Tempat makan

Ulasan untuk Avani Ao Nang Cliff Krabi Resort

4 out of 5
Avani Ao Nang Cliff Krabi Resort
328 Moo 2, Ao Nang, Krabi

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 419 dari 1002 ulasan" "
Penilaian 8 - Bagus. 379 dari 1002 ulasan" "
Penilaian 6 - Cukup Baik. 142 dari 1002 ulasan" "
Penilaian 4 - Buruk. 40 dari 1002 ulasan" "
Penilaian 2 - Sangat Buruk. 22 dari 1002 ulasan" "

8,4/10

Kebersihan

8,4/10

Staf & layanan

8,6/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

8/10 Bagus

Candy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent location busy area but far enough away that it was. Very friendly staff, always ready to help. Great place to stay
Menginap 9 malam pada bulan Maret 2024
Tanggapan dari Phinyo pada tanggal 11 Mei 2024
Dear Candy,Thank you for your wonderful review! We're delighted to hear that you enjoyed our excellent location, which strikes a perfect balance between being in a busy area and providing a peaceful retreat. Our team takes great pride in being friendly and always ready to assist, ensuring that every guest feels welcomed and well taken care of. We're thrilled to know that you found our resort to be a great place to stay, and we can't wait to welcome you back for another fantastic experience!Warm regards,Phinyo T., Executive Assistant Manager

8/10 Bagus

Eric, Murphy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My seventh stay at the Avani Ao Nang Cliff Krabi Resort was marked by the resort's excellent management and the professionalism of the staff. Every interaction was handled with care, reflecting their commitment to guest satisfaction. While I was slightly disappointed by the discontinued availability of the private beach, this was a minor issue in the grand scheme of things. The resort's location is exceptional, nestled amidst a vibrant area teeming with restaurants and shops, adding convenience and local flavor to the stay. Moreover, the beach is just a leisurely 10-minute walk away, making it easy to indulge in the seaside ambiance whenever the mood strikes. In summary, the resort offers a delightful blend of attentive service, prime location, and comfortable amenities, ensuring a memorable stay in Krabi.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Phinyo pada tanggal 11 Mei 2024
Dear Eric, It's wonderful to hear about your seventh stay at Avani Ao Nang Cliff Krabi Resort! We're thrilled to know that you found the management excellent and the staff professional, reflecting our commitment to ensuring each guest has a memorable experience. We sincerely apologize for any inconvenience caused by the discontinued availability of the private beach. We understand its importance and are constantly striving to enhance our offerings. Nonetheless, we're delighted that you found the resort's location exceptional, surrounded by the vibrant atmosphere of restaurants and shops, enriching your stay with local flavor. The leisurely 10-minute walk to the beach adds to the convenience, allowing you to enjoy the seaside ambiance whenever you desire. Thank you for highlighting our attentive service, prime location, and comfortable amenities. We look forward to welcoming you back for another memorable stay in Krabi!Warm regards,Phinyo T., Executive Assistant Manager

10/10 Sangat Bagus

Russell

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place to stay in Ao Nang beach. Excellent facilities and friendly, helpful staff.
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Phinyo pada tanggal 8 Mar 2024
Dear Russell,Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Sangat Bagus

Adriana

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location and stunning views from the hotel pool.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Phinyo pada tanggal 8 Mar 2024
Dear Adriana,Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Sangat Bagus

Christopher

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We stayed for 13 nights in Ao Nang and it was perfect the room was beautiful staff were all extremely friendly and would recommend this hotel to anyone going to stay in Krabi area
Menginap 13 malam pada bulan Februari 2024
Tanggapan dari Phinyo pada tanggal 21 Feb 2024
Dear Christopher, Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Sangat Bagus

Robin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely hotel wth friendly helpful staff - great view.
Menginap 8 malam pada bulan Januari 2024
Tanggapan dari Phinyo pada tanggal 9 Feb 2024
Dear Robin,Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Sangat Bagus

Haley

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The location was great for walking to many dining options. The staff was friendly and the pools were both very nice.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Phinyo pada tanggal 6 Feb 2024
Dear Haley,Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Sangat Bagus

michaelle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
excellent place
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Phinyo pada tanggal 3 Feb 2024
Dear Michaelle, Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Sangat Bagus

