Dear Hui Mau, Thank you for your recent patronage & support to The Mira Hong Kong and sharing your excellent review. It is absolutely a pleasure to know that your stay was excellent in every aspect that we did not disappoint you. As a member of Design Hotels, we pride ourselves as a stylish urban escape with chic and sophisticated design which we keep striving to create MIRA-velous experiences for our valued guests. Once again, thank you for sharing your wonderful feedback. We very much value your patronage with looking forward to the opportunity to welcome you back again for another MIRA-velous journey in near future. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear Ching, We strive every day to create MIRA-culous moments for our guests and it is disappointing to read that we failed to achieve our goal this time. I would highly appreciate if you could let me know what we could have done better which is important to personalize yours or other guests' stays or visits in the future. Once again, we genuinely appreciated for your feedback as it helps us improve and very much value your patronage with looking forward to the opportunity to host you again and provide a truly MIRA-velous experience. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear Yile, Thank you for staying at The Mira Hong Kong and sharing your excellent review. It is absolutely a pleasure to know that your stay was excellent in every aspect and that we did not disappoint you. Please stay connected and we all look forward to welcoming you back to #themirahotel again. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear York Hill, Thank you for staying at The Mira Hong Kong and sharing your excellent review. It is absolutely a pleasure to know that your stay was excellent in every aspect and that we did not disappoint you. Please stay connected and we all look forward to welcoming you back to #themirahotel again. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

親愛的Yeung Wai︰感謝您入住The Mira Hong Kong，並與我們分享您的體驗。很高興您對我們殷勤的服務感到滿意。我們的使命是一直致力為旅客提供賓至如歸的服務，超越客人的期望。因此您的表揚給了我們巨大的動力和鼓勵，讓我們繼續力求至善地為客人提供最難忘和舒適的住宿體驗及帶來更多喜出望外的時刻。就有關浴室設備問題，我們已向工程總監反映及作出改善。與此同時，酒店已從去年夏季開始現正展開房間優化工程，以改善及維持房間的設施及質素，使我們的客人擁有愉快、無憂的體驗。對於造成對您的任何不便，請再次接受我最誠摯的歉意。再次感謝您的反饋及諒解，並衷心期待能再次為您服務，恢復您對The Mira Hong Kong的信心！韋瑞民 酒店及服務式公寓總監 #themirahotel

Dear Yvonne, Thank you for staying at The Mira Hong Kong and sharing your excellent review. It is absolutely a pleasure to know that your stay was excellent in every aspect and that we did not disappoint you. It is our mission to always exceed guest's expectations in our MIRA way and very rewarding to know our team of MIRAcle-Makers has extended our warmest hospitality, especially in such a special occasion with your beloved one. Thanks for highlighting our award-winning MiraSpa with a stunningly-lit infinity pool is certainly the perfect haven for tranquility to recharge and rejuvenate. Please stay connected and we all look forward to welcoming you back to #themirahotel again. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

親愛的Yue Fun Grace︰感謝您選擇下榻The Mira Hong Kong，並與我們分享您的住宿體驗。很高興得知我們能為您提供一個完美無暇的住宿體驗。貴為全球 Design Hotels 設計酒店網絡成員，我們致力以一絲不苛的細節，包括時尚舒適的客房、米芝蓮推薦食府的精致美饌以至現代化的設施，來滿足旅客對生活品味的追求。加上酒店聳立於九龍尖沙咀的心髒地帶，鄰近九龍公園，四周林立商業大樓、購物商場，以及餐飲和娛樂熱點。此外，交通四通八達，鄰近港鐵站、高鐵西九龍站及天星碼頭，往來香港各區和內地各省市快捷便利，讓商務及休閒旅客盡情探索亞洲國際都會的魅力。我們的使命是一直致力為旅客提供賓至如歸的服務，超越客人的期望。因此您的表揚給了我們巨大的動力和鼓勵，讓我們繼續力求至善地為客人提供最難忘和舒適的住宿體驗及帶來更多喜出望外的時刻。期待能再次為您服務! 韋瑞民 酒店及服務式公寓總監 #themirahotel

