Search Hotels Near Laberinto Parque del Recuerdo, Santiago

"Modern hotel and modern hotel"

"Great hotel. The staff was amazing and they were very friendly, nice and welcoming to my whole family. Very good location. "

"Excelente estadía en el hotel. Muy buena atención del personal, muy buenos los servicios. Excelente ubicación."

"The hotel is very nice and clean. Rooms are modern and spacious, and the shower is great! The breakfast buffet is very good. The gym is very tiny, so if there are 3 people is already at full capacity. The location is absolutely amazing, next to the mall where you can find anything, a pharmacy and a small grocery store to buy things, and all the nicest shops. Also, many restaurant options in the area. My only comment will be on the staff. They are very polite, but they lack customer service experience. They don't really make you feel welcome. During breakfast, the restaurant staff make you feel a bit like they are doing you a favour. Not everyone; there are a few exceptions, but very few. The reception staff, although polite, was also very serious, not friendly or attentive. I will suggest a bit more training on how to treat guests and make them feel welcome. One more thing, the wifi works only on the 3rd floor. I have stayed here already 6 times in the past year and a half, because I think the property and location are really good, but the internet only works on the 3rd floor, so I recommend asking for a 3rd-floor room if you are going for work, like me, and need to be connected."

"Very helpful staff. They allow us to early check in after a redeye flight. It was so needful on that moment. Breakfast options also very good. Ellaborate buffet with plenty options even a sandwitch maker which I never got in any hotel before. Providencia is very peaceful place and with good neighbourhood and very near to the tallest building. My kids love when a robo came to deliver our towel in room."

"Front reception staff are rude and arrogant on booking in, don't expect a warm welcome from reception. The room we booked (1208) was comfortable with a lot of power outlets for charging in the bed head. The view from the room is great. The room is dimly lit with a funny design of the toilet and sink on one side of the room and the shower on the other side of the room. There is a large window in the shower without a blind or cover, so there is no privacy. The roof top bar is awesome with great staff, fantastic and good value menu and great views, worth your time to visit and enjoy. Was a real joy especially after the dealing with the awful staff at the front desk. The breakfast was great with a good selection and lovely staff. There is free coffee in the lobby which was great. The location is good, with easy access to cafes and restaurants as well as some tourist attractions. Unfortunately the hotel is not great in returning messages quickly when you send them on Expedia messenger. We also had to ask for our 20% off food and beverage offer as part of the Expedia booking as the reception staff did not offer this at the time of arrival at the hotel, and they said it was for food only when we asked for the voucher."

"It was good, as expected of the Intercontinental "

"El hotel está en una excelente ubicación a metros del mall Cenco costanera . La habitación muy buen tamaño . El desayuno muy bueno y completo.todo buenísimo , lo único que no estuvimos muy conformes es que la piscina no está a buena temperatura, bastante fría , imposible meterse en esta época ( otoño) ."

"Clean room, friendly staff. Good breakfast. "