NATALIA

Menginap 6 malam pada bulan Januari 2024

6/10 Cukup Baik

Caroline

Disukai: Kenyamanan kamar
Tidak Disukai: Staf & layanan
Depends what you’re looking for
This is a difficult one to review. We booked a pool villa which was huge with a great pool if slightly in need of renovation (bad low pressure shower with mould up the wall, worn flooring, missing pool tiles). It was at the back of the hotel on the hill but was overlooking the sunset bar and the pool so not as secluded as we would have liked, however given we stayed at new year we ended up with a front row seat to the fireworks and celebration without being charged which was nice. However, there were issues with the hotel generally. There are a million lifts in different sections of the main building to use to get to anywhere and there don’t seem to be any service lifts so those lifts are almost always full of staff with crates moving things. Therefore if you don’t want to climb a hundred stairs it takes ages to get anywhere. There is nothing in the mini bar. It’s just a fridge. So you need to buy from the 7 Eleven. And room service wasn’t available after 10pm. It’s not what we expected. And the villas are like a separate add on to the main hotel so for that money I’d not stay again. Staff were generally lovely though especially the drivers of the buggies you can ask for to get to the top if available. Loved Ao Nang generally and we ate out every meal in town in the end, and that was great. It’s an easy walk to most things in the main town which is great.
Menginap 3 malam pada bulan Desember 2023

2/10 Sangat Buruk

Traveler terverifikasi

Tinder Swindler of hotels (pics don’t match)
HORRIBLE. The place catfished me - the room looked lovely online and had a view of the ocean. My room had a ton of street noise and a view of what looked to be a strip club (pic attached). The air conditioning didn’t work and somehow my room was hotter than it was outside (91F / 33C). I abhor this hotel. For the first time ever I left my fully prepaid nonrefundable reservation early to stay somewhere where I wouldn’t practically have a heat stroke every time I tried to sleep. Obviously they didn’t offer any sort of refund or apology. It was also wildly oversold - when I tried to use the infinity pool it was practically standing room only. Not even space to lay a towel down on the floor around the pool. Avoid this place like the plague.
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Samuel

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Fantastic property! Beautiful resort with several pools and very happy with our stay. Location is mildly inconvenient since you'd need to take a tuk tuk to get into town but that's pretty easy since you can get one just outside the hotel. Some minor issues for a 5 star hotel like the room-service app did not work for us and keeping towels available at the pools.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Phinyo pada tanggal 5 Jan 2024
Dear Samuel, Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. We also noted on your comment regarding the functionality of the app to order in-room dining and the towels by the pool. Rest assured, we have discussed your the matters with our team to rectify the issue and improve moving forward. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

8/10 Bagus

AERIN

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
인피니티 풀이 너무 예쁜 곳👍
우선 서비스가 매우 좋고 친절합니다. 그리고 숙소 위치가 좋아요. 비치랑도 가깝고 주변에 스타벅스, 편의점, 맥도날드가 있고 해변으로 걸어가는 길에 여러 가게들이 있어서 눈이 매우 즐겁습니다. 숙소 상태는 전반적으로 깨끗하고 좋았는데 저희가 묵었던 숙소는 층수가 낮은 만큼 비치 뷰가 잘 보이진 않았구요. 화장실이 방음이 전혀 안 되어서 그 부분이 좀 불편합니다. 그리고 끄라비 날씨 자체가 조금 습한 편이라 숙소도 좀 습한 면이 있는데 그래서 수영복은 잘 안 말라요 그나마 해가 쨍한 날 밖에 널어두니 잘 마르더라구요. 랜드마크 야시장까지는 거리가 좀 있는데, 교통편이 복잡해서 썽떼우 가격을 너무 비싸게 부르길래 저희는 걸어갔어요 걷기엔 좀 멀어요ㅠ 그 외에늨 위치나 서비스, 청결 등 너무 좋구요 인피니티 풀에서 보는 뷰가 너무 예쁩니다!ㅠ 사이즈는 좀 작지만 강추👍
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Phinyo pada tanggal 5 Jan 2024
Dear AERIN,Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

8/10 Bagus

Alexis

Menginap 3 malam pada bulan Desember 2023

6/10 Cukup Baik

Kiaya

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Slipped multiple times on property due to tile and rainy weather both outside. The hotel is basic but with great location to everything. Would not stay again as room balcony’s are so close together and don’t offer much privacy.
Menginap 5 malam pada bulan November 2023
Tanggapan dari Phinyo pada tanggal 21 Des 2023
Dear Kiaya,Thank you for taking the time to share the feedback of your recent stay. Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning slippery floor in the outdoor area when rained and the privacy of the balcony. We will discuss your comment with the hotel management team in order to improve on the experiences as you kindly shared. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Phinyo T., Executive Assistant Manager

