Search Hotels Near Serra Park tennis courts, Sunnyvale

"Awesome"

"This is the worst stay I have ever experienced all thru out my 2 nights 3 days stay. Starting with asking for a wash cloth and a bathroom floor rug at 230 pm on the day of check in. I came back from work to the hotel after 1130 in the night and there are still no wash cloth. Worst part is that there is a loud noise coming from the bathroom. Asked the front desk for any other room and directed me to check rm 405 (i dont remember) but the room is much worst because as soon as you get out of the elevator you can hear the sound. In the morning there is no hot water that i ended up taking a shower with cold water. Around 9 ish in the morning i tried calling the hotel to talk to the manager and there was no siuccess, worst is that the front desk staff keeps on holding me for minimum 15 minutes then the line suddenly cuts off. In the night again when i came back at 1130 pm the wash cloth was delivered as well as the floor rug and the water heater is working with less sounds coming from the bathroom. Thinking that everything is fine again. The 2nd morning, before noon there was no water at all!! When the water supply came back there is no hot water and it took them forever before they can even decide to let me use a different room in a different building so I can take a shower upon my insistence to the front desk. To this date nobody from the hotel has reached out to me about what happened during my stay. So honestly thinking if I continue to do booking with this property or not,"

"Good"

"The room was fine the only problem was the $10.00 a day additional parking fee. Where do they think you should park your car if its not at the hotel you are staying at. That is a joke, I've stayed at a lot of hotels without having to pay parking fees. I will NOT stay again."

"The stay was overall just okay. The Tempur-Pedic bed was very comfortable, but the room itself was otherwise underwhelming. The biggest downside was the staff. The front desk employees were noticeably unfriendly and not very welcoming. When explaining parking, it was presented more as “parking costs this amount or you’ll be towed,” which felt like an odd and off-putting way to communicate that information. They also didn’t provide much information about the hotel’s amenities at check-in, and I later realized there were several things available that I wasn’t aware of during my stay. The breakfast was disappointing, and my room was not cleaned during my stay. Overall, it was an average experience, but the unfriendly service left the worst impression."

"Very disappointing stay overall. The only positives were free parking and continental breakfast, but the breakfast options were minimal and most of the bagels and croissants were stale. The hotel also has very poor sound insulation as we could hear carts and people talking in the hallway throughout the night. The biggest issue was the staff and housekeeping. Front desk employees were not friendly or helpful, and when I asked for extra towels I was told I had to bring my dirty towels down to exchange them, which seemed unusual and inconvenient. Housekeeping was also inconsistent. I stayed three nights and the room wasn’t cleaned until the last night despite being told it would be done earlier. When I asked for an extra blanket and pillow, the housekeeper made it seem like a major inconvenience. Overall, the lack of helpful service, noise issues, and inconsistent housekeeping made this a frustrating stay. I would not stay here again."

"Very nice "

"Clean rooms and updated facilities. "

"Outstanding staff and clean property "