Hotel dekat Ka'bah

"Upon arrival, we were informed that our reservation was not recorded on their system despite presenting physical evidence. I was in state of Ihram and remained composed to proceed with our Umrah. Upon arrival approximately four hours later, no confirmation of our reservation was received. We contacted Expedia who subsequently sent an email to the manager. We finally arrived at our room around 5:30 pm. Awful experience which ruined it for entire stay at the hotel. Will never be staying here...

"Well maintained and staff was very and accommodating. Thanks to them all and especially housekeeping supervisor named Adel"

"Clean"

"Room was spotless and luxurious but may need a little bit of update in the near future. Staff was great and extremely helpful. "

"Housekeeper expecting tips like crazy"

"The good thing of this hotel is the location very close to Al Haram and very nice & comfort room with best view to Al Haram. Unfortunately, we have to say that we are very disappointed to the reception staff and concierge staffs that under our expectation as the famous 5 star hotel background, reception staff they do not speak english (difficult to communicate) and seems not professional, the concierge staff not helpful as required and tend to ignore the guest. Improvement on staff will make...

"Good location. Spacious rooms "

"The best hotel. The only downside is the hill you have to walk up every time you go to the Haram. "

"I want my money back very bad experience "

"We reserved 2 queen bedroom with city view and when we got there they had a king bed room with wrong view and we had to upgrade for a 2 queen with view which I think was very shady. We paid and reversed for transportation to the train station and they tried to charge us again even though we already paid. The hotel is good and we have stayed there before but I think they are adopting shady business practices."

"The hotel is very conveniently located to access the haram, just have to cross the road. I was very impressed from check in to check out, all the staff are very helpful and friendly throughout. The lifts at this hotel are absolutely awesome, never a long wait for a lift at any time. The view from our room out to the haram from the 8th floor was great. Rooms aren’t big but well equipped and fairly modern, showers are great. Highly recommend this hotel."

"Everything is good 😊"

"We like it "

"Hotel ini mempunyai jalan belakang untuk akses langsung ke masjid alharam, juga memiliki area yang cukup luas untuk melayani sarapan tamu hotel. Staff yang ramah juga proses check in yang cepat. Kekurangannya hanya kondisi kamar yang tidak terlihat seperti bintang lima"