Resepsionis

Ulasan untuk Hampton Inn Morgantown

2.5 out of 5
Hampton Inn Morgantown
1053 Van Voorhis Rd, Morgantown, WV

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 473 dari 1000 ulasan" "
Penilaian 8 - Bagus. 308 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 126 dari 1000 ulasan" "
Penilaian 4 - Buruk. 58 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 35 dari 1000 ulasan" "

8,6/10

Kebersihan

8,8/10

Staf & layanan

8,0/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

8/10 Bagus

Jean, Gilroy

Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

michael

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Just what we needed. Close to Ruby Hospital. Friendly staff. We were on the ground floor, easy to get to our vehicle abd anything we needed.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sheri Caggiano, GM pada tanggal 6 Mei 2024
It makes us so happy to receive such a positive review!THANK YOU!

6/10 Cukup Baik

Rita

Traveler bisnis, Bepergian bersama keluarga
No glasses anywhere in the hotel, only paper cups. Not very satisfactory
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sheri Caggiano, GM pada tanggal 6 Mei 2024
I am so sorry that you were unhappy with our lack of glassware at our hotel. Hampton Inn brand standard does not require that we stock glass items, and we do not have a kitchen facility to maintain them. I am so sorry that you were less than pleased. I wish you safe travels.

6/10 Cukup Baik

Tonja

Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sheri Caggiano, GM pada tanggal 6 Mei 2024
Thank you for taking the time to offer feedback regarding your recent stay. Thank you for staying with us.

10/10 Sangat Bagus

Kathy, Anaheim

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Reliable accommodations.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Paul

Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Einat

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Kenneth

Bepergian bersama keluarga
The rate was not the rate quoted on expedia!! I will never use expedia again.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sheri Caggiano, GM pada tanggal 6 Mei 2024
Dear Valued Guest , Thank you for taking the time to offer feedback regarding your recent stay. I am so sorry that you were less than pleased. Third party sites are an excellent way to book reservations, however, there are times when the rate quoted or the room type can show up different in our system. Unfortunately, since so much time has passed since your departure, I am not able to investigate this matter as thoroughly as I could have if you had brought it to my attention during your stay.I am sorry you found your experience unpleasant and we hope to see you again one day soon!

10/10 Sangat Bagus

Angela

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Comfortable, clean facility
Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Laura

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
Overall the hotel was decent and served our purposes for a one night stay. Our room seemed clean although the hallway had a bit of trash on the floor in various spots. Bed was comfortable. You could hear some noise from the hallway and other room but it wasn’t too bad. Our tv didn’t work and we called the front desk and and they were just like “oh well, there’s no maintenance workers here until the morning.” The fridge was also not working. The breakfast was good although the placement of the waffle irons is horrible. One is in a corner and the other one is on the other part next to the corner and two people can’t fit in that little space. Also they ran out of waffle mix for a long time. The one guy running the space was working hard but couldn’t keep up. They really need another worker when the hotel is so packed. Overall I think we overpaid for this hotel since half of the stuff in our room didn’t work , but as far as a place to crash for one night it was ok.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sheri Caggiano, GM pada tanggal 6 Mei 2024
I am so sorry that you had an issue during your recent stay. I apologize that it was not handled very well. Our TV issue was an outage with our provider. It doesn't seem as if that was explained to you, and I am sorry that it wasn't. I appreciate your feedback about the waffle irons and will look into a solution to remedy the situation you described. We appreciate your feedback and wish you safe travels.

10/10 Sangat Bagus

Alicia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Melissa

The shade was moved by motion and went up and down. The lock was not easy and the staff had to help me. Frustrating when I got there at 11:30 PM
Menginap 1 malam pada bulan Maret 2024

4/10 Buruk

Rebecca

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
I didnt like the hair in my bathroom. They did switch me rooms but managers says thats happens. I worked in cleaning in hotels and that was a big no.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sheri Caggiano, GM pada tanggal 6 Mar 2024
Thank you so much for taking the time to review our facility and offer feedback regarding your recent stay with us. I am so sorry that your experienced a problem with hair in your bathroom. We do our very best to make sure that we focus on removing all evidence of the previous guest, and I am so sorry that we dropped the ball this time. I will present your comments to the housekeeping staff during our next staff meeting and we will do our best going forward to make sure there is no hair!Please accept my apologies.

10/10 Sangat Bagus

edmund

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Conveniently locate to Ruby Memorial Hospital, plus a good value, close to restaurants
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Michael

Bepergian bersama keluarga
Very clean and close to everything
Menginap 2 malam pada bulan Maret 2024

4/10 Buruk

Douglas

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Door from parking lot very hard to open. Our room would not open without a fair amount of force. The front counter girl was friendly, but somewhat confused by the fact that we were Canadian. Overall it was a disappointing stay
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sheri Caggiano, GM pada tanggal 4 Mar 2024
I am so sorry that you experienced a problem during your recent stay with us. I hope that you will give us another chance to win your loyalty should you be returning to our area.

