Hotel dekat Belsay Hall

"For the last 2 times we were checked in by a staff member who was not customer service or caring at all!! Very cold and not willing to help in any way. The first time we had 4 suitcases to take to our room and outside the hotel there was an airport trolley. My husband loaded it and as we passed the desk were told we couldn’t take it to the room. We had planned to bring it straight back down stairs. The second time my husband booked the room for me and didn’t realise it was in his name. She...

"It was a definite 5 star for us."

"Very dated "

"Basic but ideal for a one nighter "

"Staff were lovely upon arrival. Food in the bar area was fantastic, great portion size and taste."

"Really comfortable beds and a lovely breakfast with lots of choice."

"Room was good condition location good, room stinksnof cigerettes bad Tv had no reception fridge was broken Not to happy "

"The Gentleman working at reception was so kind, helpful, funny and responsive - plus the room was great and comfortable. "

"Fantastic location. Ideal for what we needed but also really rural-feeling and peaceful. We found it quiet and charming. We enjoyed wandering in amongst the old orchard and down through the copse, across the scrubland that forms part of the floodplain of the Tyne. It was good to know there are badgers around although we weren’t lucky enough to see anyway. The dawn chorus was impressive. Very pleasant indeed. Definitely will book again if we’re back in the area. "

"Best staff I've ever met in a hotel"

"Room was clean and comfortable, staff were courteous. We had a problem with the lock on the outside door and struggled to get into the hotel when we returned. There was no one to contact if we had been unable to open the door "

"Such a beautiful hotel in an amazing location. Felt like luxury after a hard day hiking. Superbly helpful staff and a very comfortable room."

"Always stay here when I work in Newcastle."

"Tutto ok, personele accogliente e pulito"

"The cleaner could have been more thorough as there were urine splashes on toilet rim."

"Booked last minute during cycling trip. Staff wentvout of their way to help with luggage and security of my bike. Room had everything and more including stocked fridge and microwave. "