Mahwah - Nanuet hotel guide. Four Seasons hotel in Mahwah - Nanuet, New Jersey

"Like many others mentioned, the property IS dated. Not only does the loud water /pipe sounds wake you up. But our shower was not working properly, sink was leaking, and overall the unit was not well cleaned. We put a towel on the floor to catch water, and it was filthy when we lifted it to put in the tub, the floor was not dusted well under the sink. The pricing on Expedia is not correct, the hotel adds on a bunch of extra charges when you check in, including their "bar" that we had 0 interest in using. "

"After staying in a few hotels near Times Square, this is our favorite! The location is PERFECT!!! The icing on the cake includes: the great free breakfast and the kind, friendly and professional staff — which includes everyone from the front desk to housekeeping to the kind folks working in the dining rooms. Thank you, one and all!!! We can’t wait to come back. "

"This property is very centrally located, however the rooms are small and the walls are thin. We stayed for 5 night and every night we woke up due to partying neighbors. "

"Outlets Sid nor work only one. It was very hard to charge all our divices we needed for the next day "

"Make sure to visit Bo at the bar ,super nice guy , and makes a great whiskey Sour "

"Very well located and parking was just next door"

"The location is the best thing about the property. The hotel is dated and needs upgrading. The bathroom had fresh, visible stains on the wall which was an indication that it isn't cleaned well. I was told that a room was available for check-in @ noon and when I arrived it was like I was forced to upgrade due to the front desk knowing that I was ready to settle in. I was told that I was getting a great view in the best room available. The view was horrible and I was charged an additional $40/night, which did not suffice @ all. I wouldn't return nor recommend. Well, that is if someone prioritizes location over amenities & accommodations. "

"Key cards are unreliable. Apparently they are replacing the system, but for now very frustrating. Staff is (mostly) accommodating."

"When we arrived at the hotel, a bellman offered to take our luggage and store it for us as we arrived early and the room wasn't ready. After we placed our items on the rolling cart, gave us a valet ticket to use to retrieve our bags upon our return and he said he might not be there when we returned for our room and held out his hand, asking for a tip. We gave him a tip and when we returned a few hours later, he was there, walked us back to an unfinished room and told us to find our own bags. When we went into our room, it was close to 80 degrees with no way to turn on a fan or change the temperature. We went to use the bathroom and hang a towel on the towel rack and the rack literally fell off the wall. When we called and asked for maintenance to come look at the room to address the temperature, the maintenance staff Said that the whole building was still in heat mode because the whole building had to be switched to air conditioning mode and that there was no option to adjust the temperature and each room. He then proceeded to open our windows and put a box fan in our window to help 'cool' the room. Please keep in mind we're on the 22nd floor and there are no screens in the windows! We are traveling with two children and I have no idea how this is even legal with the tremendous risk a child being able to fall out the window!"