. The new room was newly renovated and a much better, cleaner accommodation. Wondering if bc we booked thru Expedia we were given a tired, old room bc the resort was very quiet and you would think they’d want to impress guests by assigning the newer rooms. Unfortunately the lack of professionalism by the front desk and the filthy floor in the first unit will deter us from visiting this resort in the future. Plenty of nearby choices"
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