Eksterior

Ulasan untuk Fairfield Inn & Suites Memphis I-240 & Perkins

2.5 out of 5
Fairfield Inn & Suites Memphis I-240 & Perkins
4760 Showcase Blvd, Memphis, TN

Ulasan

7,2

Bagus

Penilaian 10 - Sangat Bagus. 176 dari 547 ulasan" "
Penilaian 8 - Bagus. 157 dari 547 ulasan" "
Penilaian 6 - Cukup Baik. 85 dari 547 ulasan" "
Penilaian 4 - Buruk. 51 dari 547 ulasan" "
Penilaian 2 - Sangat Buruk. 78 dari 547 ulasan" "

7,6/10

Kebersihan

8,2/10

Staf & layanan

6,6/10

Fasilitas

7,2/10

Kondisi & fasilitas properti

6,8/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

fred

Traveler bisnis
I never checked in because I was scammed
Menginap 1 malam pada bulan April 2024
Tanggapan dari Front Desk pada tanggal 8 Apr 2024
Hi FredPlease Follow up with Expedia they will help you. We understand when booking with Expedia the hotel is not able to investigate this reservation because you are booking was outside our company.

8/10 Bagus

Haidar

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property is clean and safe
Menginap 1 malam pada bulan April 2024
Tanggapan dari Front Desk pada tanggal 8 Apr 2024
Hi HaidarThank you for sharing your stay with us we look forward to seeing you again

10/10 Sangat Bagus

Ar'Tesia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Bob

Bepergian dalam rombongan
Good
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Mario

Traveler bisnis
Tidak Disukai: Fasilitas
THEY ARE BAD SERVICE
Menginap 2 malam pada bulan Februari 2024

8/10 Bagus

Jeanne

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tout est correct. Nous avons très apprécié.
Menginap 1 malam pada bulan Februari 2024

6/10 Cukup Baik

Mary

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff were very friendly. No dining within walking distance, must drive to anything.
Menginap 1 malam pada bulan Februari 2024

2/10 Sangat Buruk

Loqueria

Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Hugh

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I enjoy the room very much aand the staff was helpful with my questions.
Menginap 1 malam pada bulan Februari 2024

2/10 Sangat Buruk

Timothy, Orem

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Internet didn't work the entire stay. Exposed carpet nails in the room. Overall dirty bathrooms and rooms
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 18 Des 2023
Dear Timothy,Thank you for offering feedback about your recent experience at our hotel. We're sorry you were disappointed with your stay. Your comments are important to us, and we'll use them as we continuously work to improve our accommodations and amenities. Kind regards.

6/10 Cukup Baik

Yania

Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

James

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023

2/10 Sangat Buruk

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Poorly equipped, bad plumbing
The lamp between the beds had no light bulb; when I picked up a replacement at the front desk, it still didn’t work. The water out of the bathroom came out rusty (see photo) and would only run hot. My room key demagnetized on a trip down the hallway.
Menginap 1 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 9 Nov 2023
We are disappointed that your experience was not what we strive to deliver. We apologize for the concerns in your room, and our team will look into each of these issues to ensure future visits will uphold our high standards. Thank you for your time, and we wish you all the best.

2/10 Sangat Buruk

Reyna

Menginap 1 malam pada bulan November 2023

2/10 Sangat Buruk

Carolyn

Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Anissa

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas
Room was clean, but could use updating.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 28 Okt 2023
Dear Anissa,It was wonderful having you as our guest recently. We appreciate you mentioning the high standards of cleanliness we adhere to, as we take great pride in providing impeccable accommodations. Your feedback regarding updates will be passed along to our internal team for further consideration, as we are always seeking new ways to improve. Thank you for your review, and we hope you return soon.

8/10 Bagus

Jaime

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Glen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Oktober 2023

6/10 Cukup Baik

Peter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Larissa C

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Jeffery G. Johnson,

Menginap 1 malam pada bulan September 2023

8/10 Bagus

Crystal

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2023

8/10 Bagus

Jeffery

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Th
Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari General Manager pada tanggal 22 Agu 2023
Dear Jeffery,We're so happy to know that you had a great time with us. Thank you, and we hope you'll join us again soon.

