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Ulasan untuk Best Western Plus Oaklands Hotel

3 out of 5
Best Western Plus Oaklands Hotel
89 Yarmouth Road, Thorpe St Andrew, Norwich, England

Ulasan

7,6

Bagus

Penilaian 10 - Sangat Bagus. 142 dari 512 ulasan" "
Penilaian 8 - Bagus. 211 dari 512 ulasan" "
Penilaian 6 - Cukup Baik. 93 dari 512 ulasan" "
Penilaian 4 - Buruk. 45 dari 512 ulasan" "
Penilaian 2 - Sangat Buruk. 21 dari 512 ulasan" "

8,2/10

Kebersihan

8,2/10

Staf & layanan

7,0/10

Fasilitas

7,4/10

Kondisi & fasilitas properti

7,2/10

Ramah lingkungan

Ulasan

4/10 Buruk

Derek

Bepergian bersama teman
Tired dated and in need of complete refurb
Menginap 2 malam pada bulan Mei 2024

8/10 Bagus

Andy

Traveler bisnis
Disukai: Staf & layanan
Good place Food expensive
Menginap 1 malam pada bulan Mei 2024

2/10 Sangat Buruk

shabba

Bepergian dalam rombongan
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Okay where do I start we checked in on Saturday the lady who was working wonderfully and helpfully no problems but when it come to the next morning we went for breakfast got told to sit down and the waiter will come the obviously racist lady looked at us walked away and was chatting to colleagues 10 minutes later I had to get up and asked why we not being served and then she came over to serve us given us dirty looks like where scum then we ordered veggie breakfast one of the worst breakfast I have ever tasted in my life if I was a vegan sorry I'd be in hospital now the fried bread tasted of pork the eggs undercooked and cold the sausages burnt everything tasted oily and bacon yet we asked for veggie breakfasts and all we tasted was pork fat and they had the decency to charge £30 for 2 people breakfast discusting also the butter was off as you can see in the picture also my room the door would never fully close as I could just use the handle and walk in
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Karen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Staff very friendly, room was lovely and clean. Breakfast was excellent.
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Amanda

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Cold shower
Menginap 1 malam pada bulan April 2024
Tanggapan dari Elly - pada tanggal 25 Apr 2024
Hi AmandaThank you for sharing your feedback.I'm so sorry to hear that your shower was cold. I do hope our team dealt with this quickly and efficiently.Kind regards.

4/10 Buruk

David

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Not impressed. Don't usually review but not happy
Checked in gone 6pm. Room (suite) was absolutely freezing. Got reception to check underfloor heating was working. Still not fully warm at 10pm. Went back to my car and slipped on Moss covered path. Reported to staff member but not concerned. Bed average. Woke up at 8am. Room now very hot. NO Teabags. Told reception. Reply was "OK". Considering the price not impressed and would not go back. Can't rate food as didn't eat there.
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Richard

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Richard

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024

4/10 Buruk

Danny

Menginap 2 malam pada bulan Februari 2024

8/10 Bagus

Rob

Bepergian bersama teman
Disukai: Kondisi & fasilitas properti
The staff were all very friendly and helpful, breakfast was very nice, everything thing about the accommodation good enough for me, just the shower was a bit weak, just enough power to get the water out
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Matthew

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Welcoming staff and good value rooms
Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kebersihan
A mixed bag - good value if you get a cheap deal
The hotel is a mixed bag. The room was unloved, from random hairs in the bathroom to old and ineffective windows, to the picture above the bed that was on the wonk! However, the bed was comfy and the breakfast was good - a well cooked and generous breakfast and helpful and friendly waiting staff.
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Martin

Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Louise

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Friendly staff
Friendly staff, but I think the place needs a bit of money and inspiration spent, granted it was was winter so you do not see it in its best light!
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Stephen

Bepergian dalam rombongan
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Arin

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Stan

Menginap 2 malam pada bulan Desember 2023

8/10 Bagus

Susanna

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Trevor

Traveler bisnis
Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Staf & layanan
Horrible
Nightmare from the start. Check in went on. Got to room fan wouldn’t turn off in bathroom. Went to see reception woman. And first she was so rude to me. Walking away trying to onsite me. All she said turn it off then lol.. no switch to turn it off.. mantainstance came and said yes it’s broke. Never again for me keep away.
This it what the fan looked like and left till next day. Even i left first thing next day.
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Andrew

Menginap 1 malam pada bulan November 2023

8/10 Bagus

T

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023

2/10 Sangat Buruk

Asa

Traveler bisnis
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Clucking Awful
Unfortunately I arrived and had to eat at the restaurant, I paid over the odds for 4 chunks of almost grilled (raw) chicken on a flat bread and a hint of salad. I asked for chips too and was told they were extra. (in the end they didnt charge for the chips) outrageous for £17 but i was in a rush as I had an evening appointment, the kitchen wasnt though as I waited 30 mins for the raw food. There was only 1 other table.... look how pink it is - almost clucking. Breakfast was equally disappointing, there are few options if you dont want eggs or red meat. I chose the vegan breakfast even though im not vegan, but it was missing 2 of the items it was supposed to have... i overheard the waiter telling another table they had run out, but nobody bothered to tell me. It was awful. The room itself was tiny... the mattress so soft on one side that if you lay in the centre you are rolled off the bed. There was no way of controlling heat, so it was way too hot (its november) nowhere to put anything so tripping over luggage and clothing trying to do anything other than sleep - which was impossible due to the snoring ape in the next room. On checkout nobody asked how my stay was... just happy to charge me. The wifi network is so open I could see what tunes the kitchen were playing on spotify...I left with a bad stomach, and very dreary eyed feeling like I had some sort of survival experience, not great before a 4 hour drive.
Menginap 2 malam pada bulan November 2023

