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"Amazing service, beautiful surroundings, delicious breakfast and great customer service "

"Very good "

"Lovely hotel, great facilities and the staff are incredible. Great service and the food for the breakfast was delicious with plenty of options. "

"Great property close to the airport. Stayed here for one night before my morning flight. Staff were wonderful, warm and welcoming. They also provide an airport shuttle for free which is fantastic. "

"Staff was helpful. Property is clean and well-maintained. "

"The Orient Jakarta was a terrific hotel experience. First class room, amenities, bars, and dining. The rooftop bar and pool area is a must AAA+++"

"Excellent property, amazing staff. Would definitely stay again. Thank you "

"Had a great stay. "

"I was initially assigned Room 700, but after settling in, I noticed that the central air conditioning was unusually loud. I reported this to Ms. Dwinda Ayu, who responded promptly and arranged for me to be moved to another room without any hassle — her attentiveness was greatly appreciated. On the final evening of my stay, I visited the Executive Lounge, where Ms. Annissa kindly checked in with me and asked for feedback. I shared a few minor comments regarding wear and tear, and she took immediate steps to follow up on them. Great food options too. The hospitality and responsiveness of the team truly stood out. Kempinski offered a warm, comfortable experience — a genuine home away from home. I look forward to returning. "