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"So to be completely honest, this is a good hotel. The rooms are a little tired, and some of the amenities in the rooms are a bit antiquated BUT it is clean, comfortable and good value for money. The best part about this hotel is the wonderful team of staff. From the check in, to the breakfast team, everyone is smiling and friendly and genuine and for this reason I would stay again. Breakfast was hot, tasty and plentiful and this hotel reminds me of being on holiday with it's layout and decor. A little TLC and this could be an amazing hotel."

"The view from the room was outstanding. I had a room with a view of Tower Bridge. The food at the hotel was quite good. If I had to knock anything, it would be two things: The bathroom and the bed area. The bathroom seemed dated. There were no outlets by the bed to plug in to either. I don't know if I've ever seen that before. I'd recommend the hotel, but be aware of what you'll find going in."

"Great location, very good adjacent restaurants, room amenities perfect- proper coffee, bottled water, biscuits and chocolate! Comfortable bed and pillows. Would recommend"

"Clean and tidy, lovely staff. Car park and e/c charging would recommend "

"Hotel nice, staff not very friendly or helpful Room was ok very small and strange set up with sink by the door Not as close to Westminster as expected nothing on the doorstep Bed was comfortable but basic amenities "

"Really enjoyed our two nights in the Thistle Marble Arch, reception was quick and our room on the 6 floor was excellent. Breakfast was good, not happy having to pay for a cup of Starbucks coffee and then to see an added service charge, this needs to stop. Did have an issue with the room toilet not flushing on the second night after 22:00, called reception and a maintenance person came after about 40 minutes and resolved the problem. We did see the card saying if you didn’t want your room cleaned on the second day , put the card on the door, we were told we would get a £10 drinks voucher, this never materialised. We will definitely return to the Thistle in the future."

"Great hotel, great staff, great location. Travelled with a toddler and the hotel was perfect. When we come back to London, this will be the place we stay."

"No toilet in communal areas. Staff did not even know how to find our room e.g. how to get there, which floor or lift to take. Room and location were perfect though."

"The staff was very helpful. We are satisfied with our stay"