Hotel dekat Kirkley Hall Zoological Gardens

"For the last 2 times we were checked in by a staff member who was not customer service or caring at all!! Very cold and not willing to help in any way. The first time we had 4 suitcases to take to our room and outside the hotel there was an airport trolley. My husband loaded it and as we passed the desk were told we couldn’t take it to the room. We had planned to bring it straight back down stairs. The second time my husband booked the room for me and didn’t realise it was in his name. She...

"It was a definite 5 star for us."

"Staff were lovely upon arrival. Food in the bar area was fantastic, great portion size and taste."

"Very dated "

"Basic but ideal for a one nighter "

"Really comfortable beds and a lovely breakfast with lots of choice."

"The Gentleman working at reception was so kind, helpful, funny and responsive - plus the room was great and comfortable. "

"Best staff I've ever met in a hotel"

"From checking in to checking out we had no issues staff were friendly and happy to help"

"Everything was wonderful, staff were so attentive. Room was spotless. Food was lovely"

"Everything was great, restaurant was fantastic!"

"Exceptional quality for the price point - I'd expect to pay a lot more for the quality of the accommodation and the outstanding service from the staff. They were attentive, helpful and very friendly and made me feel welcome. Mack (I assume he was the duty manager) went above and beyond and couldn't have been more helpful. What a wonderful place to stay - would highly recommend it. "

"Staff were so friendly and welcoming. Room was very clean and comfortable. The kitchenette was very well equipped with everything you’d need for a short or longer stay. Plenty of secure parking and fabulous breakfast. Would highly recommend this hotel. "

"Always stay here when I work in Newcastle."

"Room was good condition location good, room stinksnof cigerettes bad Tv had no reception fridge was broken Not to happy "

"We stay on a regular basis. Free car park. The beds are rock hard so request a mattress topper. Excellent restaurant and a very easy walk into Jesmond very helpful staff"

"A"

"Comfortable room. Good breakfast (although it would have been nice to have some fish on the menu)"

"Do not stay here, it needs demolishing. If you are desperate for somewhere to sleep consider getting a sleeping bag and sleeping on the streets! It was a walk in, walk out and find another hotel scenario!"