Dear Paul, Thank you for your loyal patronage and continuous support to The Mira Hong Kong, as well as sharing your stay experiences which it helps us to improve, achieve and maintain the high level of service that we are known for. We strive every day to create MIRA-culous moments for our guests and it is disappointing to read that we failed to achieve our goal this time. We are sorry to hear that your room preference wasn't fulfilled in your previous visit as our team member failed to retrieve your profile and history when located your reservation which is important to personalize your stay which I profoundly apologized. It has been immediately shared to our Guest Experience & Loyalty Team to review for improvement in order to bring it back up to the high level of standard that we are known for and we appreciate if you could contact us directly next time so that our team could ensure your preferences to be delivered to provide a seamless and hassle-free experience during your next visit. Once again, your feedback is important for us which we truly appreciated and we all look forward to welcoming you back to #themirahotel for another MIRA-velous journey. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear YOKO, Thank you for staying at The Mira Hong Kong and sharing your positive review. It is absolutely a pleasure to know that your stay was excellent in every aspect and that we did not disappoint you. Please stay connected and we all look forward to welcoming you back to #themirahotel again. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear Vanessajane, Thank you for staying at The Mira Hong Kong and for sharing your excellent review. It is absolutely a pleasure to know that your stay was excellent in every aspect and that we did not disappoint you. We are pleased to learn that you enjoyed our hotel's prime location as we are indeed centrally located in Tsim Sha Tsui, the heart of Hong Kong’s commercial, shopping, dining and entertainment district and a close walk to the local MTR and the Star Ferry, The Mira Hong Kong, easily connects to all parts of the vibrant metropolis helping business travelers and wanderlust explorers get the most out of Asia’s World City. Please stay connected and we all look forward to welcoming you back to #themirahotel again. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear Tsz Ying, Thank you for staying at The Mira Hong Kong and sharing your excellent review. It is absolutely a pleasure to know that your stay was excellent in every aspect and that we did not disappoint you. Please stay connected and we all look forward to welcoming you back to #themirahotel again. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear David, Thank you for staying at The Mira Hong Kong and sharing your excellent review. It is absolutely a pleasure to know that your stay was excellent in every aspect and that we did not disappoint you. Please stay connected and we all look forward to welcoming you back to #themirahotel again. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear Kwong Shin Michael,Thank you for your recent patronage at The Mira Hong Kong, as well as sharing your stay experiences. We strive every day to create MIRA-culous moments for our guests and it is disappointing to read that we failed to achieve our goal this time.The hotel will provide members with the privileges such as room upgrade depending on the situation and availability but unfortunately we couldn't provide you of such during your recent stay with us which we profoundly apologize.Once again, we genuinely appreciated for your feedback as it helps us improve and very much value your patronage with looking forward to the opportunity to host you again and provide a truly MIRA-velous experience. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear Mei Yin, Thank you for your recent patronage at The Mira Hong Kong, as well as sharing your stay experiences. We strive every day to create MIRA-culous moments for our guests and it is disappointing to read that we failed to achieve our goal this time.Please rest assured that the hotel has embarked on a room maintenance program since last summer and it is currently in progress to upkeep our rooms and facilities.Once again, we genuinely appreciated for your feedback as it helps us improve and very much value your patronage with looking forward to the opportunity to host you again and provide a truly MIRA-velous experience. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear Jintana, Thank you for staying at The Mira Hong Kong and sharing your excellent review. It is absolutely a pleasure to know that your stay was excellent in every aspect and that we did not disappoint you. Please stay connected and we all look forward to welcoming you back to #themirahotel again. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear Yvon,Thank you for your recent patronage at The Mira Hong Kong, as well as sharing your stay experiences which it helps us to improve, achieve and maintain the high level of service that we are known for.As a member of Design Hotels, we pride ourselves as a stylish urban escape with chic and sophisticated design which we keep striving to create MIRA-velous experiences for our valued guests so the hotel has embarked on a room maintenance program since summer and it is currently in progress to upkeep our rooms and facilities.Thanks for highlighting our award-winning MiraSpa with a stunningly-lit infinity pool is certainly the perfect haven for tranquility to recharge and rejuvenate. Once again, your feedback is important for us to personalize your stay or visit in the future which we truly appreciated and we all look forward to welcoming you back to #themirahotel for another MIRA-velous journey. Best Regards, Alexander Wassermann Head, Hotels & Seviced Apartments #themirahotel

