Search Hotels Near Museum of Art & History at the Custom House, Key West

"The resort is in an ideal location on Duval Street and the staff is top notch from top to bottom, whether it's the grounds keepers, the cleaning crew or the bartenders, they are all so pleasant, helpful, and make you feel like they are there just for you. The pools are a good time all day long with music, live entertainment, and an on-site bar and the walkability can't be beat. The rooms are clean and there are always plenty of towels. If I were to make any improvements to the property I'd put coffee machines in the rooms that give you the option to brew expresso or a regular cup of coffee. As there are numerous coffee shops just steps away, being limited to just expresso in your room is not an issue for me personally, but having the choice would be a nice to have. The air-conditioners work very well, but can be a bit noisy, but again, not a reason to not have the best stay possible. Newer smart tvs that would allow you to log into your Hulu, Netflix, etc. accounts would be a nice perk as well. The nice to haves aside, I would recommend this property to anyone. It's 5-stars in my opinion."

"Not impressed. Staff was not very communicative, and we had horrible issues with parking. When we arrived we were texted that starting the next day we would have to move our vehicle from a parking spot on the premises to 'somewhere else' for the remainder of our stay due to a special event. We had no advanced notice that this would be happening. Unfortunately we ended up having to find a pay lot that allowed overnight parking which was not easy in Key West during Songwriter's Fest! We had to park blocks away to the tune of $40 a day...and that was the cheapest price we could find that had a parking space available. The room was average. No counter space in bathroom(small corner mounted sink) and very limited counter space in the actual bedroom. The only counter space was on nightstands which had huge lamps on them. Overall, wholly underwhelmed. Won't be staying there again."

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"Front desk staff were amazing. Very friendly and helpful. Loved the little tour of the grounds that we got when we checked in. We stayed in room SC1. The only notable issues that I had with our stay were: 1.) The bed was TERRIBLE. Seriously terrible. It was so worn that there was 2 visible dips in it. We did talk to another couple who had the same comments about the bed in their room. 2.) Room darkening drapes would be helpful on the windows in this room. The courthouse is directly across the street and they have several very bright LED lights on the front of the building that are on all night. We ended up closing the shutters along with the drapes and that helped a little. 3.) The bathroom has a window that looks out onto the balcony of the room next door. There is a mini blind on this window, but it stands away from the window about 2”. If someone would happen to be on that balcony and look towards the room, they would be able to see you sitting on the toilet. I would suggest that some frosted Contact paper be put on the bottom pane of this window to avoid that. As I previously stated, every staff member was wonderful. Eric, who is the happy hour host, was an absolute delight. His seashell windchime class was awesome. The option of 4 pools was amazing and the entire hotel grounds is absolutely beautiful."

"We have stayed here several times. Always clean and walking distance to lots of shops, restaurants, and bars."

"Nice"

"The staff were exceptional and friendly. The room was clean and spacious. Pool and deck were clean, inviting and a comfortable temperature. Location is perfect to get to Duval and tasty restaurants! Close bike rental made all of Old Town accessible. Can’t wait to go back! Fantastic vacation!"

"Perfect spot. Lots of amenities like parasailing, deep sea fishing, sunset cruise. Did them all. 2nd visit for us in two months. We will be back in the Winter. Thanks"

"The Breakfast was superb! The beds are big and soft- plenty of room for a couple to be comfortable! "