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"Nice hotel, bit tired but very convenient if you park in the pod parking for terminal five Heathrow"

"A"

"Its our second time staying there. It was clean. The staff was friendly."

"Terrible. No water, no plugs by the bed, a shower door that sounds like it’s going to fall over and break. This is a never been renovated Sofitel. Do not Stay here. Staff were completely blank. Could not even get a basic necessity like water delivered. Waited an hour and had to walk to reception. "

"Air con was ridiculously on a timer. Rang reception BOILING hot at 11.30pm and was told "it's on a timer, there's nothing we can do". So the aircon (despite having cooled the room down to 18degrees as we set it to, to be able to sleep) automatically sets back to heat the room up to 22 degrees, not matter what aircon temperature you set it to. Unsleepable."

"Only here for one night, but would stay here again. "

"Old and outdated and very dirty"

"Lovely grounds and excellent staff. The deluxe room was nice. It was tired, it would benfit from a fixutres and fitting refresh. We were comfortable and I wouldn't let this stop me booking again. The jacuzzi was not operational on both day and this was disappointing. I feel something could have been done to compensate for this. The pool was also a touch cold for me. I booked 2 treatments. I was initially over charged for these but this was rectified when I made it known. Cocktails were fantastic although expensive, especially with service charges added on!"