4/10 Buruk
JUDITH
Bepergian bersama keluarga
5 Des 2025
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
I’ve stayed here many times at this hotel and loved the location which can’t be beaten to be honest, and have never had an issue but my recent stay was not up the usual standard. I stayed in a quad room on the 1st floor. But the room has got rather disheveled . The carpets were stained and dirty looking the curtains had obviously been washed but not ironed and hid peeling paint work .However the main complaint is towards staff in the hotel 5/12/25. between 10.10-11 am
Room 10 knock on our door while packing, We were met with an accusatory attitude, from a staff member claiming we had set the fire alarm off — a completely baseless accusation. I should mention that no fire alarm was set off in the room , no appliances were on no smoking etc but accused we were of setting the fire alarm off . Next, one minute to check out as we were gathering our bags to leave another knock on the door a member off staff told us to leave as it’s check out . Really don’t need to be told especially as just minutes earlier the other member of staff would have see us nearly packed .Ive literally been to many hotel and never been asked to leave and check out .The attitude is totally unacceptable and I couldn’t wait to get out. This stay has completely changed my view of the hotel. Sadly, I will not be returning again ,and I would urge other travellers to think carefully before booking until improvements are made
JUDITH
Menginap 1 malam pada bulan Desember 2025
