Search Hotels in Hoi An Ancient Town, Da Nang

"We stayed at Naman Retreat with high expectations, and while there are some strong positives, there are also several areas that need serious improvement. On the positive side, the villa is very spacious, with large rooms and excellent air conditioning, which made the stay comfortable. The pool is big and enjoyable, and the beach is beautiful and peaceful. The hotel itself is quiet, making it a good place to relax. The spa is fantastic and definitely one of the highlights. Most importantly, all the staff were very friendly and genuinely willing to help. However, there were consistent issues that affected the overall experience. Housekeeping was below average—cleaning was inconsistent, and basic items like towels and water were often not replenished. Maintenance is clearly lacking, with several problems during our stay, including a clogged toilet, a pool malfunction, and drapes falling off. While these issues were eventually fixed, it’s frustrating to have to repeatedly call for things that should already be in good condition. Additionally, the blackout curtains are ineffective, as they do not block direct sunlight. The overall state of maintenance extends beyond the rooms. The walkways around the property are in poor condition and pose a serious safety hazard, with damaged and uneven wooden planks that feel unsafe to walk on. This is something that urgently needs attention. The food was another major disappointment. It was well below average in quality, with small portion"

"Room was lovely, hotel was very clean, food was nice and staff were extremely friendly and helpful"

"We would stay here again! The rooftop pool was amazing and such a lovely respite. We also enjoyed the massages at the spa and the perect location. Staff are really kind and helpful. There was construction next door which was loud but not the hotel's fault."

"I would came back"

"The staff at the hotel were very polite and friendly and they went above and beyond to help us and make sure everything was comfortable for us. The hotel itself was beautiful and clean with lots of amenities. The view from our room was spectacular."

"The staff are friendly and nice. I made a complaint about the room not being properly cleaned because there were stains everywhere, the reception staff promised to have a deep clean the next day but it didn't happen since the places I showed her are still dirty and they never bothered to follow up as well. I didn't bother to complain again since it wasn't dirty to the point that is unacceptable for a hotel. The swimming pool bathroom/changing room is also very dirty. I think the hotel manager just have a different standard for cleanliness. The beds are comfortable and clean. Overall, I think the hotel is good for the price and location. "

"Overall stay was good. Convenient location to restaurants and tour sites. Enjoyed the riverside scenery and activities. Staff was professional and courteous. "

"Overall is great, clean hotel but a bit old and dated. Breakfast buffect included was good, great variety but heavily influenced by Korean cuisine due to the high volume of Korean tourist. "

"Check in was very disappointing. I was in line waiting to check in and 2 girls were behind me. The next available lady at the check in desk called over the 2 girls to come over to her kiosk to check them in instead of me. Another female check in lady behind the counter came out from the back and we made eye contact and I thought she was going to call me over so I could check in next and instead called the other couple behind me. I found the whole process slow, infuriating and rude. Check in process deserves a 1 star."