10/10 Sangat Bagus

Diane

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan Desember 2023

4/10 Buruk

Andrew

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Monika

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing property-very nice pool villas! Perfect!
Menginap 2 malam pada bulan November 2023
Tanggapan dari Phinyo pada tanggal 21 Des 2023
Dear Monika,Thank you for taking the time to share your recent stay experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Sangat Bagus

Jane

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is a fabulous hotel! The location is perfect and our room was beautiful! The staff were friendly and helpful. Would highly recommend
Menginap 8 malam pada bulan November 2023
Tanggapan dari Phinyo pada tanggal 5 Des 2023
Dear Jane,Thank you for taking the time to share your recent stay experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Sangat Bagus

Yeon sook

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
인피니티플 뷰가 넘 좋았어요. 그리고 천연 자연을 잘 활용해 지은 호텔 건축물도 멋있어요. 조식당 뷰도 환상적이었고 넘 음식이 청결하고 맛있어요. 모두 다 좋았어요~~^^
Menginap 2 malam pada bulan November 2023
Tanggapan dari Phinyo pada tanggal 5 Des 2023
Dear Yen Sook,Thank you for taking the time to share your recent stay experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Sangat Bagus

Sarah

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This stay was awesome. The staff were very kind and helpful. This is a perfect location everything is walkable including a the beach.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Phinyo pada tanggal 5 Des 2023
Dear Sarah,Thank you for taking the time to share your recent stay experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Sangat Bagus

Alyssa

Absolutely loved it !!!!! The staff was incredibly kind and the faculties were beautiful
Menginap 3 malam pada bulan November 2023
Tanggapan dari Phinyo pada tanggal 5 Des 2023
Dear Alyssa,Thank you for taking the time to share your recent stay experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Sangat Bagus

Mena

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan November 2023

10/10 Sangat Bagus

shin ae

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
What a wonderful infinity pool!!!
Menginap 3 malam pada bulan November 2023
Tanggapan dari Phinyo pada tanggal 21 Nov 2023
Dear Shin Ae,Thank you for staying with us and for your review. We are delighted to hear that you are pleased with your stay with us. We wish to welcome you back again in the near future. Warm regards,Phinyo T., Executive Assistant Manager

10/10 Sangat Bagus

Jameelah

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
10/10 experience
Had the best experience staying at Avani. The location was perfect, and we had an amazing view from our balcony. Hotel staff were so friendly especially Ging who made us feel so welcome! We miss her already!
Menginap 5 malam pada bulan November 2023
Tanggapan dari Phinyo pada tanggal 16 Nov 2023
Dear Jameelah,Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

6/10 Cukup Baik

Verena

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Das Hotel an sich hat einen guten Standard und bietet alles was man sich vorstellen kann (Infinity Pool, Roof Top Bar, Zimmer mit Jaccuzi und tollen Ausblick sowie eine sehr große Frühstücksauswahl) Leider ist das Hotel mittlerweile in die Jahre gekommen und das sieht man leider. Normal sind wir hier nicht empfindlich, aber bei einem 4 Sterne Hotel, darf man denke ich erwarten dass kein Abflussgeruch aus der Toilette kommt, der Wasserhahn einwandfrei funktioniert, und die durchgelegenen Matratzen von Zeit zu Zeit ausgetauscht werden. Für den Preis den wir gezahlt haben hätten wir uns daher einen besseren Zustand erwartet.
Menginap 4 malam pada bulan November 2023
Tanggapan dari Phinyo pada tanggal 16 Nov 2023
Dear Verana,Please accept my apologies that your guest room did not living up to your expectations. I regret that we did not meet our high standards during your recent stay.Preventive maintenance is a top priority at our hotel; rest assured that your comments have been shared with the maintenance and engineering team and action has been taken to ensure these issues are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Phinyo T., Executive Assistant Manager

6/10 Cukup Baik

Norhan

Disukai: Kebersihan
Menginap 4 malam pada bulan November 2023

10/10 Sangat Bagus

Tere

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excelente Hotel con la mejor ubicación en AO NANG
Un hotel con excelente ubicación, esta cerca de todo, la comida es muy buena, el desayuno bufete super variado y muy completo, completa amabilidad del personal, es un excelente hotel con una vista espectacular desde su infinity pool.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Phinyo pada tanggal 16 Nov 2023
Dear Tere,Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

