Hotel dekat Museum Selena

"Nice staff at the reception, good facilities."

"I am extremely disappointed with the way my reservation was handled and with the level of customer service I received. About a week and a half before my arrival, I specifically booked a suite because that was the room I wanted and the main reason I chose your hotel. However, when I checked in, I was simply given the keys to a standard room, which is a lower category and costs less than the suite I had booked. No one informed me that my reserved suite was unavailable, and no one asked for my...

"Hot water and ac worked excellent , parking right in front of your room excellent bed was clean and comfortable the property was quiet and no trouble with anything or anyone. because of that I’d say good stay because I’ve stayed at much more expensive places just to deal with elevator and ac out of service but you must know the place was under renovation, wifi & phone didn’t work ..and my room floor was dirty fyi Gota mop can’t forget that."

"Muy buen personal"

"The crew checked in and went to work at 5:00pm after work at 1:30am they gave back keys and left, they never stayed in the rooms!"

"Where do I start... starting with the rooms that they didn't give us the ones we booked (2), the bathroom smelling of drain all the time, the shower almost no water came out, for the check in they demanded a deposit of $100 per room. We paid for one room in cash and the other with a card, we ordered breakfast, only two waffle machines for the whole hotel, we couldn't even use the pool...... We checked out and went to the Aquarium, when I checked my account on the card the two rooms and the...

"My door did not work so i had to wait for receptionist to come open for me every time. Its also not a safe area."

"They gave my room to someone else after I already paid for it, and Expedia was not able to get in contact with them for a refund."

"Front desk staff during my checkout looked too judgmental. They could maintain the breakfast better and pay attention to cleanliness."