Eksterior

Ulasan untuk DoubleTree by Hilton London Heathrow Airport

4 out of 5
DoubleTree by Hilton London Heathrow Airport
745 Bath Road, Cranford, Hounslow, England

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 399 dari 1003 ulasan" "
Penilaian 8 - Bagus. 357 dari 1003 ulasan" "
Penilaian 6 - Cukup Baik. 135 dari 1003 ulasan" "
Penilaian 4 - Buruk. 62 dari 1003 ulasan" "
Penilaian 2 - Sangat Buruk. 50 dari 1003 ulasan" "

8,6/10

Kebersihan

8,4/10

Staf & layanan

7,8/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Magaly

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was extremely helpful especially Sahana and Iqbal.
Menginap 1 malam pada bulan April 2024
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 2 Mei 2024
Dear Magaly, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 Bagus

Sanjivani

Disukai: Staf & layanan
friendly staff.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Basit pada tanggal 1 Mei 2024
Thank you for your feedback! We're delighted to hear that our staff's friendliness made a positive impression on your stay. Providing excellent service with a smile is always our goal, and we're glad we could make your experience enjoyable. We look forward to welcoming you back in the future!

8/10 Bagus

Pankaj

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
Property is dirty from the outside with no curb appeal. Breakfast is excellent and made to order omelette were great
Menginap 3 malam pada bulan April 2024
Tanggapan dari Basit pada tanggal 1 Mei 2024
Thank you for your feedback! We're sorry to hear that the exterior cleanliness didn't meet your expectations, but we're thrilled that you enjoyed our excellent made-to-order omelettes during breakfast. We'll take your comments on board to improve our curb appeal. We hope to have the opportunity to welcome you back for an even better experience in the future!

10/10 Sangat Bagus

Oyin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Quick & warm service at the welcome desk. Nice clean room and environment
Menginap 1 malam pada bulan April 2024
Tanggapan dari Basit pada tanggal 1 Mei 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our quick and warm service at the welcome desk, as well as the cleanliness of your room and the overall environment. We aim to provide a comfortable and welcoming experience for all our guests, and we're delighted that we succeeded during your stay. We hope to welcome you back again soon!

8/10 Bagus

Karina

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Solid location- easy to access by bus and many other forms of transit. Clean but the rooms were a little dated. Still comfortable and would recommend.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Basit pada tanggal 29 Apr 2024
Dear Karina,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our location convenient and easily accessible via various modes of transportation.We appreciate your comments regarding the cleanliness of our accommodations, although we apologize if you found the rooms to be a bit dated. Rest assured, we continuously strive to enhance our facilities to ensure a comfortable and enjoyable stay for all our guests.Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit.Warm regards,

6/10 Cukup Baik

hasina

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Flash doesnt work properly.. there is no microwave or mini fridge and bed makes noises i killed two flies in the room.
Menginap 5 malam pada bulan April 2024
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 27 Apr 2024
Der Hasina, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry to hear that the flush in your room didn't work. I would always encourage you to report this or any other issue you might have during your stay with us to the CareLine or Reception, and we will always do our best to resolve the issue as quickly and efficiently as possible. Sadly none of our rooms have microwave or mini fridge. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Sangat Bagus

Rafiah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I absolutely love how the staff welcomes guests with freshly baked cookies. “Two thumbs up”.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 22 Apr 2024
Dear Rafiah, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our Team Members and Signature chocolate chip cookies. I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Sangat Bagus

sharon

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff from Housekeeping to the concierge we professional and welcoming! Very quite, safe, clean and all of the above !! We will stay there again on our next visit !!!
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Joanita

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This is a home far away from home 🏠. I wouldn’t hesitate recommending it to anyone travelling to London 💯
Menginap 6 malam pada bulan April 2024
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 15 Apr 2024
Dear Joanita, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our Hotel feeling like home far away from home. I hope we can be of service to you in the future.Again, thank you for your feedback.

6/10 Cukup Baik

Amelia

Disukai: Staf & layanan
Menginap 1 malam pada bulan April 2024
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 15 Apr 2024
Dear Amelia, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Sangat Bagus

Tamara

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We were on a long layover and wanted a place to stay for the day. The hotel allowed us to check in early at 9:30am to accommodate us. We even took advantage of the continental breakfast. The staff was wonderful.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Doubletree by Hilton Heathrow Team pada tanggal 11 Apr 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 Sangat Bagus

Barbara

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely staff. Convenient. Good breakfast options. Well soundproofed for planes. Shuttle bus to terminal. Easy for a layover.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Doubletree by Hilton Heathrow Team pada tanggal 11 Apr 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

8/10 Bagus

Shelmith

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All was good
Menginap 4 malam pada bulan April 2024
Tanggapan dari Doubletree by Hilton Heathrow Team pada tanggal 10 Apr 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.