8/10 Bagus

Masashi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice location.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Phinyo pada tanggal 20 Okt 2023
Dear team,Thank you for taking the time to share your recent stay with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Sangat Bagus

Richard

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property was in the perfect location, in the middle of shopping, the beach and several restaurants! The views were amazing, awesome pool and very attentive staff! It was a bit confusing finding our tower and which elevators to take, but we would definitely stay here again!
Menginap 3 malam pada bulan September 2023
Tanggapan dari Phinyo pada tanggal 11 Okt 2023
Dear Richard,Thank you for taking the time to share your recent stay experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Sangat Bagus

JYOUNGSUK

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan September 2023

8/10 Bagus

Vincent

Disukai: Staf & layanan, kenyamanan kamar
Housing keeping need improvement
House cleaning need to improve by providing all amenities daily including all towers type and changing wardrobe. Bath tub need to maintain cleanliness.
Menginap 4 malam pada bulan September 2023
Tanggapan dari Phinyo pada tanggal 26 Sep 2023
Dear Vincent, Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my sincere apologies for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the housekeeping service, refilling amenities, refreshing the towels and cleanliness of the outdoor bathtub. We would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best regards,Phinyo T., Executive Assistant Manager

6/10 Cukup Baik

Charles

Disukai: Staf & layanan
The pool on the sixth floor was under repair. If I would have know that I would not have booked the room that I did.
Menginap 4 malam pada bulan September 2023
Tanggapan dari Phinyo pada tanggal 26 Sep 2023
Dear Charles,Thank you for choosing to stay with us and for your review. Please accept my sincere apologies that your recent stay experience did not living up to your expectations. I regret that we did not meet our high standards during your recent stay.We periodically carry out our preventive maintenance on our facilities to ensure that they are always in top condition. We are sorry that you were not made aware of such work prior to your stay. Rest assured that your comments have been shared with the team and action has been taken to ensure these issues are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Phinyo T., Executive Assistant Manager

10/10 Sangat Bagus

Russell

Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Jamie

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is a nice hotel in an outstanding location. The staff were very diligent and attentive. The view is great and the infinity pool is wonderful. The only thing I did not like is that the 'superior' room double bed is in fact two single beds squashed together with a mattress topper layed across the top. The beds begin to separate after a little movement. Very inconvenient for couples hoping for a romantic stay. Be sure to specify that you need a real double bed and you should have a wonderful stay.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Phinyo pada tanggal 19 Agu 2023
Dear Jamie,Thank you for taking the time to share your experience following your recent stay with us.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments. We also noted on your comment regarding the beds, rest assured that we have shared your feedback with housekeeping and maintenance team in order to improve moving forward. Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Avani Ao Nang Cliff Krabi Resort in the near future for another memorable experience.Warm regards,Phinyo T., Executive Assistant Manager

10/10 Sangat Bagus

Russell

Menginap 4 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Teck Tai

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Had a very pleasant stay here over 5D4N. Staff from lobby reception, room service & house cleaning has provided the utmost service. They're also fast in solving any issues we had on the spot. Room is very clean.
Menginap 4 malam pada bulan Juli 2023
Tanggapan dari Phinyo pada tanggal 24 Jul 2023
Dear Teck Tai,Thank you for taking the time to share your recent experience through this review. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Sangat Bagus

Lusiano

Bepergian bersama teman, Bepergian bersama keluarga
Loved it
Menginap 8 malam pada bulan April 2023
Tanggapan dari Phinyo pada tanggal 6 Jul 2023
Dear Lusiano,Thank you for taking the time to share your recent experience.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo ThanbunphairachExecutive Assistant Manager

10/10 Sangat Bagus

Lee, Thousand Oaks

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Large breakfast buffet with Asian and Western choices. Every member of the staff was friendly and helpful. Enjoyed both pools, room had an umbrella to use. Easy walking to shopping, dining, boats and beach.
Menginap 5 malam pada bulan Mei 2023
Tanggapan dari Phinyo pada tanggal 14 Jun 2023
Dear Mr. Lee,Thank you for taking the time to share your stay experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you again for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

8/10 Bagus

Kam Chuen

Bepergian dalam rombongan
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
值得推介
位置適中 員工友善 泳池景觀很美 早餐食物還可以 清潔度一般
Menginap 5 malam pada bulan Mei 2023
Tanggapan dari Phinyo pada tanggal 15 Jun 2023
Dear Kan Chuen,Thank you for staying with us and for your review. We hope to welcome you back again soon. Best regards,Phinyo T., Executive Assistant Manager

