4/10 Buruk
Melissa
Bepergian bersama keluarga dan anak
7 Jan 2026
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
We (two adults, 4 tweens) arrived a few hours before check-in and our room wasn't ready which is expected. We left our luggage and explored and went to eat. We arrived back at the hotel 30 mins after check in and neither of our rooms was ready. The genleman apologized and said he's go check on it even though he was ending his shift. We sat in the lobby waiting - and he never returned.
About 30 minutes later we went back up to the counter and got in line (at this point quite a few people were waiting for their rooms which also weren't ready). They had no idea about anyone checking on the status of our room???
When we finally got to our room (elevators are awful and expect waiting times during busy hours) they seemed decent - except one room did not have working thermostat and this is December so we were freezing. We told front desk and someone showed up and fixed it; however, it broke again the next morning. We told front staff again and they sent someone different to fix it. He said if it breaks again we'd have to be moved rooms (but front desk told us the hotel was fully booked). Sure enough, it broke again 15 mins after the gentleman left. We spent the next two days/nights freezing and wearing multiple layers to bed. The front desk offered us a space heater which we rejected for safety reasons.
On our second day exploring we returned to a note slipped under our door stating there would be no housekeeping due to staff shortage.
Also, drain didn't work.
Melissa
Menginap 3 malam pada bulan November 2025