4/10 Buruk

Isaac

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was not whAt i expected from a double tree or how hilton rewards menbers get treated. I was placed in a handicap room which was ok but im 6 foot 8 so it was not ideal given proximity of items. The staff were not very friendly Bar and restaurants being open was plus and proxmity was good. Will never stay there again
Menginap 1 malam pada bulan April 2024
Tanggapan dari Rukhsana pada tanggal 8 Apr 2024
Dear IsaacI'm sorry to hear about your experience. Your comfort and satisfaction are important to us, and it's disappointing to learn that we fell short of your expectations. I'll make sure to pass along your feedback to our team so we can address the issues you encountered and work towards improvements. We appreciate your loyalty as a Hilton Honors member, and we hope to have the opportunity to welcome you back in the future for a much-improved stay. If there's anything else you'd like to share, please feel free to reach out.Kind regardsRukhsana Hassam

10/10 Sangat Bagus

Deborah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Doubletree by Hilton Heathrow Team pada tanggal 8 Apr 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 Sangat Bagus

D

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Check in staff very helpful, especially Imran
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Doubletree by Hilton Heathrow Team pada tanggal 1 Apr 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 Sangat Bagus

Summer

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very welcoming and helpful. Very accommodating when I asked for an early check in and late check out
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 25 Mar 2024
Dear Summer, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

2/10 Sangat Buruk

Bradford K

I booked this hotel because it was supposed to be fully refundable, but our rental car broke down and we could get to the hotel. I called but they said they could refund it because Expedia had already run the payment through. I’m not sure who to blame, but it is false advertising.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 18 Mar 2024
Good Morning Mr Bradford, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry to learn of your disappointment with the cancellation Terms & Conditions please accept my apologies for this. You have booked Semi Flex Room only rate where more than 5 days prior to arrival all cancellations are charged the full cost of stay . We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.

10/10 Sangat Bagus

Kevin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
If you're looking for an inexpensive night before your flight out of London, this is a good place. It's not the place you'd want to spend the week if your intention is to see London. There are no train stops nearby and a cab ride is an hour from the middle of the city. It was surprisingly quiet given that planes were flying very close. The room was perfectly fine, clean, and comfortable. It's a basic hotel. The shuttle ran on time in the morning (every 1/2 hour) and got us to the airport in about 20 minutes. The cost was about 6 pounds per person.
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 18 Mar 2024
Dear Kevin, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

4/10 Buruk

Vasken

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 21 Mar 2024
Dear Vasken, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. May I please kindly ask if you could provide more details about your recent stay with us so that we can utilise your response by continuing to focus on making each and every guest experience the best it can be? I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Sangat Bagus

cynthis

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The food is great. The staff is great. The location is great. For a school trip last summer we stay at this hotel. It was so nice that we had to return for our trip to England and Scotland.--it is perfect!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 7 Feb 2024
Dear Cynthis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our food and Team Members, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 Bagus

Rene, Sumter

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I use Hilton when I travel. I have been a rewards member for years. I expect a certain level of professionalism. The staff did not acknowledge me as a Hilton Rewards member. The young lady was more concerned if I were going to pay for my parking. I did not feel welcome and more of an inconvenience to whatever else she was doing.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 6 Feb 2024
Dear Rene, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry that you weren't made to feel very welcome upon arrival. Please be assured that this is not our usual high standard of hospitality, and I will be speaking to the Receptionist who checked you in to make them aware of your comments.I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

10/10 Sangat Bagus

Dennis

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 21 Mar 2024
Dear Dennis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Sangat Bagus

cynthis

Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 21 Mar 2024
Dear Cynthis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

2/10 Sangat Buruk

Sunil

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Doubletree by Hilton Heathrow Team pada tanggal 31 Jan 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel.I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

10/10 Sangat Bagus

christian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 23 Jan 2024
Dear Christian, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 Bagus

MIAN

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 17 Jan 2024
Dear Mian, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Sangat Bagus

Jared, Antioch

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Doubletree by Hilton Heathrow Team pada tanggal 10 Jan 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

