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Ulasan untuk The Knaresborough Inn - The Inn Collection Group

4 out of 5
The Knaresborough Inn - The Inn Collection Group
Bond End, Knaresborough, England

Ulasan

9,2

Luar biasa

Penilaian 10 - Sangat Bagus. 20 dari 31 ulasan" "
Penilaian 8 - Bagus. 9 dari 31 ulasan" "
Penilaian 6 - Cukup Baik. 2 dari 31 ulasan" "
Penilaian 4 - Buruk. 0 dari 31 ulasan" "
Penilaian 2 - Sangat Buruk. 0 dari 31 ulasan" "

9,8/10

Kebersihan

9,0/10

Staf & layanan

8,8/10

Fasilitas

9,8/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Val

Bepergian bersama teman
Disukai: Kebersihan, fasilitas
All
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Guest Experience pada tanggal 7 Mei 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Sangat Bagus

Frances

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This newly-refurbished property was excellent. The staff were very friendly, and the service was great. I would thoroughly recommend staying there.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Guest Experience pada tanggal 7 Mei 2024
Thank you for the review. We would love to welcome you back soon.

10/10 Sangat Bagus

Ian

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly welcome and attentive staff, after we found somewhere to park, easily. (Park around the back) The room was clean and tidy ready for 3 of us. Restaurant and bar was comfortable, food was lovely, (king prawn pizza was👌) To sum it up, when we return to knaresborough we will stay here again.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Experience pada tanggal 23 Apr 2024
We would love to welcome you back soon. Thanks for the feedback.

10/10 Sangat Bagus

John

Bepergian bersama keluarga
Disukai: Fasilitas
Beautiful place. Friendly staff, great service. Couldn’t ask for more. Will definitely return
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Experience pada tanggal 8 Apr 2024
We would love to welcome you back. Thank you for your kind words.

10/10 Sangat Bagus

Brian

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very large room and bathroom. Decor in rooms tasteful Staff very pleasant and helpful
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Guest Experience pada tanggal 26 Mar 2024
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 Sangat Bagus

Jayne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Guest Experience pada tanggal 11 Feb 2024
Thank you for your rating. See you again soon.

10/10 Sangat Bagus

Paul

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Guest Experience pada tanggal 31 Jan 2024
Thank you for your rating. We would love to welcome you back.

8/10 Bagus

Trevor

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Newly Renobetd but Rooms Small
Newly renovated Inn with a great looking pub area but the rooms were small. Bar service was poor and the staff were a bit rude too. Dirty glasses and bottles all over the bar area.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Guest Experience pada tanggal 31 Jan 2024
Thank you for your feedback, I am sad to hear you did not enjoy your experience with us. I will ensure your feedback is passed on to the team. We hope to see you again and give you the customer experience we pride ourselves on.

10/10 Sangat Bagus

Iain

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Location
Very welcoming, comfortable and personable hotel. Food was really good and service with a smile.....
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Guest Experience pada tanggal 21 Des 2023
Thank you for passing on your feedback. We could not be happier that you had a enjoyable stay with us. We hope to see you very soon.

6/10 Cukup Baik

Karen

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Guest Experience pada tanggal 20 Des 2023
Thank you for taking the time to rate us. We hope to see you again soon.

10/10 Sangat Bagus

Lucy

Menginap 2 malam pada bulan November 2023
Tanggapan dari Guest Experience pada tanggal 20 Des 2023
Thank you for taking the time to rate us.

10/10 Sangat Bagus

Mechelle

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovley country pub style restaurant and bar. It was really busy and sevice was quite slow, it felt like there should've been more staff. Several types of wine on the list were not available, but our food was great! The rooms are fresh and clean and beds comfy. Great location for the sights of Knaresborough.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Guest Experience pada tanggal 20 Des 2023
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back.

10/10 Sangat Bagus

Sheila

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property is massively improved since the Inn Collection group took over. WOW, brilliant. Totally refurbished . Everything was brilliant. Excellent meal , great service .
Menginap 1 malam pada bulan November 2023
Tanggapan dari Guest Experience pada tanggal 24 Nov 2023
Thank you for your feedback. We would love to welcome you back soon.

8/10 Bagus

George

Menginap 1 malam pada bulan November 2023
Tanggapan dari Guest Experience pada tanggal 24 Nov 2023
Thank you for your rating.

8/10 Bagus

Arwel

Menginap 2 malam pada bulan November 2023
Tanggapan dari Guest Experience pada tanggal 24 Nov 2023
We appreciate you taking the time to share your rating.

8/10 Bagus

Ian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Knaresborough Inn a good place to stay
Everything about hotel was very good. Disappointed with room allocation, we had booked the last double room in the main building (according to the website) however, we were placed in the annexe which was a short walk from the main building. We questioned why there had been a change without being notified but did not get a reason for this only to be told that the annexe room was the equivalent standard and same price. The room was clean and tidy, however the weather was wet and windy for most of our stay and we had to wrap up and use a brolly when going for meals, etc. Apart from that the staff were very polite and pleasant. Good location with useful transport links so it was not necessary to drive anywhere. I would recommend this hotel to other travellers.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Guest Experience pada tanggal 14 Nov 2023
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

10/10 Sangat Bagus

Craig

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel was beautiful, decor was famtastic, room was excellent and bar / restaurant lovely. Staff friendly and happily answer any questions
Menginap 1 malam pada bulan November 2023
Tanggapan dari Guest Experience pada tanggal 14 Nov 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

10/10 Sangat Bagus

SHELLEY

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Super clean.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Guest Experience pada tanggal 14 Nov 2023
Thank you for your rating. We would love to welcome you back. :)

10/10 Sangat Bagus

Graham

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lovely hotel, great location, excellent food and wonderful staff.
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Guest Experience pada tanggal 24 Okt 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

6/10 Cukup Baik

Brett

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Such a shame
Lovely place, great staff but my room was cold and I was a very noisy environment, freshly decorated room which was very nice but a strong smell of paint, and unfortunately an uncomfortable bed.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Guest Experience pada tanggal 12 Okt 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Sangat Bagus

Joe

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great service.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Guest Experience pada tanggal 28 Sep 2023
Thank you for your rating. See you again soon.

10/10 Sangat Bagus

Rosslyn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great 3 night stay 👌
Hotel just opened after refurbishment and was lovely and comfortable. Room was spacious and very clean as was the public areas. Few niggles with service and the inexperienced team but their efforts were appreciated seeing as it was the hottest weekend of the year and the whole of Knaresborough seemed to have turned out. Food was amazing no complaints there at all. Staff really friendly and so was the clientele especially the dogs, being a dog friendly establishment!! We did have a plumbing noise issue in our room which the manager sorted promptly and had to be moved for the last night when the door didnt lock but the receptionist was on it without no trouble and again the manager, Ian, who was very approachable was very accommodating. Issues like these can happen anywhere but its how they are dealt with matters and we have no complaints there. We will return again as it was one of the best hotels we have stayed in England and is in a beautiful part of the country.
Menginap 3 malam pada bulan September 2023
Tanggapan dari Guest Experience pada tanggal 28 Sep 2023
Thank you so much for sharing your feedback. We would love to welcome you back soon.

8/10 Bagus

Clare

Menginap 2 malam pada bulan September 2023
Tanggapan dari Guest Experience pada tanggal 28 Sep 2023
Thank you for your rating. We hope to see you again soon.