10/10 Sangat Bagus

Leah

Disukai: Kebersihan, staf & layanan
Very safe invironment
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari General Manager pada tanggal 22 Agu 2023
Dear Leah,Thank you for the outstanding rating of your recent stay at Fairfield Inn & Suites Memphis I-240 & Perkins. We're glad you enjoyed your visit with us and our safe surroundings. Please allow us to host you again should you return to Memphis.

4/10 Buruk

THOMAS, Pensacola

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Not a good location. Pool was closed. Coffee pot in room didn’t work. Room wasn’t great. Price was high for what you get.
Tanggapan dari General Manager pada tanggal 22 Agu 2023
Dear Thomas,It sounds like your time with us did not meet your expectations. Please forgive us for our shortcomings in showing you a great experience. Your feedback is valuable and will enable us to make positive changes where we can. If there is any chance to welcome you back and change your perceptions, we would be thankful for it.

8/10 Bagus

Alberto

Traveler bisnis
Disukai: Staf & layanan, kenyamanan kamar
Menginap 4 malam pada bulan Agustus 2023

8/10 Bagus

Kristy

Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

michael

Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Greg

Menginap 1 malam pada bulan Juli 2023

2/10 Sangat Buruk

Chastity

Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Raven

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The Hotel was very clean and the service was prompt.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari General Manager pada tanggal 25 Jul 2023
Dear Raven,Guests can always count on us for a top-notch stay. We appreciate you highlighting our clean accommodations and helpful hospitality. Your five-star review has brought a smile to our faces, and we look forward to serving you again at Fairfield Inn & Suites Memphis I-240 & Perkins.

4/10 Buruk

David

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
We didn’t realize we booked a hotel in a high crime area. Our truck along with 10 others had our windows broken out while the security guard “was on a break”. The interior was dirty and falling apart. We were shocked that Marriott allows their name in this property. The only saving grace was the sweet women at the front desk. They did their best to accommodate and help us.
Menginap 2 malam pada bulan Juli 2023

2/10 Sangat Buruk

Cheana

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The staff are nice but myself and 11 other cars all got broken into. They busted our windows and robbed us. The owner refused to help in anyway. He didn't even want to comp our stay for all the trouble we had. I will never stay at this hotel or any of the Fairfield's Marriott hotels again. You can't even get new towels without bringing your old ones down to the front. I live 500 miles away so i had to drive all the way to my next stop with a broken window because it happened on a Sunday and there's no shops open to do the repair. The window cost less than an insurance deduction so why call insurance honestly. I paid the same amount to fix my window as I paid for my hotel stay. I would like to recommend that no one stays at any of the Marriott hotels for a while. Hurt their pockets since they don't want to help innocent people that had enough trust in their business to stay.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari General Manager pada tanggal 21 Jul 2023
Dear Cheana,While we appreciate you being our guest, we're terribly sorry to learn about the concerns you had with your car. Please know this is not a typical situation. Our team has several safety features in effect to help ensure the safety of our guests and their property, and we apologize that, unfortunately, there was still a concern. We hope you reached out to the local authorities, as they are best equipped to assist you. Thank you for making us aware of the situation, and we wish you well as your travels continue.

2/10 Sangat Buruk

Susan

Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Dwayne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Friendly staff, extremely clean and comfortable.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari General Manager pada tanggal 17 Jul 2023
Dear Dwayne,We are thrilled to see that our dedication to cleanliness, as well as our welcoming service, helped make your stay with us at Fairfield Inn & Suites Memphis I-240 & Perkins so great! Thank you for your thoughtful review, and we hope that you will allow us another chance to host you again soon!

8/10 Bagus

William

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Front desk very friendly. Room was clean.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari General Manager pada tanggal 10 Jul 2023
Dear William,Thank you for your kind compliments on our attentive service and spotless accommodations. On behalf of all of us at Fairfield Inn & Suites Memphis I-240 & Perkins, we would be honored to welcome you back again anytime!

2/10 Sangat Buruk

Gustavo

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2023

4/10 Buruk

Julie

Menginap 1 malam pada bulan Juni 2023

6/10 Cukup Baik

Angela

Menginap 1 malam pada bulan Juni 2023

8/10 Bagus

Michelle

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan Juni 2023

10/10 Sangat Bagus

Pedro

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2023

10/10 Sangat Bagus

Wendy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was okay everyone was friendly
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari General Manager pada tanggal 9 Jun 2023
Dear Wendy,We do have one of the best teams around, so they will be honored to know you appreciated their kind service. Thank you for being our guest at Fairfield Inn & Suites Memphis I-240 & Perkins. We hope to have the privilege of welcoming you back again.

2/10 Sangat Buruk

Timothy

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Very Bad Wi-fi. They advertise a pool, and they have one. But it has not been open since the pandemic. They have a "business center" but the computer printer don't work. When you ask about fixing it they claim that they don't have a business center so don't expect the computer to work. The doors are very hard to open. At 150 lbs, I had to lean my entire body weight to open our door. My friend's room was the same way. The beds are too soft since they order "bed-in-a-box" type mattresses. Very poor quality. But the place was quite clean. And the breakfast was good. They went out of their way to get good stuff for the breakfast bar. But very bad wi-fi. Asking about this brought a smile and a blank face, like, o really? It's working fine here? But not in the rooms. The neighborhood is a dump. I won't be going here again.
Menginap 3 malam pada bulan Mei 2023
Tanggapan dari General Manager pada tanggal 28 Mei 2023
Dear Timothy,While you were able to enjoy our clean accommodations and yummy breakfast, it appears you were not a fan of other aspects. For that, we apologize. Rest assured that our team will investigate your comments to ensure that our amenities are working and operational. This is not indicative of the quality stay we wish to provide. We know that we can do better and welcome another chance to prove this.

8/10 Bagus

Ned

Menginap 3 malam pada bulan Mei 2023

8/10 Bagus

Derrick

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2023

2/10 Sangat Buruk

ALLAN

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Had to wait to check in because clerk was to busy talking on her cell phone Then we go into room snd bed looks like somebody slept in it. Had yo change sheets myself oh I forgot to mention we had a feces on the comforter The best if all at over $150 a night they don’t do wake up calls. But then again there was no phone to place a wake up call on Had to believe it is under the Marriott hotel change. Don’t stay here
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari General Manager pada tanggal 15 Mei 2023
Dear Allan,We appreciated the opportunity to host your travels. Our goal is to provide clean accommodations, so we're surprised to read your concerns. Rest assured, we'll investigate your comments to ensure our rooms meet our high standards. If you would like to discuss this matter further, please don't hesitate to contact us offline. That said, we'll continue to provide comfortable stays to our guests, and we wish you safe travels.

10/10 Sangat Bagus

Michelle

Menginap 2 malam pada bulan Mei 2023

6/10 Cukup Baik

Dorothy

Menginap 1 malam pada bulan April 2023

2/10 Sangat Buruk

Claude

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
To start the afternoon, the hotel was okay. That evening, the power went out, and we had to stay in the dark, no hot water nor heat for the entire night and morning. We had no breakfast...
Menginap 2 malam pada bulan Maret 2023
Tanggapan dari General Manager pada tanggal 14 Apr 2023
Dear Claude,Our team understands how important it is for our guests to have a comfortable and enjoyable stay, so we apologize for any inconvenience this may have caused. We strive to provide a seamless and memorable experience for all of our guests, and we regret that we fell short during your visit. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 Cukup Baik

Kathy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
The morning after the night we stayed the hotel had no hot water. It’s never good for a rating when only one person in our group of 7 was able to take a hot shower. (He showered the previous night). The clerk should have been authorized to give discounts at least-all we were told was that maintenance had been notified.
Menginap 1 malam pada bulan April 2023
Tanggapan dari General Manager pada tanggal 11 Apr 2023
Dear Kathy,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any issue with the hot water and for any disappointment with how it was handled. We appreciate your patience, and we'll keep your comments in mind. If your travels bring you back to town, please consider staying with us again.