親愛的Yue Fun Grace︰感謝您選擇下榻The Mira Hong Kong，並與我們分享您的住宿體驗。很高興得知我們能為您提供一個完美無暇的住宿體驗。貴為全球 Design Hotels 設計酒店網絡成員，我們致力以一絲不苛的細節，包括時尚舒適的客房、米芝蓮推薦食府的精致美饌以至現代化的設施，來滿足旅客對生活品味的追求。加上酒店聳立於九龍尖沙咀的心髒地帶，鄰近九龍公園，四周林立商業大樓、購物商場，以及餐飲和娛樂熱點。此外，交通四通八達，鄰近港鐵站、高鐵西九龍站及天星碼頭，往來香港各區和內地各省市快捷便利，讓商務及休閒旅客盡情探索亞洲國際都會的魅力。我們的使命是一直致力為旅客提供賓至如歸的服務，超越客人的期望。因此您的表揚給了我們巨大的動力和鼓勵，讓我們繼續力求至善地為客人提供最難忘和舒適的住宿體驗及帶來更多喜出望外的時刻。期待能再次為您服務! 韋瑞民 酒店及服務式公寓總監 #themirahotel

親愛的 Yue Fun Grace︰感謝您選擇下榻The Mira Hong Kong，並與我們分享您的住宿體驗。很高興得知我們能為您提供一個完美無暇的住宿體驗。貴為全球 Design Hotels 設計酒店網絡成員，我們致力以一絲不苛的細節，包括時尚舒適的客房、米芝蓮推薦食府的精致美饌以至現代化的設施，來滿足旅客對生活品味的追求。加上酒店聳立於九龍尖沙咀的心髒地帶，鄰近九龍公園，四周林立商業大樓、購物商場，以及餐飲和娛樂熱點。此外，交通四通八達，鄰近港鐵站、高鐵西九龍站及天星碼頭，往來香港各區和內地各省市快捷便利，讓商務及休閒旅客盡情探索亞洲國際都會的魅力。我們的使命是一直致力為旅客提供賓至如歸的服務，超越客人的期望。因此您的表揚給了我們巨大的動力和鼓勵，讓我們繼續力求至善地為客人提供最難忘和舒適的住宿體驗及帶來更多喜出望外的時刻。期待能再次為您服務! 韋瑞民 酒店及服務式公寓總監 #themirahotel

Dear Michael, Thank you for staying at The Mira Hong Kong and sharing your wonderful review. It is absolutely a pleasure to know that we managed to provide an excellent stay in every aspect and that we did not disappoint you. As a member of Design Hotels, we pride ourselves as a stylish urban escape with chic and sophisticated design which we keep striving to create MIRA-velous experiences for our valued guests. Please come & visit us again and we look forward to welcoming you back to #themirahotel in the near future. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

親愛的Yue Fun Grace︰感謝您選擇入住The Mira Hong Kong，並與我們分享您的住宿體驗。很高興得知您對酒店舒適的環境感到滿意。貴為全球 Design Hotels 設計酒店網絡成員，我們致力以一絲不苛的細節，包括時尚舒適的客房、米芝蓮推薦食府的精緻美饌以至現代化的設施，來滿足旅客對生活品味的追求。加上酒店位於繁華的尖沙咀區，交通四通八達，步行至港鐵站衹需數分鐘，鄰近購物商場及24小時大型連鎖便利店，非常方便。再次非常感謝您對我們的肯定，我們定必繼續努力，務求為每位旅客帶來更多喜出望外的體驗。衷心期待再次為您服務。韋瑞民酒店及服務式公寓總監#themirahotel

Dear Fung Ying, Thank you for staying at The Mira Hong Kong and sharing your excellent review. It is absolutely a pleasure to know that your stay was excellent in every aspect and that we did not disappoint you. Please stay connected and we all look forward to welcoming you back to #themirahotel again. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear Lok Yiu Eric, Thank you for staying at The Mira Hong Kong and sharing your excellent review. It is absolutely a pleasure to know that your stay was excellent in every aspect and that we did not disappoint you. Please stay connected and we all look forward to welcoming you back to #themirahotel again. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear Albert,Thank you for staying at The Mira Hong Kong and sharing your positive review. It is truly our pleasure to learn that we managed to deliver a friendly yet professional service by our MIRAcle Makers as we endeavor to deliver MIRA-velous experiences & services to all our guests.Once again, your feedback is important for us which we truly appreciated and we all look forward to welcoming you back to #themirahotel for another MIRA-velous journey.Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear Serina,Thank you for staying at The Mira Hong Kong and sharing with us your experience. It is absolutely a pleasure to know that your overall experience was excellent that we did not disappoint you. It is our mission to always exceed guest's expectations, the MIRA way and it is rewarding to know our team of MIRAcle Makers has extended our warmest hospitality.We cannot wait to welcome you back to #themirahotel in the future.Best Regards,Alexander WassermannHead, Hotels & Serviced Apartments#themirahotel

