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"The lounge and breakfast room are very good."

"Nice hotel and reception area. The room was a good size and well equipped and clean. Location is great. "

"Beware - hidden charges! I specifically booked this airport hotel because they have a spa pool, steam room and sauna. But when I checked in, the front desk said there’s a charge to use it. I was flabbergasted! I have stayed at over 30 hotels in N. America, Europe, and the UK with pool facilities and use was always complimentary for registered guests. The charge at this place was definitely hidden! The front desk would not even say how much it is, they said contact the spa to inquire about rates. The hotel information mentions a spa with charges for massages, facials, etc. Of course I would expect to pay a separate charge for those services. But just to use the whirl pool, sauna and steam room, I felt extremely mislead because those should be free for registered guests, like everywhere else I’ve stayed. And get this! - the charge for these facilities at Sofitel London-Heathrow is exhorbitant. When I inquired at the spa, just the whirl pool, sauna, and steam room is £40! The pool was broken but for £20 the sauna and steam room would still be available. If you order a spa treatment those are included. I had already paid enough for the room, I was not about to pay more. So disappointing! Other issues too: dark room! - NO light switch or instructions, you need a card for the lights! Phone to call front desk broken, I had to go back to reception to get help with the lights after fumbling blindly in the dark room looking for light switches! "

"This is our 3rd time staying here. It is a perfect place to start your adventures. It is close to the Kensington High Street Station, the Circle Line and District Line trains are really great to get to everything. Super close to Hyde Park for a lovely walk through. "

"Every thing I needed"

"The staff were really helpful, we arrived very early and they emailed us well before our check in time to say we could have the room early (this was very much appreciated after a 10 hour overnight flight) Location is great and the views are amazing too!"

"Great location earls court. Rooms modern and clean; bed comfy; rooms are small. Staff helpful."

"The hotel was in a great location for using public transport and had very clean rooms. The only downside we had was that our room was super warm on the evening and we couldn't open the window and there was no temperature control for the room that we could see. Aside from that we had a great experience staying here for the 1 night!"

"Great location, lots of restaurants and shops "