8/10 Bagus

Liam

Menginap 1 malam pada bulan November 2023

8/10 Bagus

Rob

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Comfortable enough
comfortable stay carpet and various other tired areas but decent overall. Obviously trying to update and this looks like a very popular wedding venue Great staff Stayed away from the food as my colleague also stayed and his experience was not as favorable as mine.....
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

John

Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Bradley

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

James

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
I have stayed here a few times because of the staff and location .The breakfast menu is on the the best i have found anywhere .
Menginap 1 malam pada bulan Oktober 2023

4/10 Buruk

Kurt

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Not the best
Small pokey room with a shoe box of a bathroom. Room was not in the hotel itself, more a converted house at the entrance point of the hotel. Floor creaked very loudly, so apologies to the people underneath me. The small car park was ridiculous with no security lighting. Receptionist was very welcoming. Not worth £89 !!
Menginap 1 malam pada bulan September 2023

2/10 Sangat Buruk

Joseph

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
View from my window
Menginap 4 malam pada bulan September 2023

10/10 Sangat Bagus

GaneshKumar

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Business trip
Comfortable stay.Only issue is no lift and had to carry baggagtgru stairs.
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Michael, LEAMINGTON SPA

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very good stay thank you. Staff were spot on.
Menginap 1 malam pada bulan September 2023

6/10 Cukup Baik

Alan

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Annex rooms are poor
On booking I knew I would be in the annex accommodation, I had stayed in this hotel before and I have always found it to be fine and the food is very good. I was advised on check in that the annex was back down the long drive and on the amin road, the annex i thought was actually the hotel suites. I carried my heavy bag back down the drive, and proceeded into the annex block, which I think is a converted house. What is striking in the front of the property is that it really needs tidying up and better lighting provided when approaching the property, there are numerous overgrown bushes around the front area. I proceeded into the property and the stairs were very noisy (I don't think any underlay on the carpet or very thin). I noted that no towels so did not want to go back up the drive and thought I would pick up some when I went to evening meal. The room itself was shown as a single room, but there was a small double, for the size of the room it would probably be better to have a single bed to give more space in the room. There is also a large mirror in a standing frame blocking the window, a review of the room by the hotel would be good. The bathroom was clean although two empty free shower bottles located in the shower soap dish, so not sure why it was missed. On returning to the room after evening meal, as I settled I noted that there was a bit of load conversation downstairs, plus cooking which I could smell. I would stay in the hotel again but not in the annex
Menginap 1 malam pada bulan September 2023

8/10 Bagus

Brian

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Excellent staff Room rather dark. 3 events going on on Saturday might made it extremely noisy and uncomfortable to eat a meal.
Menginap 3 malam pada bulan September 2023

4/10 Buruk

Darren

Traveler bisnis
Disukai: Kenyamanan kamar
Tidak Disukai: Kebersihan, staf & layanan
Dirty room and poor service
Room was large and well equipped, however not as clean as it should have been. Cups were dirty and had to be washed prior to use. Balcony was covered in bird droppings. Windows and cills were dirty both inside and out. The service in the restaurant was very poor and waited over 45 mins for the meal and then refill of drink was forgotten. Not even that busy !!
Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

l.b.kennerley

Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Jamie, Riverside

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff at Oaklands Hotel went above and beyond to ensure that our stay with parents in their 90's went smoothly. Even though it was a busy weekend, with four weddings, they made sure that we had a reserved parking spot, and couldn't be kinder at breakfast, bringing extra cushions to ensure that our parents were comfortable. Would totally recommend!
Menginap 2 malam pada bulan Agustus 2023

6/10 Cukup Baik

Tammy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Nice room, big tv, however tv was on dressing table covering mirror. Only socket available for hairdryer was behind tv and cable not long enough to reach another mirror. Only one bath and hand towel for 2 adults. We stayed friday and Saturday night and there was a function on both nights and music went on till late.
Menginap 2 malam pada bulan Agustus 2023

6/10 Cukup Baik

Ajay, Aylesbury

Disukai: Kebersihan
Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Richard

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan
Great friendly staff and good food. Rooms need a bit of updating together with being cleaned properly, body hair still on bath mats and in the bath.
Menginap 2 malam pada bulan Juli 2023

4/10 Buruk

Martin

Bepergian bersama teman
Tidak Disukai: Kondisi & fasilitas properti
Tired, stained carpet and bathroom, unclean. Staff did all they could to make our stay welcoming, but property and room poor
Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Hollie, Dawson Creek

Menginap 1 malam pada bulan Juni 2023

10/10 Sangat Bagus

john

Menginap 1 malam pada bulan Juni 2023

10/10 Sangat Bagus

Stephen

Menginap 1 malam pada bulan Juni 2023

6/10 Cukup Baik

Desiree

Menginap 1 malam pada bulan Mei 2023

10/10 Sangat Bagus

Michael

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly staff. Good menu for evening meal. Very good breakfast.
Menginap 2 malam pada bulan Mei 2023

8/10 Bagus

Doug

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The car park is too small for the number of guests plus the people attending special functions.
Menginap 2 malam pada bulan April 2023

10/10 Sangat Bagus

Mark

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Brilliant hotel
Nice clean rooms, friendly welcoming staff
Menginap 1 malam pada bulan April 2023

10/10 Sangat Bagus

Mark

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2023

8/10 Bagus

Mark, nottingham

Menginap 1 malam pada bulan Maret 2023

10/10 Sangat Bagus

Peter

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2023