Search Hotels Near Jervaulx Abbey, Ripon

"We were hesitant to book over a weekend but were assured by the 11pm closing time that it wouldn't be too much of an issue; that wasn't the case. When we checked into the 'cosy country pub' we soon learned that the closing times listed online were not correct. We were told we were to pay when we check out, and were shown up to our room. At first the room seemed fine, if a little warm. First problem, the window didn't open. There was an inner double glazed unit which did open, but an outer sash window which didn't. The space between the two windows was THICK with mould, it clearly hadn't been cleaned in months. We soon discovered that the floor was filthy and the toilet seat was both loose, and clearly didn't fit (potentially dangerous). Despite this, we tried to make the most of it. To be fair the food and drinks we had were decent, can't fault that. Our room must have been directly above one of the speakers, I see other reviews describing a quiet stay but that is NOT our experience. Music was thumping until 12 on the Friday night, and 1:30 on the Saturday night. Not ideal in an already hot and stuffy room. Then came checking out. No staff anywhere, we called the pub, no use. We called the number provided by Expedia. No answer. We tried the emergency contact number provided in the room, who informed us she hasn't worked there for months. After 2 hours we got hold of the manager, who informed us payment is taken automatically when we check out. Honestly, can't recommend."

"Lovely breakfast. Very attentive and friendly staff. Pet friendly and clean. "

"Very great experience"

"Terrible all round experience. Greene King should be ashamed"

"Incredible area, incredible staff"

"Room was in good condition however it was a disabled room that was not advised on booking. There was an intermittent unpleasant smell coming from the bathroom. Seeing the disabled room I immediately requested a room change but here was not much enthusiasm as we had a 2 night stay and was told the hotel was full the following night so not much they could do and on the first night there were currently no other made up rooms. Overall the staff at the bar and in the restaurant and around the hotel were very good however breakfast on Sunday morning left a lot to be desired in terms of service as anything cooked took an age to arrive and my wife after at least half an hour gave up on hers but it did arrive as we were leaving! The grounds and facilities are excellent. On departure I was clear to my complaint on the room, I was offered a token without any any investigation and offered access to speak with the deputy manager. I declined both and hoped it would have been dealt with differently as my point was not financial and being fobbed off with £50 and having to request the manager did not feel right. My intention was to convey disappointment with the room in the hope of investigation and recognition to a problem with some assurance it would not remain an issue for others. I left feeling no one really cared! "