Dear Akiko,Thank you for staying at The Mira Hong Kong and sharing your excellent review. It is truly our pleasure to learn that we managed to provide the comfort & clean room for you which we did not disappoint you as we endeavor to deliver MIRA-velous experiences & services to all our guests. We are indeed very conveniently located in the center of Tsimshatsui, as you have experienced, is just opposite to the leafy Kowloon Park and different types of entertainment, dining and shopping options are all within reach.Please come & visit us again and we look forward to welcoming you back to #themirahotel in the near future. Best Regards,Alexander WassermannHead, Hotels & Serviced Apartments#themirahotel

Dear Yu Chuen,Thank you for staying at The Mira Hong Kong! We strive every day to create MIRA-culous moments for our guests and it is disappointing to read that we failed to achieve our goal this time. I would highly appreciate if you could let me know what we could have done better on the service level which is important to personalize yours or other guests' stays or visits in the future. Once again, we genuinely appreciated for your feedback as it helps us improve and very much value your patronage with looking forward to the opportunity to host you again and provide a truly MIRA-velous experience. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

親愛的Anonymous︰感謝您對The Mira Hong Kong的支持，並分享您的住宿體驗。 很高興得知您對房務部員工殷勤的服務感到滿意。我們的使命是一直致力為旅客提供賓至如歸的服務，超越客人的期望。我們定必向房務總監轉達您的讚賞，希望您的表揚給予房務部的同事更大的動力和鼓勵，繼續力求至善地為我們客人提供最難忘和舒適的住宿體驗及帶來更多喜出望外的時刻。然而，我們對於其他客人於走廊發出之聲響所造成的滋擾，引致未能為您提供一個完美無暇的住宿深表遺憾。請於下次直接與我們聯絡，讓我們立刻跟進或提供其他更合適的安排與解決方案。再次感謝您的反饋及諒解，並衷心期待能再次為您服務。韋瑞民 酒店及服務式公寓總監 #themirahotel

親愛的Lok Yiu Eric︰ 感謝您再次入住The Mira Hong Kong，並與我們分享您的住宿體驗。貴為全球 Design Hotels 設計酒店網絡成員，我們致力以一絲不苛的細節，包括時尚舒適的客房、米芝蓮推薦食府的精致美饌以至現代化的設施，來滿足旅客對生活品味的追求。然而，就有關房間燈控問題，我們已向工程總監反映及作出改善。與此同時，酒店現正展開房間優化工程，以改善及維持房間的設施及質素。再次非常感謝您對我們的肯定。我們定必繼續努力，務求為每位旅客帶來更多喜出望外的體驗。衷心期待再次為您服務。韋瑞民 酒店及服務式公寓總監#themirahotel

Dear Anonymous, Thank you for staying at The Mira Hong Kong and sharing your wonderful review. It is absolutely a pleasure to know that your stay was excellent in most aspect and that we did not disappoint you.It is very rewarding to know you enjoyed the atmosphere in one of our Terrace Suites. As a member of Design Hotels, we pride ourselves as a stylish urban escape with chic and sophisticated design and our Specialty Suites located on 5/F provide private terraces furnished for comfort with some are overlooking the leafy Terrace Garden Lounge - Vibes.Please rest assured that the hotel has embarked on a room maintenance program since summer and it is currently in progress to upkeep our rooms and facilities.Once again, we genuinely appreciated for your feedback as it helps us improve and very much value your patronage with looking forward to the opportunity to host you again and provide a truly MIRA-velous experience.Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear tadanobu, Thank you for staying at The Mira Hong Kong and sharing with us your wonderful staying experience. Thank you for so highly recommending us and we all look forward to welcoming you back to #themirahotel soon. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

