2/10 Sangat Buruk
Junior
Bepergian bersama keluarga dan anak
10 Apr 2026
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All 4 of us arrived Monday 16th March 2026 in the night and the heavy rain. Our room was pre booked via Expedia. Upon arrival we were told that we had no room and the room was occupied until the next day. This made no sense as we pre booked many weeks ago and received the booking confirmation. The hotel had already spoken to us weeks before our arrival and confirmed the booking. So we were so confused and disappointed that the hotel didn’t even understand what was happening to us was wrong and an unpleasant experience for us. We spent a number of hours trying to explain why this was unacceptable. They sent us to another local hotel where they said they had booked us one night. Upon arrival the hotel had no knowledge of this and this created a problem and panic as we were unable to sleep anywhere that night. This hotel didn’t follow any customer service policy or rules to ensure we were safe and had a bed for the night. It was a nightmare experience. I would not recommend having a vacation there as they don’t follow the rules or instructions to provide what they have agreed to do. We still wasn’t given a proper explanation for the mess. This place to be dragged into 2026 it really needs a refurbishment and staff require training and better customer service skills.
Junior
Menginap 6 malam pada bulan Maret 2026