8/10 Bagus

Delores

Menginap 2 malam pada bulan Februari 2024

8/10 Bagus

Wenceslau

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Closeness to restaurants
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

David

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean and nice.
Menginap 1 malam pada bulan Februari 2024

2/10 Sangat Buruk

Agatha

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Disappointed
Convenient to hospital, but that's about it. Rooms aren't well maintained. Broken cabinet doors. Had to change rooms because first one didn't have a microwave. Then had the audacity to charge extra for microwave. Hampton Inn used to be a great chain. Not any more.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Sheri Caggisno, GM pada tanggal 21 Feb 2024
Dear Valued Guest, I am so sorry to hear of your disappointment with your recent visit. Thank you for taking the time to bring these issues to our attention. I wish you had mentioned them during your stay so that we could have addressed them in a prompter manner. Thank you for staying with us.

10/10 Sangat Bagus

Holly

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice area in Morgantown
Clean and nice size room and bathroom. Free parking. Within walking distance of coliseum and multiple food places. Friendly staff.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sheri Caggiano, General Manager pada tanggal 21 Feb 2024
Thank you so much for your positive words!Thank you for staying with us!Safe travels!

10/10 Sangat Bagus

Lara

Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Laura C.

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Had a wonderful stay!
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Sheri Caggiano, General Manager pada tanggal 21 Feb 2024
It is so nice to hear that you had a wonderful stay!We hope to see you again one day soon!Safe travels!

10/10 Sangat Bagus

katherine

Menginap 1 malam pada bulan Februari 2024

6/10 Cukup Baik

Barbara

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Refrigerator didn't work
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Sheri Caggisno, GM pada tanggal 21 Feb 2024
Thank you so much for staying with us. I am so sorry that your refrigerator did not work during your stay. I realize how unpleasant that must have been for you and I am sorry that we were not able to correct the situation. I hope that in the future, you will give us another opportuunity to win your loyalty.

2/10 Sangat Buruk

John

Tidak Disukai: Staf & layanan
Poor hospitality
Menginap 2 malam pada bulan November 2023
Tanggapan dari Sheri Caggiano, General Manager pada tanggal 21 Feb 2024
I am so sorry that you were less than pleased with your recent stay and I am curious about your comment. If you would like to reach out to me personally to discuss the issues you encountered, I would welcome your feedback.

6/10 Cukup Baik

Rod

Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Sophia

Bepergian bersama keluarga
Disukai: Staf & layanan
Sophia
Upon checking in and going to our room we discovered there was a leak from the shower that was going into the room. I went to the front desk who stated they had a leak but could not figure out where it was. They moved our room but I had to repack and move which was ok. Breakfast was good centrally located to every thing overall it was a good hotel.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Sheri Caggiano, General Manager pada tanggal 21 Feb 2024
I am so sorry that you experienced an issue with the shower during your stay. I realize how inconvenient that must have been. I appreciate your positive comments! We look forward to seeing you again one day soon!

10/10 Sangat Bagus

Kevin

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very satisfied with the service
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Jeff

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel for our stop over stay.
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Tonja

Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Tracy

Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

David

Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

David

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Allison

Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
My check-in staff was not very friendly at all. Checked in around 430p 1/14/23.
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Stanley

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Chanti

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Patricia

None
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great place to stay!
We were there for my sister's surgery at WV medical center. The proximity to the hospital is what made Hampton our first choice. The room was clean, beds were comfortable and breakfast was amazing!
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Amy, Stone Harbor

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Tera

Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Vicki, Palm Coast

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Rooms run down. Dirty room. Hair in my towels, that's not mine. Food was cold in the morning. Told the sir the batter was empty . He looked like i just punched him. Very sad stay. Manager was great. Helped with the room.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Sheri Caggiano, GM pada tanggal 11 Des 2023
I am so sorry that you were so upset with your room. I do apologize for the inconvenience that you experienced.Thank you for taking the time to bring this to our attention.We appreciate your feedback.

8/10 Bagus

Anthony

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Elizabeth

Bepergian bersama keluarga
First hotel I ever stayed in that had a night light in the bathroom! The check in staff were extremely friendly and pleasant.
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Pamela

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Traveling home.
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

norma

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga dan anak
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Room was clean and the staff was friendly. Needed to stay close to ruby hospital since my son had a major surgery and it was basically right across the street :) highly recommend will be staying here again.
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Babu

Traveler bisnis, Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
There is no microwave oven in the room.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sheri Caggiano, GM pada tanggal 7 Des 2023
Dear Valued Guest,Thank you for taking the time to offer feedback regarding your recent stay. At the present time, microwaves are not a standard required for Hampton Inn rooms. We do provide one for our guests to use in the lobby area near our front desk. Thank you for your comments.

10/10 Sangat Bagus

Jody

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very comfy bed with wonderfully soft sheets!
Menginap 2 malam pada bulan November 2023

8/10 Bagus

Richard

Menginap 3 malam pada bulan November 2023

10/10 Sangat Bagus

James

Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023