親愛的Hoi Yan︰ 感謝您入住The Mira Hong Kong及寫下點評。很抱歉未能為您提供一個完美無暇的住宿體驗。首先，很高興得知您對酒店優越的位置及我們殷勤的服務感到滿意。酒店位於繁華的尖沙咀區，交通四通八達，步行至港鐵站只需數分鐘，鄰近購物商場及24小時大型連鎖便利店，非常方便。我們已就有關枕頭異味的問題，向房務總監反映及跟進。如此同時，酒店現正展開房間優化工程，以確保日後能改善及提升酒店的質素，為每位客人帶來更多喜出望外的時刻。再次感謝您的光臨及反饋，並衷心期待再次為您服務。韋瑞民 酒店及服務式公寓總監 #themirahotel

Dear Lok Yiu Eric, Thank you for staying at The Mira Hong Kong and for sharing your excellent review. It is absolutely a pleasure to know that your stay was excellent in every aspect and that we did not disappoint you. Please stay connected and we all look forward to welcoming you back to #themirahotel again. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear Darrell, Thank you for staying at The Mira Hong Kong and sharing your wonderful review. It is absolutely a pleasure to know that your stay was excellent in every aspect and that we did not disappoint you, as we endeavor to deliver MIRA-velous experiences & services to all our guests. Please come visit us again and we look forward to welcoming you back to #themirahotel in the near future. Best regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear VINCENT,Thank you for staying at The Mira Hong Kong and sharing your excellent review. It is truly our pleasure to learn that we managed to provide an excellent stay in every aspect which we did not disappoint you as we endeavor to deliver MIRA-velous experiences & services to all our guests.Please come & visit us again and we look forward to welcoming you back to #themirahotel in the near future. Best Regards,Alexander WassermannHead, Hotels & Serviced Apartments#themirahotel

Dear Michael, Thank you for staying at The Mira Hong Kong and sharing your excellent review. It is absolutely a pleasure to know that your stay was enjoyable in every aspect and that we did not disappoint you. We are indeed very conveniently located in the center of Tsimshatsui, as you have experienced, is just opposite to the leafy Kowloon Park and different types of entertainment, dining and shopping options are all within reach, with only a few minutes' walk to the MTR station. Please come & visit us again and we look forward to welcoming you back to #themirahotel. Best regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear Niina, Thank you for staying at The Mira Hong Kong and sharing your excellent review. It is absolutely a pleasure to know that your stay was enjoyable in every aspect and that we did not disappoint you. Please come & visit us again and we look forward to welcoming you back to #themirahotel. Best regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear yvonne, Thank you for choosing to stay at The Mira Hong Kong and sharing your positive experience with us. Let's stay connected and we all look forward to welcoming you back in the near future. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear Dennis, Thank you for choosing to stay at The Mira Hong Kong and sharing your positive experience with us. Let's stay connected and we all look forward to welcoming you back in the near future. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear Alex, Thank you for choosing to stay at The Mira Hong Kong and sharing your wonderful experience with us. Let's stay connected and we all look forward to welcoming you back in the near future. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear Clement, Thank you for choosing to stay at The Mira Hong Kong and sharing your wonderful experience with us. Let's stay connected and we all look forward to welcoming you back in the near future. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear Yu, Thank you for choosing to stay at The Mira Hong Kong and sharing your positive experience with us. Let's stay connected and we all look forward to welcoming you back in the near future. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear Joel, Thank you for choosing to stay at The Mira Hong Kong and sharing your wonderful experience with us. Let's stay connected and we all look forward to welcoming you back in the near future. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear Chin-Aik,Thank you for your recent patronage at The Mira Hong Kong. We strive every day to create MIRA-culous moments for our guests and it is disappointing to read that we failed to achieve our goal this time. I would highly appreciate if you could let me know what we could have done better on the service level which is important to personalize yours or other guests' stays or visits in the future. Once again, we genuinely appreciated for your feedback as it helps us improve and very much value your patronage with looking forward to the opportunity to host you again and provide a truly MIRA-velous experience. Best regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

Dear Lindsey,Thank you for your recent patronage at The Mira Hong Kong. We strive every day to create MIRA-culous moments for our guests and it is disappointing to read that we failed to achieve our goal this time. We are very sorry that you had encountered unpleasant arrival experiences and your feedback has immediately shared with our Director of Rooms and Guest Relations Manager to review and make necessary changes to improve the service quality that we are known for.Once again, we genuinely appreciated for your feedback as it helps us improve and very much value your patronage with looking forward to the opportunity to host you again and provide a truly MIRA-velous experience. Best regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel