Bagian depan properti - sore/malam

Ulasan untuk Heeton Concept Hotel Kensington

3 out of 5
Heeton Concept Hotel Kensington
15-25 Hogarth Road, London, England

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 77 dari 224 ulasan" "
Penilaian 8 - Bagus. 73 dari 224 ulasan" "
Penilaian 6 - Cukup Baik. 43 dari 224 ulasan" "
Penilaian 4 - Buruk. 21 dari 224 ulasan" "
Penilaian 2 - Sangat Buruk. 10 dari 224 ulasan" "

7,8/10

Kebersihan

8,6/10

Staf & layanan

7,2/10

Fasilitas

7,2/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Sarah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Leider kein Frühstück im Hotel, allerdings genügend umliegende Cafés und Restaurants
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Bella pada tanggal 17 Mei 2024
Dear Sarah,Thank you for sharing your feedback. We appreciate your understanding regarding the lack of breakfast service in the hotel and are glad to hear that you found plenty of cafes and restaurants in the surrounding area to meet your needs.While we currently do not offer breakfast on-site, we are always looking for ways to enhance our guests' experience. Your feedback is valuable, and we will consider it as we evaluate potential improvements to our amenities.We hope you enjoyed your stay overall and look forward to welcoming you back in the future. If there is anything else we can assist you with, please do not hesitate to let us know.Best regards,Bella Duty Manager

10/10 Sangat Bagus

David

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff were polite and efficient only stayed one night to visit Royal Albert Hall although I enjoyed the stay
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Bella pada tanggal 12 Mei 2024
Dear David,Thank you for your feedback!. We're glad to hear that you found our staff polite and efficient during your stay. It's our priority to ensure that every guest feels welcomed and well taken care of. We hope you had a wonderful time visiting the Royal Albert Hall and that you consider staying with us again whenever you're in the area!. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. Warm Regards,BellaDuty Manager

8/10 Bagus

Joy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Bella pada tanggal 17 Mei 2024
Dear Joy,Thank you so much for your fantastic review. We are thrilled to hear that you had such a positive experience during your stay.Your kind feedback motivate our team to continue delivering excellent service and ensuring that all our guests have a memorable stay. If there is anything else we can do to make your next visit even better, please do not hesitate to let us know.We look forward to welcoming you back soon!.Warm Regards,BellaReception

8/10 Bagus

Jemma

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Elevator wasn’t working during our stay which was a real pain. Other than that a lovely hotel.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Bella pada tanggal 12 Mei 2024
Dear Jemma,Thank you for sharing your feedback with us. We're truly sorry to hear about the inconvenience you experienced with the elevator during your stay. We understand how frustrating it can be when such amenities are not functioning as expected, and we sincerely apologize for any inconvenience caused. Your comments are valuable to us as they help us identify areas for improvement. We're glad to hear that you found our hotel lovely otherwise, and we hope to have the opportunity to welcome you back for a much smoother and enjoyable experience in the future. If there's anything we can do to make it up to you or assist you with any future bookings, please don't hesitate to reach out. Thank you for choosing to stay with us.Warm Regards,BellaDuty Manager

10/10 Sangat Bagus

Bernice

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Safe,quiet,very close to Tube and staff were professional & helpful. We enjoyed the area very much.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Bella pada tanggal 12 Apr 2024
Dear Bernice,Thank you for sharing your experience with us! We're delighted to hear that you found our hotel to be safe, quiet, and conveniently located near the Tube. Providing a peaceful and secure environment for our guests is a top priority, and we're glad that you felt comfortable during your stay.It's wonderful to know that our staff were professional and helpful throughout your visit. Ensuring that our guests have a pleasant and memorable experience is something we take great pride in.We're thrilled that you enjoyed the area surrounding our hotel as well. London has so much to offer, and we're glad that you were able to explore and make the most of your time here.If you ever find yourself back in the area, we'd love to welcome you back for another enjoyable stay. If there's anything else we can do to enhance your experience, please don't hesitate to reach out.Warm regards,BellaDuty Manager

10/10 Sangat Bagus

Cheryl

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Sasha pada tanggal 3 Apr 2024
Dear Cheryl,We appreciate your feedback and looking forward to welcoming you in our hotel again.

8/10 Bagus

Dana

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Sasha pada tanggal 3 Apr 2024
Dear Dana, We appreciate your feedback and looking forward to welcoming you in our hotel again.

10/10 Sangat Bagus

Jon

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sasha pada tanggal 3 Apr 2024
Dear Jon, We appreciate your feedback and looking forward to welcoming you in our hotel again.

10/10 Sangat Bagus

Ethan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Joy Palmer - Senior Guest Service Manager pada tanggal 24 Feb 2024
Dear Ethan,Thank you for your feedback! We look forward to welcoming you back in the future.Best Wishes,

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Generally satisfied with my stay
Happy with my room here, good value for money, tidy room and reception, good location, very good service from staff.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Joy Palmer - Senior Guest Service Manager pada tanggal 15 Feb 2024
Dear Guest,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found our rooms to be of good value and tidy, and that our location was convenient for you.Your kind words about our staff’s service are greatly appreciated and will be shared with the team. They work hard to deliver an exceptional guest experience, and it’s wonderful to hear that their efforts have been recognized.We look forward to welcoming you back in the future.

8/10 Bagus

NANAKO

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
アールズコート駅に近く、立地は抜群。駅前にカフェもあるので朝ごはんにも困らない。部屋は清潔でしたが、ちょっと狭いかな。部屋の壁が薄いのか隣の部屋の声が丸聞こえでした。
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Joy Palmer - Senior Guest Service Manager pada tanggal 15 Feb 2024
Dear Nanako,Thank you for sharing your feedback with us. We are delighted to hear that you appreciated our prime location near Earl’s Court station and the convenience of having a café nearby for breakfast.We are also pleased to know that you found our rooms clean. However, we regret to hear about your concerns regarding the room size and soundproofing. We strive to provide comfortable accommodations for all our guests and your feedback is invaluable in helping us improve.We will certainly look into the issues you’ve raised and explore possible solutions. We hope to have the opportunity to welcome you back in the future for a more satisfying stay.

10/10 Sangat Bagus

caroline

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sasha pada tanggal 9 Feb 2024
Dear Caroline,Thank you for your feedback! We are always welcome you back in our hotel.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Sasha pada tanggal 9 Feb 2024
Dear Guest,Thank you for your feedback! We always welcome you back in our hotel!

10/10 Sangat Bagus

anthea

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Will def stay again.
Easy check in. Great reception staff - friendly & attentive. Earls Court tube station very close. Shops restaurants nearby. Very clean and tidy hotel. Bar facility, comfy reception area, wifi, work desk.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Sasha pada tanggal 3 Feb 2024
Dear Anthea,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that your check-in process was easy and that you found our reception staff to be friendly and attentive. It's fantastic to know that our proximity to Earls Court tube station, nearby shops, and restaurants contributed to your convenience.We appreciate your kind words about our clean and tidy hotel, as well as the facilities such as the bar, comfy reception area, wifi, and work desk. Providing a comfortable and welcoming environment is a top priority for us, and we are delighted to hear that we met your expectations.If your travels bring you back to the area, we would be honored to welcome you again. Thank you for choosing our hotel, and we look forward to hosting you in the future.Warm regards,

8/10 Bagus

IFAN GARI

Traveler bisnis
Convenient and reasonably priced
Good proximity to Earls Court tube station - plenty of pubs, places to eat and amenities around
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Sasha pada tanggal 2 Feb 2024
Dear Ifan,Thank you for your positive review! We're thrilled to hear that you found our location convenient, especially with the proximity to Earls Court tube station. It's great to know that you enjoyed the abundance of pubs, dining options, and amenities in the area.We strive to provide a convenient and enjoyable experience for our guests, and your feedback is truly appreciated. If there's anything specific you loved or any suggestions you have for improvement, please feel free to share. We look forward to welcoming you back in the future, and thank you for choosing our establishment.Kind regards,

10/10 Sangat Bagus

James

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Overnight stay for a football match
I chose the Heeton Concept hotel mainly because of its location which was a short walk to many amenities including pubs, restaurants takeaways and a short walk to the tube at Earls court. District and Picadilly lines which was ideal for travelling to Fulham for the football. The front of house staff were very friendly, welcoming anf helpful.The hotel seems quite dated but was clean comfortable and had everything we needed for our short stay , would definitely visit again.well done everyone 👏👏
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sasha pada tanggal 1 Feb 2024
Dear James,Thank you for taking the time to share your experience! We're thrilled to hear that our location, close to various amenities and public transportation, met your expectations. Your kind words about our friendly and helpful front-of-house staff are greatly appreciated.We understand your observation about the hotel's appearance, and we're glad that despite its dated look, you found it clean, comfortable, and well-equipped for your short stay. Your positive feedback encourages us to continue delivering excellent service.We look forward to welcoming you back on your next visit, and we appreciate your recognition. Well done everyone indeed! If there's anything specific you'd like us to improve or any preferences for your next stay, please feel free to share. Safe travels!Warm regards,

2/10 Sangat Buruk

Matthew

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sasha pada tanggal 1 Feb 2024
Thank you for your feedback! We appreciate you staying in our hotel.Regards,

10/10 Sangat Bagus

Léa

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Très bien situé 35 personnels très accueillants
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Sasha pada tanggal 1 Feb 2024
Thank you for your feedback! We appreciate you staying in our hotel! Regards,

10/10 Sangat Bagus

Jaime Emir

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Sasha pada tanggal 1 Feb 2024
Thank you for your feedback! We appreciate you staying in our hotel! Regards,

10/10 Sangat Bagus

Laura Natalia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Sasha pada tanggal 17 Jan 2024
Thank you for your feedback! We appreciate your staying in our hotel.Regards,

8/10 Bagus

Alan

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sasha pada tanggal 12 Jan 2024
I appreciate the time and effort you took to provide feedback. It means a lot to our hotel.Regards,

10/10 Sangat Bagus

Alan

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Joy Palmer - Senior Guest Service Manager pada tanggal 13 Jan 2024
Dear Alan,Thank you for your perfect score review. We are thrilled to hear that you had an excellent stay at our hotel.Your satisfaction is our top priority and knowing that we were able to meet your expectations is the best reward we could ask for.We look forward to welcoming you back for another wonderful stay in the future.

8/10 Bagus

Crystal Onolia

Disukai: Kebersihan, staf & layanan
Menginap 5 malam pada bulan November 2023
Tanggapan dari Sasha pada tanggal 12 Jan 2024
I appreciate the time and effort you took to provide feedback. It means a lot to our hotel.Regards,

6/10 Cukup Baik

Gulfiya

Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Sasha pada tanggal 1 Feb 2024
Thank you for your feedback! We appreciate you staying in our hotel! Best regards,

6/10 Cukup Baik

Filippa

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Sasha pada tanggal 12 Jan 2024
I appreciate the time and effort you took to provide feedback. It means a lot to our hotel.Regards,

8/10 Bagus

Jessica

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Okay. Bett hart.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sasha pada tanggal 12 Jan 2024
I appreciate the time and effort you took to provide feedback. It means a lot to our hotel.Regards,

8/10 Bagus

Abbie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sasha pada tanggal 12 Jan 2024
I appreciate the time and effort you took to provide feedback. It means a lot to our hotel.Regards,

6/10 Cukup Baik

Tetuionoarii

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Sasha pada tanggal 12 Jan 2024
I appreciate the time and effort you took to provide feedback. It means a lot to our hotel.Regards,

10/10 Sangat Bagus

Maé

Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Joy Palmer - Senior Guest Service Manager pada tanggal 13 Jan 2024
Dear Mae,Thank you for your perfect score review. We are thrilled to hear that you had an excellent stay at our hotel.Your satisfaction is our top priority and knowing that we were able to meet your expectations is the best reward we could ask for.We look forward to welcoming you back for another wonderful stay in the future.

10/10 Sangat Bagus

Claudia

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sasha pada tanggal 5 Jan 2024
Dear Claudia,Thank you for your feedback! We appreciate you staying in our hotel.

8/10 Bagus

Mohammed-Nur

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Sasha pada tanggal 5 Jan 2024
Dear Claudia,Thank you for your feedback! We appreciate you staying in our hotel.

10/10 Sangat Bagus

Irene

Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Sasha pada tanggal 1 Feb 2024
Thank you for your feedback! We appreciate your staying in our hotel.Regards,

10/10 Sangat Bagus

Navjeevan

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sasha pada tanggal 30 Des 2023
Thank you for your feedback! We appreciate you staying with us!Regards,

8/10 Bagus

Hilde

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Goede prijs/kwaliteit, goede ligging, vriendelijk onthaal. We yadden een familiekamer, net gepast voor 3 volwassenen.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Sasha pada tanggal 27 Des 2023
Dear Hilde,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our hotel to offer a good price/quality ratio and that the location met your expectations. It's wonderful to know that you enjoyed a friendly welcome, as providing excellent customer service is one of our top priorities.We're pleased that the family room accommodation suited the needs of three adults. If there are any specific aspects of your stay that stood out or any suggestions you may have for improvement, we would love to hear more. Our goal is to consistently provide a comfortable and enjoyable experience for all our guests.Once again, thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.Best regards,

8/10 Bagus

Sara

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Sasha pada tanggal 24 Des 2023
Thank you for your feedback! We appreciate your staying in our hotel! Regards,

10/10 Sangat Bagus

Francisco Javier

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Being so close to earl's court underground station made it extremely easy for us to explore the city
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Sasha pada tanggal 24 Des 2023
Thank you for your feedback! We appreciate your staying in our hotel! Regards,

10/10 Sangat Bagus

Melanie

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Sasha pada tanggal 20 Des 2023
Thank you for choosing our hotel and for your rating! Regards,

10/10 Sangat Bagus

Renate

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Perfekt hotell for overnatting i London dersom du ikke skal oppholde deg på rommet. Gode senger, stille og rolig område, men litt lang fra byen. Aircondition på rommet. Nyoppusset bad.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sharmila pada tanggal 16 Des 2023
Dear Guest,Thank you for taking the time to share your experience with us. We’re delighted to hear that you found our hotel perfect for an overnight stay and appreciated the comfort of our beds, the tranquillity of our location, the air conditioning in the room, and our newly renovated bathrooms.We understand that our location might be a bit far from the city for some guests, and we appreciate your feedback. We continually strive to improve our guest experience and your comments are invaluable.We hope to welcome you back in the future. Thank you once again for your kind words.Best Regards,Sharmila@Reception

10/10 Sangat Bagus

Carlos

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Sasha pada tanggal 4 Jan 2024
Thank you so much for your kind words! We're delighted to hear you had a great experience. We look forward to welcoming you back soon.Best regards,

10/10 Sangat Bagus

Ernesto

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sharmila pada tanggal 14 Des 2023
Thank you for your feedback.We look forward to welcoming you back in the future.

10/10 Sangat Bagus

JUNKO

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sharmila pada tanggal 14 Des 2023
Thank you for you Feedback.We look forward to welcoming you back in the future.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Super séjour
Super séjour, hôtel très bien situé à 2 pas d’une station de métro, beaucoup de composites autour, la rue est très calme. Le personnel est accueillant et arrangeant, l’hôtel est beau et facile d’accès. Si je devais donner un point négatif : beaucoup de condensation dans la chambre, surtout quand il pleut à l’extérieur… Sinon rien à dire je recommande !
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Sasha pada tanggal 13 Des 2023
Dear Guest,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and found our hotel's location, amenities, and staff to be to your satisfaction.Your feedback about the condensation in the room is duly noted, and we apologize for any inconvenience this may have caused. Rest assured, we will investigate this matter to ensure it is addressed promptly. Our commitment is to provide a comfortable and enjoyable stay for all our guests, and your insights are invaluable in helping us achieve that goal.We genuinely appreciate your recommendation and hope to have the pleasure of welcoming you back on your future travels. Once again, thank you for choosing our hotel, and we look forward to serving you again soon!Warm regards,

10/10 Sangat Bagus

Emma

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sasha pada tanggal 13 Des 2023
Thank you for your feedback! We are appreciate staying in our hotel!

6/10 Cukup Baik

Ida

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
Ok -
Helt ok. Renholdspersonalet ga oss for få håndklær og tok ikke med det skitne ut. I tillegg lot de døren til rommet vårt stå åpen slik at hvem som helst kunne ha gått inn på rommet, vi var sent tilbake så dette var litt ekkelt å oppdage etter mange timer. Harde senger. Ellers var hotellet veldig godt plassert og det fungerte greit for oss.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Bella pada tanggal 10 Des 2023
Dear Ida,Thank you for taking your time and leave us a review.We regret the fact that you had a bad experience regarding our housekeeping team. At Heeton, we take seriously the comments of our guests, and we are going to investigate why they did not take the used towels with them and did not make sure that all the doors were properly closed after the cleaning.We are happy to hear that, other than that, the hotel met you expectations.Kind regards,BellaDuty Manager

6/10 Cukup Baik

Alessandro

Menginap 4 malam pada bulan November 2023
Tanggapan dari Sasha pada tanggal 28 Des 2023
Thank you for your feedback! We appreciate you staying with us! Regards,

8/10 Bagus

Brian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan November 2023
Tanggapan dari Sasha pada tanggal 13 Des 2023
Thank you for your feedback! We are appreciate staying in our hotel!

6/10 Cukup Baik

Carolina

Disukai: Kenyamanan kamar
Tidak Disukai: Kebersihan, staf & layanan
leider nie wieder
Das Hotel ist sehr gut gelegen. Die Lobby ist hell, freundlich und schön dekoriert.Alle Stöcke sind mit dem Lift erreichbar. Das Hotel bietet kein Frühstück, aber bei der Tubestation hat es viele Restaurants/Pubs, wo man sich verpflegen kann. Unser Zimmer war herzig und zweckmässig eingerichtet, aber schon etwas in die Jahre gekommen. Die Dusche war super mit sofort warmem Wasser mit genügend Druck, sogar im 4. Stock oben. Leider hatte es im Bad keine Ablagefläche, auch nicht auf dem Lavaborand. Es hatte auch keine WC-Bürste. Frotteewäsche hatten wir genug. Die Betten waren unbequem und das Leintuch viel zu klein, so dass dieses immer verrutschte. Wir waren 8 Nächte dort und unser Zimmer ist in dieser Zeit nie geputzt worden. Man konnte immer wählen, ob man einen Zimmerservice möchte, oder nicht. Wir haben uns für einen Service entschieden, weil wir gerne Tee/Kaffee trinken im Zimmer. Der Service bestand darin, dass das Duvet gestreckt wurde, die Kissen aufgeschüttelt wurden, die Handtücher gewechselt wurden und Tee/Kaffee aufgefüllt wurde, das wars. Es wurde nie geputzt und das Bett richtig gebettet mit Leintuch strecken und einbetten. Das verrutschte Leintuch blieb, wie es am Morgen war. Wir sind saubere Gäste, aber nach 8 Tagen sah das Zimmer sehr dreckig aus. Wir hatten einen verstopften, stinkenden Abfluss und dies gemeldet. Es wurde sofort darauf reagiert und entstopft. Das Personal empfanden wir aber generell als unmotiviert und unfreundlich.
Menginap 8 malam pada bulan November 2023
Tanggapan dari Sasha pada tanggal 9 Des 2023
Dear Carolina,Thank you for taking the time to share your detailed feedback with us. We appreciate your honest insights, and we apologize for any inconvenience you may have experienced during your stay. Your comments are valuable to us as they help us identify areas for improvement.We are pleased to hear that you found our hotel well-located, with a friendly and beautifully decorated lobby. We also appreciate your positive remarks about the accessibility of the rooms and the quality of the shower.However, we regret that certain aspects of your stay did not meet your expectations, particularly regarding the room furnishings, bed comfort, and the overall service experience. Please rest assured that we take your feedback seriously, and we will review these areas to ensure that necessary improvements are made.We are committed to providing a positive and comfortable experience for all our guests, and your comments will assist us in achieving that goal. We hope to have the opportunity to welcome you back in the future, where we can demonstrate the improvements we have made based on your valuable feedback.Thank you for choosing our hotel, and we appreciate your understanding.Best regards,

10/10 Sangat Bagus

Jason

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great property and great staff. Very accommodating.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Sasha pada tanggal 9 Des 2023
Dear Jason,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our property great and our staff accommodating. Providing exceptional service and a welcoming environment for our guests is always our top priority.It's wonderful to know that our team was able to meet your expectations and contribute to making your stay enjoyable. If there's anything specific that stood out to you or any team member you'd like to commend, please feel free to share those details with us. Thank you once again for choosing our property, and safe travels!Best regards,

10/10 Sangat Bagus

Jocelyn

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
it is clean and the area has an easy access on trains and buses.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Sasha pada tanggal 9 Des 2023
Dear Jocelyn,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our establishment clean and well-maintained. Ensuring a comfortable and hygienic environment for our guests is one of our top priorities.We're also pleased to learn that our location with easy access to trains and buses contributed to your convenience during your stay. We look forward to the opportunity to host you again. If there's anything specific you enjoyed or any suggestions you might have to enhance your experience further, please feel free to share. Your insights are valuable to us.Best regards

8/10 Bagus

Ajit

Menginap 1 malam pada bulan November 2023
Tanggapan dari Sasha pada tanggal 20 Des 2023
thank you for choosing our hotel and for your rating!Regards,