6/10 Cukup Baik

ellen

Bepergian dalam rombongan
Disukai: Staf & layanan
Good location convenient for food options and getting the boats to the islands. Rooms were big and bed comfortable enough. Problem was layout of the buildings were not well thought. Had to walk and take several lifts just to go to breakfast. Also the roof top pool although nice views was terribly maintained. Sun beds were dirty and old. Staff didn’t bother to clean them. Has potential but shame about maintanence.
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Phinyo pada tanggal 31 Mei 2023
Dear ellen,Thank you for taking the time to share your stay experience. Please accept my apologies that the hotel layout, cleanliness and maintenance of the facilities did not living up to your expectations. I regret that we did not meet our standards we aim to be.Preventive maintenance is a top priority at our hotel; rest assured that your comments have been shared with the maintenance and engineering team and action has been taken to ensure these issues are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Phinyo T., Executive Assistant Manager

8/10 Bagus

Annum

Menginap 2 malam pada bulan Mei 2023

10/10 Sangat Bagus

Brandon

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent , loved the Villa and Spa !
Tanggapan dari Phinyo pada tanggal 10 Mei 2023
Dear Brandon,Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Sangat Bagus

Daniel

Menginap 1 malam pada bulan April 2023

10/10 Sangat Bagus

Daniel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good pool areas
Menginap 2 malam pada bulan April 2023
Tanggapan dari Phinyo pada tanggal 10 Mei 2023
Dera Daniel,Thank you for staying with us and for taking the time to share your comment. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Thank you again and we look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

4/10 Buruk

Bjorn

Menginap 1 malam pada bulan April 2023

4/10 Buruk

Mageswari

Menginap 3 malam pada bulan April 2023

10/10 Sangat Bagus

Linda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Me, my husband and 8 month child loved the stay. We upgraded to the Sea View room and loved it, the spa on the balcony was perfect for bathing the little one. Great service and good buffet. Eateries and convenience surrounds the property. We will be back, thank you Avani.
Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Phinyo pada tanggal 22 Mar 2023
Dear Linda,Thank you for taking the time to share your recent stay experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Sangat Bagus

Rgina

Menginap 4 malam pada bulan Februari 2023

6/10 Cukup Baik

John

Bepergian bersama teman
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Enttäuschend - sieht auf den Fotos elegant aus, ist es nicht. Im Gegenteil, nachlässig und unaufmerksam geführt. Ein paar Beispiele: -Beim Frühstück wartete man eine Ewigkeit bis von vorherigen Gästen abgeräumt wurde, meistens wurde einfach nie abgeräumt. -Liegenpolster hatten während der gesamten zwei Wochen die selben riesige Fettflecken und waren voller Krümel, werden wohl nie gereinigt. -Bettlaken mit riesigem Blutfleck erhalten -Die fremden Haare und Fingernägel (!) vom Vorgast habe ich im Bad nach 3 Tagen selbst entfernt, nachdem es der Reinigungsdienst wohl noch immer übersehen hatte -Klimaanlage im Zimmer so laut, schlafen ging daher nur mit Oropax -3 von 4 Cardio Geräten im Gym kaputt -Handtücher am Pool oft bereits mittags vergriffen, niemand sorgte für Nachschub -Frühstück ok aber nichts Besonderes -Als der Aufzug für 1 Tag nicht ging, hielt es niemand für nötig Handtücher zum Pool im 6. Stock zu bringen, man durfte also selbst gehen Keine dieser Dinge sind für uns wirklich erwähnenswert wenn sie alleine auftreten, in Kombination gibt es ein sehr negatives Bild. Das Hotel ist nicht günstig auch für westliche Verhältnisse. Wer solche Preise verlangt, muss mehr liefern. Drei Sterne gibt es für den Blick und die Ruhe am Infinity Pool, der wirklich schön ist, Freundlichkeit des Personals und das umweltbewusste Pfandflaschensystem.
Tanggapan dari Phinyo pada tanggal 8 Feb 2023
Dear Mr. Lehnert,Thank you for taking the time to share your stay experience.Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of room and restaurant, insufficient pool towels, and condition of gym equipment. We would like to reassure you that that your comments have been shared with the housekeeping team as well as the management team and action will be taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best regards,Phinyo T., Executive Assistant Manager