4/10 Buruk

Tracey

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Doubletree by Hilton Heathrow Team pada tanggal 11 Jan 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

8/10 Bagus

Alistair

Bepergian bersama keluarga dan anak
Disukai: Kebersihan
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 9 Jan 2024
Dear Alistair, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Sangat Bagus

Nicola

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 9 Jan 2024
Dear Nicola, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Sangat Bagus

David

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 9 Jan 2024
Dear David, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

6/10 Cukup Baik

Sandeep

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
I have stayed here before and had a pleasant stay. This NYE me and my partner stayed here for two nights to have a quiet stay for New Years. Upon arrival we was greeted with a rude staff member called Iqbal who was rushing the process of check-In with us and got very defensive when asked why deposit was needed. He then very rudely handed over two cookies without explanation to why they were given however this is something I am already aware of because I have stayed here before. Unfortunately it was my first time for my partner and he felt very disappointed with the treatment. I then explained over the phone to reception about the room type that we had been given and not the same as online and had to stay in a room that was not booked and the man over the phone called Imran spoke to me and said he can help me with this tomorrow. The next day I went to reception explaining this and was moved to another room that was originally booked and checked into this room that had no working TV. Me and my partner then went downstairs to explain this and Iqbal said he will send maintenance. When maintenance had come, they had explained that there was over 200 rooms and some of the rooms don’t have Wi-Fi. This defeated the purpose, of having a quiet getaway for New Year’s Eve, with my partner as the previous room had a working TV. We both spent two nights in two different rooms. The first room not originally booked and then the second with a tv with issues.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Rukhsana pada tanggal 8 Jan 2024
Dear sandeepthank you for your review and comments.We will look into it.kind regardsRukhsana

8/10 Bagus

Merran

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The night we arrived to check in. The Bar area was horrendous, the noise from two tables from very drunk patrons, with children running around knocking over lamps etc. our dinner in the bar was a nightmare. To be fair this did not reoccur during our stay but it should not have been able to continue even for one night the floor was covered in mess and the tables were left with glasses and plates for too long. Other patrons not involved in the two noisy tables were universally not impressed. The accomodation is very comfortable and rooms are spacious, although they need to rethink their pillows, they are all extremely soft and despite requests are limited in number. Firm pillows should also be available for those that want them. It made sleeping at night more uncomfortable than the beds themselves deserved. Overall the staff were polite but not overly helpful at times. Even given the reduced rate this hotel has the Hilton name and good service costs nothing. I would recommend overall with the couple of caveats above.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Doubletree by Hilton Heathrow Team pada tanggal 3 Jan 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We sincerely apologize for the unpleasant situation you encountered on the night of your arrival. Your feedback is invaluable to us, and we deeply regret that your initial impression was marred by the noise and disturbance caused by some patrons in the bar area.Please be assured that we take such matters seriously, and we have addressed this issue with our staff to prevent any recurrence. It is disheartening to hear that your dinner experience was affected, and we apologize for the inconvenience caused. We understand the importance of maintaining a pleasant environment for all our guests.We appreciate your understanding and want to assure you that your comments have been shared with our team for further improvement. We strive to provide a comfortable and enjoyable stay for all our guests, and we are committed to making the necessary adjustments to ensure a more positive experience in the future.Once again, we apologize for any inconvenience you may have experienced, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.

6/10 Cukup Baik

Gurwinderjit

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Doubletree by Hilton Heathrow Team pada tanggal 27 Des 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

8/10 Bagus

Craig

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Doubletree by Hilton Heathrow Team pada tanggal 26 Des 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 Sangat Bagus

Rafiah

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Front desk clerk was really friendly and welcoming. And…… the cookies were the icing on the cake
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 20 Des 2023
Dear Rafiah, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you your feedback.

