4/10 Buruk
Georgina
Bepergian bersama teman
25 Nov 2025
Disukai: Fasilitas
Tidak Disukai: Kondisi & fasilitas properti
hotel reception and lobby looked amazing and we were so excited about our stay. RIDA at check in was lovely and gave us all relevant information regarding our stay. We were let down with the room, it was quite outdated and overall just didn't have the same feel as the reception and lobby area, but this was expected as we had seen similar reviews and we still chose to book, because of the price and look of the exterior.
Our encounter with the restaurant/bar staff was pleasant. Great customer service (didn't catch their names)
Now what really made our stay terrible was housekeeping knocking on our door hourly, from 7am to 11am, constantly asking when we were checking out, even though we had the room till 12pm. Housekeeping lady even used her key and attempted to come in and only stopped mid way as she saw I was naked and scrambling to use the duvet to cover myself, still she didn't retreat from the door and stuck her head through the gap of the door to again ask when we were checking out.
We checked in with high hopes and we were let down by housekeeping, making us feel like we needed to leave as early as dawn or something. We complained to the Hotel Manager, who had nothing but apologies to offer, little too late as I am absolutely shocked by the events in this hotel and will not be returning in a hurry. It's left a really bad taste in my mouth, not a good experience for the price paid
Georgina
Menginap 1 malam pada bulan November 2025