6/10 Cukup Baik

Colin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Would use again but would check facilities first.
Hotel was easy to find. Charge of £15 to park car on open car park without security was unnecessary. Room was good, and clean, with a few niggles. Wet room was not what we wanted, and was dangerous when used. The whole floor stayed wet for hours. We could not get internet because it kept asking me to join members club, despite being a member for years. There was no way to log in with existing membership and the phone in the room did not work to ask advice. Food in the bar was good and well priced.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Doubletree by Hilton Heathrow pada tanggal 19 Des 2023
Dear CollinThank you for taking the time to share your feedback with us. We appreciate your comments and are pleased to hear that you found our hotel easy to locate and that you enjoyed the quality and pricing of our bar food.We apologize for any inconvenience you experienced during your stay. Regarding the parking charge, we understand your concern and will review our policies to ensure they align with the best interests of our guests. We also regret to hear about the issues with the wet room. Our team will investigate this matter promptly to address any safety concerns and improve the overall experience.We are sorry for the frustration you encountered with the internet access. It's disheartening to hear about the challenges you faced in logging in as a longstanding member. We will investigate this issue to ensure a smoother process for our valued members in the future. Additionally, we regret any inconvenience caused by the non-functional phone in your room. We will inspect and rectify this promptly to enhance communication for our guests.Your feedback is invaluable to us, and we appreciate your loyalty as a long-term member. Please be assured that we take your comments seriously and will use them to enhance the quality of our services. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Thank you for choosing [Hotel], and we look forward to the possibility of serving you again in the future.Best Regards,

2/10 Sangat Buruk

Shane

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
VAN BREAK IN’S
TRADESMEN BEWARE! they have regular break ins on vans parked in there car park, I spoke to a member of staff who said it happens 2/3 times a week. My van was parked outside the doors and still had all my tools taken. There are no security measures in place to stop this, people can drive on and off at there pleasure.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Rukhsana pada tanggal 18 Des 2023
Dear ShaneI want to express my sincere apologies for the unfortunate incident you experienced with the break-in at our car park. Your feedback is deeply concerning, and I assure you that we take this matter very seriously.Firstly, I am sorry to hear that your van, despite being parked outside the doors, fell victim to theft. It is unacceptable that such incidents have been occurring with such frequency, and I appreciate your willingness to bring this to our attention.I understand your frustration with the lack of security measures in place, and I want to assure you that we are actively looking into this matter. The safety and security of our guests and their belongings are of utmost importance to us. We will be conducting a thorough review of our current security protocols and will take immediate steps to enhance them.To begin addressing this issue promptly, we are:Collaborating with local law enforcement to enhance patrols in the area.I would like to extend my personal apology for any inconvenience and stress this incident may have caused you. Your experience will not go unnoticed, and we are committed to making the necessary changes to prevent such occurrences in the future.If you have any further details or suggestions that may assist us in improving our security measures, please feel free to share them. Your insights are invaluable to us as we work to create a safer environment for all our guests.Once again, I apologize for the inconvenience you have faced. Please be assured that we are taking immediate action to address this matter and prevent similar incidents in the future.Thank you for bringing this to our attention.Sincerely,

8/10 Bagus

Subash, Hooksett

Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 18 Des 2023
Dear Subash, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

6/10 Cukup Baik

Demi

Disukai: Kebersihan
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 18 Des 2023
Dear Demi, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us. Are you able to share more details with us so that we can utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

6/10 Cukup Baik

xiao lei

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 18 Des 2023
Dear Xiao Lei, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us. Are you able to share more details with us so that we can utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 Bagus

Lakhvinder

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The stay at Hilton was good although some of the furniture needs updating and carpets need a deep clean. The parking is too expensive and Hilton should at least provide a cheaper parking for customers staying at the hotel. Staff were very good.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 18 Des 2023
Dear Lakhvinder, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our team members and , and I hope we can be of service to you in the future. I would like to thank you for raising the conditions of room issue and parking charge as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.Again, thank you for your feedback.

8/10 Bagus

Ali

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good stay for the price you pay, room lighting was not the best. £5 tray charge for any room service
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 18 Des 2023
Dear Ali, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Sangat Bagus

Stephen

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
close to central london
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 15 Des 2023
Dear Stephen, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Sangat Bagus

April

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 15 Des 2023
Dear April, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Sangat Bagus

Andrew

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 14 Des 2023
Dear Andrew, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Sangat Bagus

Herb

Menginap 9 malam pada bulan Desember 2023
Tanggapan dari DoubleTree by Hilton London Heathrow Airport Team pada tanggal 2 Jan 2024
Dear Herb, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 Bagus

Sara

Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Gentleman who checked us in was very abrupt, bordering on rude, not only to us but also to the guest behind us waiting to check in. Rest of staff pleasant.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Doubletree by Hilton Heathrow Team pada tanggal 8 Des 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. I am sorry that you weren't made to feel very welcome upon arrival. Please be assured that this is not our usual high standard of hospitality, and I will be speaking to the Receptionist who checked you in to make them aware of your comments. I hope we can be of service to you in the future.

8/10 Bagus

richard

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Doubletree by Hilton Heathrow Team pada tanggal 6 Des 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.